What users are saying about
146 Ratings
25 Ratings
146 Ratings
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Score 8.5 out of 100
25 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
SAP Sales Cloud
Customer data management / contact management
SAP CRM
9.1
SAP Sales Cloud
Workflow management
SAP CRM
9.0
SAP Sales Cloud
Territory management
SAP CRM
8.6
SAP Sales Cloud
Opportunity management
SAP CRM
8.4
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
9.0
SAP Sales Cloud
Contract management
SAP CRM
8.5
SAP Sales Cloud
Quote & order management
SAP CRM
8.4
SAP Sales Cloud
Interaction tracking
SAP CRM
8.6
SAP Sales Cloud
Channel / partner relationship management
SAP CRM
8.5
SAP Sales Cloud

Customer Service & Support

SAP CRM
8.3
SAP Sales Cloud
Case management
SAP CRM
8.6
SAP Sales Cloud
Call center management
SAP CRM
8.1
SAP Sales Cloud
Help desk management
SAP CRM
8.2
SAP Sales Cloud

Marketing Automation

SAP CRM
8.2
SAP Sales Cloud
Lead management
SAP CRM
8.2
SAP Sales Cloud
Email marketing
SAP CRM
8.2
SAP Sales Cloud

CRM Project Management

SAP CRM
8.8
SAP Sales Cloud
Task management
SAP CRM
8.5
SAP Sales Cloud
Billing and invoicing management
SAP CRM
8.9
SAP Sales Cloud
Reporting
SAP CRM
8.9
SAP Sales Cloud

CRM Reporting & Analytics

SAP CRM
8.8
SAP Sales Cloud
Forecasting
SAP CRM
8.8
SAP Sales Cloud
Pipeline visualization
SAP CRM
8.8
SAP Sales Cloud
Customizable reports
SAP CRM
8.7
SAP Sales Cloud

Customization

SAP CRM
8.2
SAP Sales Cloud
Custom fields
SAP CRM
8.4
SAP Sales Cloud
Custom objects
SAP CRM
8.7
SAP Sales Cloud
Scripting environment
SAP CRM
7.9
SAP Sales Cloud
API for custom integration
SAP CRM
7.9
SAP Sales Cloud

Security

SAP CRM
8.9
SAP Sales Cloud
Single sign-on capability
SAP CRM
9.1
SAP Sales Cloud
Role-based user permissions
SAP CRM
8.7
SAP Sales Cloud

Social CRM

SAP CRM
8.9
SAP Sales Cloud
Social data
SAP CRM
8.8
SAP Sales Cloud
Social engagement
SAP CRM
8.9
SAP Sales Cloud

Integrations with 3rd-party Software

SAP CRM
8.6
SAP Sales Cloud
Marketing automation
SAP CRM
8.9
SAP Sales Cloud
Compensation management
SAP CRM
8.2
SAP Sales Cloud

Platform

SAP CRM
8.2
SAP Sales Cloud
Mobile access
SAP CRM
8.2
SAP Sales Cloud

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.8
Based on 4 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.5
Based on 6 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

SAP CRM
8.3
SAP Sales Cloud
7.5

Likelihood to Renew

SAP CRM
9.0
SAP Sales Cloud

Usability

SAP CRM
8.8
SAP Sales Cloud

Support Rating

SAP CRM
9.5
SAP Sales Cloud
7.0

Online Training

SAP CRM
7.0
SAP Sales Cloud

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