What users are saying about
Top Rated
71 Ratings
Top Rated
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
Top Rated
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • SAP Extension Suite is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.6

SAP Conversational AI

76%
38 Ratings
9.0

SAP Extension Suite

90%
20 Ratings

Usability

7.7

SAP Conversational AI

77%
2 Ratings

SAP Extension Suite

N/A
0 Ratings

Availability

8.2

SAP Conversational AI

82%
2 Ratings

SAP Extension Suite

N/A
0 Ratings

Performance

8.2

SAP Conversational AI

82%
2 Ratings

SAP Extension Suite

N/A
0 Ratings

Support Rating

8.4

SAP Conversational AI

84%
63 Ratings

SAP Extension Suite

N/A
0 Ratings

Likelihood to Recommend

SAP

It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Read full review

SAP

The SAP Extension Suite (formerly a component of SAP Cloud Platform) made it simple to share components between development teams and to move applications fast and easily from development through quality assurance testing and, eventually, production. It's very advantageous to have version control, access control, and application monitoring built in. Our development team found it simple to understand and use, and it was also adaptable enough to combine with our current apps and systems.
Read full review

Pros

SAP

  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
Read full review

SAP

  • Reduces the length and cost of system development and integration
  • Empowers developers to acquire a new skill to deliver applications and other services efficiently
  • Enabled the innovation team to transform the way services are accessed and delivered
  • Ensures scalability of apps used simultaneously by thousands of customers
Read full review

Cons

SAP

  • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
  • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
Read full review

SAP

  • Well, not that it has many cons to point out only that you may encounter unforeseen events during your use of the system which the documentation may or may not have a solution for. I think that is normal with any other system.
Read full review

Pricing Details

SAP Conversational AI

Starting Price

Editions & Modules

SAP Conversational AI editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Extension Suite

    Starting Price

    Editions & Modules

    SAP Extension Suite editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Usability

      SAP

      Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
      Read full review

      SAP

      No answers on this topic

      Reliability and Availability

      SAP

      Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
      Read full review

      SAP

      No answers on this topic

      Performance

      SAP

      It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
      Read full review

      SAP

      No answers on this topic

      Support Rating

      SAP

      Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
      Read full review

      SAP

      No answers on this topic

      Alternatives Considered

      SAP

      The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
      Read full review

      SAP

      We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget.
      Read full review

      Return on Investment

      SAP

      • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
      Read full review

      SAP

      • Faster development cycle due to native integration with SAP products
      • Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE)
      • Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions
      Read full review

      Screenshots

      Add comparison