What users are saying about
147 Ratings
9 Ratings
147 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 9 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
vCita
7.0
Customer data management / contact management
SAP CRM
9.0
vCita
7.0
Workflow management
SAP CRM
9.1
vCita
7.0
Territory management
SAP CRM
8.5
vCita
Opportunity management
SAP CRM
8.3
vCita
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.8
vCita
Contract management
SAP CRM
8.6
vCita
Quote & order management
SAP CRM
8.7
vCita
Interaction tracking
SAP CRM
8.8
vCita
Channel / partner relationship management
SAP CRM
8.7
vCita

Customer Service & Support

SAP CRM
8.4
vCita
Case management
SAP CRM
8.7
vCita
Call center management
SAP CRM
8.3
vCita
Help desk management
SAP CRM
8.3
vCita

Marketing Automation

SAP CRM
8.4
vCita
8.0
Lead management
SAP CRM
8.4
vCita
Email marketing
SAP CRM
8.4
vCita
8.0

CRM Project Management

SAP CRM
8.5
vCita
7.5
Task management
SAP CRM
8.1
vCita
Billing and invoicing management
SAP CRM
8.8
vCita
7.0
Reporting
SAP CRM
8.7
vCita
8.0

CRM Reporting & Analytics

SAP CRM
8.8
vCita
Forecasting
SAP CRM
8.8
vCita
Pipeline visualization
SAP CRM
8.7
vCita
Customizable reports
SAP CRM
8.7
vCita

Customization

SAP CRM
8.3
vCita
4.0
Custom fields
SAP CRM
8.4
vCita
7.0
Custom objects
SAP CRM
8.7
vCita
Scripting environment
SAP CRM
8.2
vCita
API for custom integration
SAP CRM
8.0
vCita
1.0

Security

SAP CRM
8.8
vCita
10.0
Single sign-on capability
SAP CRM
8.9
vCita
Role-based user permissions
SAP CRM
8.6
vCita
10.0

Social CRM

SAP CRM
8.8
vCita
Social data
SAP CRM
8.6
vCita
Social engagement
SAP CRM
8.9
vCita

Integrations with 3rd-party Software

SAP CRM
8.5
vCita
Marketing automation
SAP CRM
8.7
vCita
Compensation management
SAP CRM
8.3
vCita

Platform

SAP CRM
8.2
vCita
7.0
Mobile access
SAP CRM
8.2
vCita
7.0

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Rating Summary

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