SAP Enterprise Asset Management vs. Symantec IT Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP EAP
Score 10.0 out of 10
N/A
SAP Enterprise Asset Management (SAP EAM) is an established, enterprise-level asset management solution from SAP for managing physical assets of various kinds (e.g. IT hardware, plant equipment, etc.).N/A
Symantec IT Management Suite
Score 8.0 out of 10
N/A
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
Pricing
SAP Enterprise Asset ManagementSymantec IT Management Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SAP EAPSymantec IT Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
SAP Enterprise Asset ManagementSymantec IT Management Suite
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SAP Enterprise Asset ManagementSymantec IT Management Suite
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
SAP Enterprise Asset Management
-
Ratings
Symantec IT Management Suite
8.6
2 Ratings
12% above category average
Software and hardware inventory tracking00 Ratings7.02 Ratings
License management00 Ratings10.02 Ratings
Asset lifecycle monitoring00 Ratings9.02 Ratings
Contract management00 Ratings9.02 Ratings
Asset relationship management00 Ratings8.02 Ratings
Best Alternatives
SAP Enterprise Asset ManagementSymantec IT Management Suite
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
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User Ratings
SAP Enterprise Asset ManagementSymantec IT Management Suite
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
SAP Enterprise Asset ManagementSymantec IT Management Suite
Likelihood to Recommend
SAP
No answers on this topic
Broadcom
The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
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Pros
SAP
No answers on this topic
Broadcom
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
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Cons
SAP
No answers on this topic
Broadcom
  • Increased memory consumption
  • Older machines can not support the program
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Usability
SAP
No answers on this topic
Broadcom
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
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Support Rating
SAP
No answers on this topic
Broadcom
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
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Alternatives Considered
SAP
No answers on this topic
Broadcom
We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
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Return on Investment
SAP
No answers on this topic
Broadcom
  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
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ScreenShots