147 Ratings
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Score 8.5 out of 100
21 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions mainly focus on clients data management procedures. As the Head of Customer Success, it has reduced the hassle of collecting, connecting and analyzing customer data manually. Again, with this platform I do not have to move from one department to another to present customer information since it’s enhanced virtually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)
Customer data management / contact management
SAP CRM
9.0
SAP Customer Data Solutions (formerly Gigya)
Workflow management
SAP CRM
9.1
SAP Customer Data Solutions (formerly Gigya)
Territory management
SAP CRM
8.5
SAP Customer Data Solutions (formerly Gigya)
Opportunity management
SAP CRM
8.3
SAP Customer Data Solutions (formerly Gigya)
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.8
SAP Customer Data Solutions (formerly Gigya)
Contract management
SAP CRM
8.6
SAP Customer Data Solutions (formerly Gigya)
Quote & order management
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)
Interaction tracking
SAP CRM
8.8
SAP Customer Data Solutions (formerly Gigya)
Channel / partner relationship management
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)

Customer Service & Support

SAP CRM
8.4
SAP Customer Data Solutions (formerly Gigya)
Case management
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)
Call center management
SAP CRM
8.3
SAP Customer Data Solutions (formerly Gigya)
Help desk management
SAP CRM
8.3
SAP Customer Data Solutions (formerly Gigya)

Marketing Automation

SAP CRM
8.4
SAP Customer Data Solutions (formerly Gigya)
Lead management
SAP CRM
8.4
SAP Customer Data Solutions (formerly Gigya)
Email marketing
SAP CRM
8.4
SAP Customer Data Solutions (formerly Gigya)

CRM Project Management

SAP CRM
8.5
SAP Customer Data Solutions (formerly Gigya)
Task management
SAP CRM
8.1
SAP Customer Data Solutions (formerly Gigya)
Billing and invoicing management
SAP CRM
8.8
SAP Customer Data Solutions (formerly Gigya)
Reporting
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)

CRM Reporting & Analytics

SAP CRM
8.8
SAP Customer Data Solutions (formerly Gigya)
Forecasting
SAP CRM
8.8
SAP Customer Data Solutions (formerly Gigya)
Pipeline visualization
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)
Customizable reports
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)

Customization

SAP CRM
8.3
SAP Customer Data Solutions (formerly Gigya)
Custom fields
SAP CRM
8.4
SAP Customer Data Solutions (formerly Gigya)
Custom objects
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)
Scripting environment
SAP CRM
8.2
SAP Customer Data Solutions (formerly Gigya)
API for custom integration
SAP CRM
8.0
SAP Customer Data Solutions (formerly Gigya)

Security

SAP CRM
8.8
SAP Customer Data Solutions (formerly Gigya)
Single sign-on capability
SAP CRM
8.9
SAP Customer Data Solutions (formerly Gigya)
Role-based user permissions
SAP CRM
8.6
SAP Customer Data Solutions (formerly Gigya)

Social CRM

SAP CRM
8.8
SAP Customer Data Solutions (formerly Gigya)
Social data
SAP CRM
8.6
SAP Customer Data Solutions (formerly Gigya)
Social engagement
SAP CRM
8.9
SAP Customer Data Solutions (formerly Gigya)

Integrations with 3rd-party Software

SAP CRM
8.5
SAP Customer Data Solutions (formerly Gigya)
Marketing automation
SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)
Compensation management
SAP CRM
8.3
SAP Customer Data Solutions (formerly Gigya)

Platform

SAP CRM
8.2
SAP Customer Data Solutions (formerly Gigya)
Mobile access
SAP CRM
8.2
SAP Customer Data Solutions (formerly Gigya)

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

Usability

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SAP CRM

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.4
Based on 18 answers
Overall I am [a] very delighted and satisfied customer. This is mainly because there wasn't a day [where we] required help from the support team and never got it on time. It helps us to keep our SAP solution running at peak performance with the help of their IT experts and support services.
Archana Singh | TrustRadius Reviewer

Performance

SAP CRM

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

Online Training

SAP CRM

SAP CRM 7.0
Based on 1 answer
No answer on this topic is available.

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

Implementation Rating

SAP CRM

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions is a very reliable, powerful, and cost-effective platform It has a very proactive, intuitive, and 24/7 available support team with a lot of experience and expertise. With this tool we are able to grow our business by unlocking the power of customer data. Increase revenue by uncovering hidden business opportunities unifying all customers data, and improving omnichannel engagement hence gaining confidence in our customer profiles.
Norah Vunzabag | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • We are able to push clients' data based on the purpose to appropriate engagement systems.
  • We have increased revenue through landing to new business opportunities by unifying all customer data and advancing omnichannel engagements.
  • SAP Customer Data Solutions has also enabled us to eradicate compliance risk to better understand how clients want to interact with our organization in real-life.
Alexander Sherwen | TrustRadius Reviewer

Screenshots

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP CRM
8.5
SAP Customer Data Solutions (formerly Gigya)
9.0

Likelihood to Renew

SAP CRM
9.0
SAP Customer Data Solutions (formerly Gigya)
8.4

Usability

SAP CRM
8.7
SAP Customer Data Solutions (formerly Gigya)
8.2

Reliability and Availability

SAP CRM
SAP Customer Data Solutions (formerly Gigya)
9.4

Performance

SAP CRM
SAP Customer Data Solutions (formerly Gigya)
8.4

Support Rating

SAP CRM
9.3
SAP Customer Data Solutions (formerly Gigya)
8.6

In-Person Training

SAP CRM
SAP Customer Data Solutions (formerly Gigya)
7.3

Online Training

SAP CRM
7.0
SAP Customer Data Solutions (formerly Gigya)
7.3

Implementation Rating

SAP CRM
SAP Customer Data Solutions (formerly Gigya)
7.5

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