What users are saying about
154 Ratings
45 Ratings
154 Ratings
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Score 8.8 out of 100
45 Ratings
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Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    7.8

    SAP CRM

    78%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Workflow management

    7.6
    76%
    28 Ratings
    N/A
    0 Ratings

    Territory management

    7.4
    74%
    23 Ratings
    N/A
    0 Ratings

    Opportunity management

    7.9
    79%
    26 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.6
    76%
    22 Ratings
    N/A
    0 Ratings

    Contract management

    7.0
    70%
    25 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.2
    72%
    24 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.5
    85%
    26 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    27 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.6

    SAP CRM

    86%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 3/3 features

    Case management

    8.7
    87%
    21 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    22 Ratings
    N/A
    0 Ratings

    Help desk management

    8.7
    87%
    20 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.5

    SAP CRM

    85%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 2/2 features

    Lead management

    8.0
    80%
    22 Ratings
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    18 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.2

    SAP CRM

    82%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 3/3 features

    Task management

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.4
    74%
    20 Ratings
    N/A
    0 Ratings

    Reporting

    8.7
    87%
    18 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.1

    SAP CRM

    81%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 3/3 features

    Forecasting

    8.2
    82%
    24 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    22 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.8
    78%
    25 Ratings
    N/A
    0 Ratings

    Customization

    7.8

    SAP CRM

    78%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 4/4 features

    Custom fields

    7.8
    78%
    26 Ratings
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    26 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.8
    78%
    22 Ratings
    N/A
    0 Ratings

    API for custom integration

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Security

    8.7

    SAP CRM

    87%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 2/2 features

    Single sign-on capability

    9.2
    92%
    26 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.2
    82%
    22 Ratings
    N/A
    0 Ratings

    Social CRM

    9.0

    SAP CRM

    90%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 2/2 features

    Social data

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Social engagement

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.3

    SAP CRM

    83%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    15 Ratings
    N/A
    0 Ratings

    Platform

    8.4

    SAP CRM

    84%

    Streak

    Feature Set Not Supported
    N/A
    SAP CRM ranks higher in 1/1 features

    Mobile access

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SAP CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.3

    SAP CRM

    83%
    32 Ratings
    4.9

    Streak

    49%
    12 Ratings

    Likelihood to Renew

    9.0

    SAP CRM

    90%
    4 Ratings

    Streak

    N/A
    0 Ratings

    Usability

    8.0

    SAP CRM

    80%
    4 Ratings

    Streak

    N/A
    0 Ratings

    Support Rating

    9.3

    SAP CRM

    93%
    5 Ratings
    8.0

    Streak

    80%
    2 Ratings

    Online Training

    7.0

    SAP CRM

    70%
    1 Rating

    Streak

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
    Read full review

    Rewardly Inc.

    If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.
    Read full review

    Pros

    SAP

    • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
    • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
    • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
    Read full review

    Rewardly Inc.

    • The e-mail tracking feature is easy to use and very handy.
    • The snippets feature are very good, have shortcuts to use and save a lot of time.
    • Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.
    Read full review

    Cons

    SAP

    • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
    • It does not have integration with any type of social network.
    • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
    Read full review

    Rewardly Inc.

    • Streak should work better with Microsoft. Often you need to run your excel files through Sheets in order for them to be compatible.
    • Having a Dashboard rather than being a tab in your email might add to its usability.
    • Automated progression through the stages
    Read full review

    Pricing Details

    SAP CRM

    Starting Price

    Editions & Modules

    SAP CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Streak

      Starting Price

      Editions & Modules

      Streak editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
        Read full review

        Rewardly Inc.

        No answers on this topic

        Usability

        SAP

        When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
        Read full review

        Rewardly Inc.

        No answers on this topic

        Support Rating

        SAP

        SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
        Read full review

        Rewardly Inc.

        They do a great job of explaining the product beforehand so support interaction is not needed as much.
        Read full review

        Alternatives Considered

        SAP

        SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
        Read full review

        Rewardly Inc.

        HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.
        Read full review

        Return on Investment

        SAP

        • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
        • Proper training is key step to ROI on SAP CRM.
        • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
        Read full review

        Rewardly Inc.

        • It has helped me save time on reaching out to people thinking that they didn't get my first email.
        • It had the positive return on investment in the fact that the time I spend using Streak is much less than the time I would spend not using it.
        • Streak has taught me the importance and ease of mail merges, since nothing else out there was as seamless to start with.
        Read full review

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