What users are saying about
148 Ratings
3 Ratings
148 Ratings
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Score 8.6 out of 100
3 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Wingmate

Despite being a professional software, there is the possibility of using it also at an educational level (demo version). The ability of Wingmate to access it also on the mobile platform allows interaction among students and the teaching staff 24 hours a day. Thanks to its ease of use, it can also be used during teaching lessons and short-term simulations.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
Wingmate
Customer data management / contact management
SAP CRM
9.0
Wingmate
Workflow management
SAP CRM
9.1
Wingmate
Territory management
SAP CRM
8.5
Wingmate
Opportunity management
SAP CRM
8.3
Wingmate
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.8
Wingmate
Contract management
SAP CRM
8.6
Wingmate
Quote & order management
SAP CRM
8.7
Wingmate
Interaction tracking
SAP CRM
8.8
Wingmate
Channel / partner relationship management
SAP CRM
8.7
Wingmate

Customer Service & Support

SAP CRM
8.4
Wingmate
Case management
SAP CRM
8.7
Wingmate
Call center management
SAP CRM
8.3
Wingmate
Help desk management
SAP CRM
8.4
Wingmate

Marketing Automation

SAP CRM
8.4
Wingmate
Lead management
SAP CRM
8.4
Wingmate
Email marketing
SAP CRM
8.4
Wingmate

CRM Project Management

SAP CRM
8.5
Wingmate
Task management
SAP CRM
8.1
Wingmate
Billing and invoicing management
SAP CRM
8.8
Wingmate
Reporting
SAP CRM
8.7
Wingmate

CRM Reporting & Analytics

SAP CRM
8.8
Wingmate
Forecasting
SAP CRM
8.8
Wingmate
Pipeline visualization
SAP CRM
8.7
Wingmate
Customizable reports
SAP CRM
8.7
Wingmate

Customization

SAP CRM
8.3
Wingmate
Custom fields
SAP CRM
8.4
Wingmate
Custom objects
SAP CRM
8.7
Wingmate
Scripting environment
SAP CRM
8.2
Wingmate
API for custom integration
SAP CRM
8.0
Wingmate

Security

SAP CRM
8.8
Wingmate
Single sign-on capability
SAP CRM
8.9
Wingmate
Role-based user permissions
SAP CRM
8.6
Wingmate

Social CRM

SAP CRM
8.8
Wingmate
Social data
SAP CRM
8.6
Wingmate
Social engagement
SAP CRM
8.9
Wingmate

Integrations with 3rd-party Software

SAP CRM
8.5
Wingmate
Marketing automation
SAP CRM
8.7
Wingmate
Compensation management
SAP CRM
8.3
Wingmate

Platform

SAP CRM
8.2
Wingmate
Mobile access
SAP CRM
8.2
Wingmate

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Wingmate

  • Contact management
  • Lead generation and mapping
  • Analytics and reporting
Gareth Roberts | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Wingmate

  • Its API could be improved to track particular events.
  • It doesn't have integrated insights tools.
Ernesto Marengo Palomino | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Wingmate

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Wingmate

Wingmate 9.3
Based on 3 answers
The user-friendly graphic interface (which as mentioned can be further improved) makes the software easy and quick to use. You can quickly learn how to use it! Another interesting aspect is that it can also be used on smartphones. Therefore Wingmate facilitates the management of information, that is always available.
Anonymous | TrustRadius Reviewer

Support Rating

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Wingmate

Wingmate 8.5
Based on 2 answers
Very good - always been provided with good support when I've needed it (which has not been often!)
Gareth Roberts | TrustRadius Reviewer

Alternatives Considered

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Wingmate

Ernesto Marengo Palomino | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Wingmate

  • Wingmate increase interactions (even when used for educational purposes).
  • When used for educational purposes it facilitates learning about products' sales strategies.
  • In the case of didactic simulations it has increased the educational quality.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wingmate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP CRM
8.5
Wingmate
8.7

Likelihood to Renew

SAP CRM
9.0
Wingmate

Usability

SAP CRM
8.7
Wingmate
9.3

Support Rating

SAP CRM
9.3
Wingmate
8.5

Online Training

SAP CRM
7.0
Wingmate

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