SAP Customer Data Solutions vs. WSO2 Enterprise Service Bus

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

Incentivized

WSO2 ESB is an awesome product for companies looking to venture into the world of SOA with an ESB. They have a lot of other products too that can work really well with their carbon infrastructure. The interface is simple for deploying and managing proxy services. You can also write custom modules within the ESB using Java with IDE like Eclipse

Incentivized

• SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
• The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
• SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.

Incentivized

• One of the basic requirement of an ESB product is that it should be able to support transformation. WSO2 ESB provides support of XSLT, so you can transform your request to whatever format. Moreover, transformations like converting your xml payload into JSON and JSON payload to XML are out of the box available.
• WSO2 ESB provides a scheduler feature, by which you can configure your own scheduler to call a proxy service at a particular time of day or or initiate sequence.
• WSO2 ESB provides excellent error handling techniques, WSO2 ESB provides detailed error handling scenarios to tackle all the situations. WSO2 ESB also provides custom error handling by which you can make your own custom error message before sending it back to client.

• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

Incentivized

• While it's easy to configure for a quick start, it is not so easy to deploy by yourself in a complex production scenario.
• Not very stable for production usage, we encountered several trivial bugs that make us believe that this product is still not widely adopted.
• Lack of a built in mechanism for auto-restart in case of an application server crash.

Incentivized

On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales

Incentivized

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

Compared to competitors the overall experience has been fine

Incentivized

Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.

Incentivized

Lack of auto-restart built-in capabilities. In case of running out of memory there are no built-in methods to recover from a crash, just for example, Oracle WebLogic Node Manager.

Incentivized

There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

The product is performing well and consuming few resources

Incentivized

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

Our experience with the WSO2 support has beent satisfactory

Incentivized

because it was made directly in the company

Incentivized

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.

Incentivized

It's the only one truly open source and free.

because the platform actually allows you to scale at any time if designed following best practices

Incentivized

Adding a server node is really straightforward, there are just few point in the configuration files.

Incentivized

• Having a single, stremlined point of entry for the customers improves the overall customer experience
• By the same reason, maintenance costs are reduced because interventions focus on a single object
• It's versatile in its integration so there is no need to change the surrounding software ecosystem

Incentivized

• Very well documented tutorials and case studies makes it easy to learn.
• It has a really supportive community
• It is fast and it can easily handle 300 tps of average use on a VM with 4Gig RAM