SAP Sales Cloud vs. Zendesk Sell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Sales Cloud
Score 8.2 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Zendesk Sell
Score 7.7 out of 10
N/A
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…
$19
per seat/month billed annually
Pricing
SAP Sales CloudZendesk Sell
Editions & Modules
No answers on this topic
Sell Team
$19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Per User Per Month (billed annually)
Sell Professional
$49.00
per seat/month billed annually
Sell Enterprise
$99.00
per seat/month billed annually
Sell Elite
$199.00
per seat/month billed annually
Offerings
Pricing Offerings
SAP Sales CloudZendesk Sell
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP Sales CloudZendesk Sell
Considered Both Products
SAP Sales Cloud
Chose SAP Sales Cloud
We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been …
Zendesk Sell

No answer on this topic

Top Pros
Top Cons
Features
SAP Sales CloudZendesk Sell
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP Sales Cloud
8.0
101 Ratings
4% above category average
Zendesk Sell
6.6
15 Ratings
15% below category average
Customer data management / contact management8.499 Ratings8.914 Ratings
Workflow management8.299 Ratings6.115 Ratings
Territory management8.187 Ratings4.98 Ratings
Opportunity management8.695 Ratings7.813 Ratings
Integration with email client (e.g., Outlook or Gmail)8.192 Ratings6.915 Ratings
Contract management7.494 Ratings5.410 Ratings
Quote & order management7.991 Ratings3.97 Ratings
Interaction tracking8.394 Ratings7.915 Ratings
Channel / partner relationship management6.892 Ratings7.811 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP Sales Cloud
7.4
85 Ratings
1% below category average
Zendesk Sell
9.0
12 Ratings
18% above category average
Case management6.482 Ratings9.07 Ratings
Call center management7.877 Ratings9.08 Ratings
Help desk management7.978 Ratings9.011 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP Sales Cloud
7.5
89 Ratings
1% below category average
Zendesk Sell
6.9
12 Ratings
9% below category average
Lead management7.388 Ratings6.012 Ratings
Email marketing7.878 Ratings7.89 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP Sales Cloud
7.3
95 Ratings
4% below category average
Zendesk Sell
5.3
13 Ratings
35% below category average
Task management7.791 Ratings8.013 Ratings
Billing and invoicing management6.978 Ratings1.05 Ratings
Reporting7.386 Ratings7.013 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP Sales Cloud
7.4
95 Ratings
3% below category average
Zendesk Sell
8.2
15 Ratings
7% above category average
Forecasting7.488 Ratings7.812 Ratings
Pipeline visualization6.989 Ratings7.814 Ratings
Customizable reports8.092 Ratings9.014 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP Sales Cloud
7.6
92 Ratings
0% above category average
Zendesk Sell
4.2
15 Ratings
57% below category average
Custom fields7.992 Ratings7.815 Ratings
Custom objects7.489 Ratings4.910 Ratings
Scripting environment7.980 Ratings1.16 Ratings
API for custom integration7.483 Ratings3.08 Ratings
Security
Comparison of Security features of Product A and Product B
SAP Sales Cloud
8.6
96 Ratings
3% above category average
Zendesk Sell
9.5
14 Ratings
13% above category average
Single sign-on capability9.092 Ratings9.912 Ratings
Role-based user permissions8.290 Ratings9.011 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP Sales Cloud
7.5
67 Ratings
4% above category average
Zendesk Sell
4.0
5 Ratings
58% below category average
Social data8.067 Ratings1.04 Ratings
Social engagement6.965 Ratings6.95 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP Sales Cloud
8.1
82 Ratings
13% above category average
Zendesk Sell
5.4
7 Ratings
28% below category average
Marketing automation8.078 Ratings9.87 Ratings
Compensation management8.366 Ratings1.03 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP Sales Cloud
8.1
82 Ratings
8% above category average
Zendesk Sell
8.0
13 Ratings
7% above category average
Mobile access8.182 Ratings8.013 Ratings
Best Alternatives
SAP Sales CloudZendesk Sell
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Sales CloudZendesk Sell
Likelihood to Recommend
8.5
(112 ratings)
8.9
(15 ratings)
Likelihood to Renew
9.0
(7 ratings)
3.0
(1 ratings)
Usability
6.8
(7 ratings)
8.9
(4 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.8
(10 ratings)
8.8
(4 ratings)
Online Training
7.0
(2 ratings)
7.0
(1 ratings)
Implementation Rating
8.0
(1 ratings)
8.0
(1 ratings)
Product Scalability
8.3
(72 ratings)
-
(0 ratings)
User Testimonials
SAP Sales CloudZendesk Sell
Likelihood to Recommend
SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
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Zendesk
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
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Pros
SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
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Zendesk
  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
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Cons
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
Read full review
Zendesk
  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
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Likelihood to Renew
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Zendesk
We have moved on to a more robust option of CMS.
Read full review
Usability
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Zendesk
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
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Reliability and Availability
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Zendesk
No answers on this topic
Support Rating
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Zendesk
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
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Online Training
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Zendesk
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
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Implementation Rating
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Zendesk
Simple, and straight forward.
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Alternatives Considered
SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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Zendesk
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
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Scalability
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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Zendesk
No answers on this topic
Return on Investment
SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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Zendesk
  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
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ScreenShots