13 Ratings
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Score 8.1 out of 101
13 Ratings
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Score 7.2 out of 101

Likelihood to Recommend

SAP Customer Data Cloud

Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
No photo available

WSO2 Enterprise Service Bus

WSO2 ESB is an awesome product for companies looking to venture into the world of SOA with an ESB. They have a lot of other products too that can work really well with their carbon infrastructure. The interface is simple for deploying and managing proxy services. You can also write custom modules within the ESB using Java with IDE like Eclipse
Sonam Samdupkhangsar profile photo

Pros

SAP Customer Data Cloud

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
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WSO2 Enterprise Service Bus

  • One of the basic requirement of an ESB product is that it should be able to support transformation. WSO2 ESB provides support of XSLT, so you can transform your request to whatever format. Moreover, transformations like converting your xml payload into JSON and JSON payload to XML are out of the box available.
  • WSO2 ESB provides a scheduler feature, by which you can configure your own scheduler to call a proxy service at a particular time of day or or initiate sequence.
  • WSO2 ESB provides excellent error handling techniques, WSO2 ESB provides detailed error handling scenarios to tackle all the situations. WSO2 ESB also provides custom error handling by which you can make your own custom error message before sending it back to client.
Omer Khalid profile photo

Cons

SAP Customer Data Cloud

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
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WSO2 Enterprise Service Bus

  • While it's easy to configure for a quick start, it is not so easy to deploy by yourself in a complex production scenario.
  • Not very stable for production usage, we encountered several trivial bugs that make us believe that this product is still not widely adopted.
  • Lack of a built in mechanism for auto-restart in case of an application server crash.
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Likelihood to Renew

SAP Customer Data Cloud

SAP Customer Data Cloud 8.4
Based on 7 answers
It does everything we want on the technical side. I can't speak for the business die of the house, but from our point of view, the product is great.
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WSO2 Enterprise Service Bus

No score
No answers yet
No answers on this topic

Usability

SAP Customer Data Cloud

SAP Customer Data Cloud 8.2
Based on 6 answers
Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.
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WSO2 Enterprise Service Bus

WSO2 Enterprise Service Bus 6.0
Based on 1 answer
Compared to competitors the overall experience has been fine
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Reliability and Availability

SAP Customer Data Cloud

SAP Customer Data Cloud 8.4
Based on 6 answers
Very good across the board save for the previously mentioned commenting issues (moderation times out, unable to add to blacklist, some smaller issues)
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WSO2 Enterprise Service Bus

WSO2 Enterprise Service Bus 2.0
Based on 1 answer
Lack of auto-restart built-in capabilities. In case of running out of memory there are no built-in methods to recover from a crash, just for example, Oracle WebLogic Node Manager.
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Performance

SAP Customer Data Cloud

SAP Customer Data Cloud 8.4
Based on 6 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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WSO2 Enterprise Service Bus

WSO2 Enterprise Service Bus 6.0
Based on 1 answer
The product is performing well and consuming few resources
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Support

SAP Customer Data Cloud

SAP Customer Data Cloud 8.6
Based on 7 answers
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
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WSO2 Enterprise Service Bus

WSO2 Enterprise Service Bus 7.0
Based on 1 answer
Our experience with the WSO2 support has beent satisfactory
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Online Training

SAP Customer Data Cloud

SAP Customer Data Cloud 7.3
Based on 6 answers
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
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WSO2 Enterprise Service Bus

No score
No answers yet
No answers on this topic

Implementation

SAP Customer Data Cloud

SAP Customer Data Cloud 7.5
Based on 6 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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WSO2 Enterprise Service Bus

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Customer Data Cloud

The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
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WSO2 Enterprise Service Bus

It's the only one truly open source and free.
Javier Rodríguez Rodríguez profile photo

Scalability

SAP Customer Data Cloud

No score
No answers yet
No answers on this topic

WSO2 Enterprise Service Bus

WSO2 Enterprise Service Bus 10.0
Based on 1 answer
Adding a server node is really straightforward, there are just few point in the configuration files.
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Return on Investment

SAP Customer Data Cloud

  • By adding Google and Facebook as social sign up options, our signups have increased by 30%
  • By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources
  • Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains
Gareth Beer profile photo

WSO2 Enterprise Service Bus

  • Very well documented tutorials and case studies makes it easy to learn.
  • It has a really supportive community
  • It is fast and it can easily handle 300 tps of average use on a VM with 4Gig RAM
Reza Ameri profile photo

Pricing Details

SAP Customer Data Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WSO2 Enterprise Service Bus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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