What users are saying about
137 Ratings
34 Ratings
137 Ratings
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Score 8.5 out of 100
34 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

SAP CRM

A perfect scenario to use [SAP] CRM tool would be with the intention of improving efficiency, speed, and creativity when selling products and services through marketing or improving the response time to customer concerns and providing quick solutions to their problems.
Magly Jhonson | TrustRadius Reviewer

Streak

If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.5
Streak
Customer data management / contact management
SAP CRM
8.8
Streak
Workflow management
SAP CRM
9.0
Streak
Territory management
SAP CRM
8.5
Streak
Opportunity management
SAP CRM
7.6
Streak
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.5
Streak
Contract management
SAP CRM
8.4
Streak
Quote & order management
SAP CRM
8.6
Streak
Interaction tracking
SAP CRM
8.5
Streak
Channel / partner relationship management
SAP CRM
8.5
Streak

Customer Service & Support

SAP CRM
8.0
Streak
Case management
SAP CRM
8.4
Streak
Call center management
SAP CRM
7.5
Streak
Help desk management
SAP CRM
8.0
Streak

Marketing Automation

SAP CRM
8.3
Streak
Lead management
SAP CRM
8.5
Streak
Email marketing
SAP CRM
8.1
Streak

CRM Project Management

SAP CRM
8.4
Streak
Task management
SAP CRM
8.1
Streak
Billing and invoicing management
SAP CRM
8.5
Streak
Reporting
SAP CRM
8.7
Streak

CRM Reporting & Analytics

SAP CRM
8.6
Streak
Forecasting
SAP CRM
8.4
Streak
Pipeline visualization
SAP CRM
8.5
Streak
Customizable reports
SAP CRM
8.8
Streak

Customization

SAP CRM
7.9
Streak
Custom fields
SAP CRM
8.2
Streak
Custom objects
SAP CRM
8.3
Streak
Scripting environment
SAP CRM
7.5
Streak
API for custom integration
SAP CRM
7.6
Streak

Security

SAP CRM
8.7
Streak
Single sign-on capability
SAP CRM
8.8
Streak
Role-based user permissions
SAP CRM
8.6
Streak

Social CRM

SAP CRM
8.5
Streak
Social data
SAP CRM
8.2
Streak
Social engagement
SAP CRM
8.7
Streak

Integrations with 3rd-party Software

SAP CRM
8.2
Streak
Marketing automation
SAP CRM
8.6
Streak
Compensation management
SAP CRM
7.8
Streak

Platform

SAP CRM
7.5
Streak
Mobile access
SAP CRM
7.5
Streak

Pros

SAP CRM

  • Amazing integration capabilities with every other application out there. There will be no need to create external bridges to connect anything with SAP CRM since, it natively supports almost every application. We use it for ERP integrations as well.
  • Pull any type of reports with whatever data/format/time date range you want. This capability is also robust in SAP CRM, so it you need not spend hours creating reports manually. Reports can be pulled from the console itself.
  • Inbuilt modules are capable of almost any requirement. There are additional modules available as well, which can be installed on top of SAP CRM.
  • Customisability is also one of the great feature of this platform. Multiple variants can be created and saved for later use.
Anonymous | TrustRadius Reviewer

Streak

  • The e-mail tracking feature is easy to use and very handy.
  • The snippets feature are very good, have shortcuts to use and save a lot of time.
  • Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.
Raphael Sanguinete | TrustRadius Reviewer

Cons

SAP CRM

  • SAP CRM Mobility is not successful so it is important to improve on this. Things have gotten much better since SAP acquitted Cyclo which works very well. We would like to see Cyclo expanded beyond sales management and inventory management to handle some of the other capabilities that the SAP CRM Mobility offered. However, Cyclo has brought incredible progress in this area.
Anonymous | TrustRadius Reviewer

Streak

  • Streak should work better with Microsoft. Often you need to run your excel files through Sheets in order for them to be compatible.
  • Having a Dashboard rather than being a tab in your email might add to its usability.
  • Automated progression through the stages
Aaron Nielsen | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
The main reason is ease of integration with other SAP systems (ECC, BW, etc...), but also SAP CRM provides functionality that hasn't evolved as much in other competing CRM systems (mainly Trade Promotion Management and Market Resource Management). Additionally, I'm excited about the direction that SAP is headed with putting their business suite on HANA (in-memory relational database management system) and creating a better user experience with SAP Fiori.
Tom Leddy | TrustRadius Reviewer

Streak

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.8
Based on 6 answers
The usability experience is great and I have nothing to complain about. Given the minimum technical requirements the tool works without delays, crashes and errors. At SAP CRM we have everything at our fingertips in a single tool for our business. As developer software I have a lot of relationships with customers and suppliers and the tool collaborates a lot on my journey.
Pedro Oliveira | TrustRadius Reviewer

Streak

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.5
Based on 7 answers
SAP CRM's support is un-matchable. Whether it be official vendor support or support on online forums, you will find answer to any problem instantly. The vendor has a very customer centric support, and since this tool has a global footprint, you can expect a very good global support.
Anonymous | TrustRadius Reviewer

Streak

Streak 8.0
Based on 1 answer
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Matthew Fox | TrustRadius Reviewer

Alternatives Considered

SAP CRM

SAP CRM has an edge over others when it comes to shorten the sales cycle and improve overall sales productivity. Security features of SAP CRM are astonishingly above par. Help support is excellent.
Anonymous | TrustRadius Reviewer

Streak

HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.
Stephanie Majeran | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Streak

  • It has helped me save time on reaching out to people thinking that they didn't get my first email.
  • It had the positive return on investment in the fact that the time I spend using Streak is much less than the time I would spend not using it.
  • Streak has taught me the importance and ease of mail merges, since nothing else out there was as seamless to start with.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Streak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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