What users are saying about
445 Ratings
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Score 8.6 out of 100
458 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Payroll Management

    8.1

    SAP ERP

    81%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 5/5 features

    Pay calculation

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Benefit plan administration

    8.6
    86%
    22 Ratings
    N/A
    0 Ratings

    Direct deposit files

    8.7
    87%
    20 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    9.0
    90%
    21 Ratings
    N/A
    0 Ratings

    Reimbursement management

    9.2
    92%
    23 Ratings
    N/A
    0 Ratings

    Customization

    7.3

    SAP ERP

    73%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 2/2 features

    API for custom integration

    7.9
    79%
    33 Ratings
    N/A
    0 Ratings

    Plug-ins

    6.8
    68%
    27 Ratings
    N/A
    0 Ratings

    Security

    9.7

    SAP ERP

    97%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 2/2 features

    Single sign-on capability

    9.7
    97%
    35 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.7
    97%
    40 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.3

    SAP ERP

    83%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    32 Ratings
    N/A
    0 Ratings

    Standard reports

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Custom reports

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    8.5

    SAP ERP

    85%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 2/2 features

    Accounts payable

    9.2
    92%
    41 Ratings
    N/A
    0 Ratings

    Accounts receivable

    9.2
    92%
    41 Ratings
    N/A
    0 Ratings

    Inventory Management

    8.8

    SAP ERP

    88%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 4/4 features

    Inventory tracking

    9.3
    93%
    35 Ratings
    N/A
    0 Ratings

    Automatic reordering

    9.1
    91%
    31 Ratings
    N/A
    0 Ratings

    Location management

    8.4
    84%
    33 Ratings
    N/A
    0 Ratings

    Manufacturing module

    8.5
    85%
    30 Ratings
    N/A
    0 Ratings

    Order Management

    8.6

    SAP ERP

    86%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP ERP ranks higher in 4/4 features

    Pricing

    8.7
    87%
    34 Ratings
    N/A
    0 Ratings

    Order entry

    8.8
    88%
    36 Ratings
    N/A
    0 Ratings

    Credit card processing

    8.7
    87%
    23 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    8.3
    83%
    33 Ratings
    N/A
    0 Ratings

    Incident and problem management

    SAP ERP

    Feature Set Not Supported
    N/A
    8.4

    ServiceNow IT Service Management

    84%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.3
    93%
    65 Ratings

    Expert directory

    N/A
    0 Ratings
    8.0
    80%
    49 Ratings

    Service restoration

    N/A
    0 Ratings
    8.0
    80%
    54 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.1
    81%
    63 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    61 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.7
    87%
    58 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.9
    89%
    60 Ratings

    ITSM asset management

    SAP ERP

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Service Management

    83%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.1
    81%
    58 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.4
    84%
    57 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.3
    83%
    51 Ratings

    Change management

    SAP ERP

    Feature Set Not Supported
    N/A
    8.4

    ServiceNow IT Service Management

    84%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.6
    86%
    60 Ratings

    Change calendar

    N/A
    0 Ratings
    8.1
    81%
    54 Ratings

    Service-level management

    N/A
    0 Ratings
    8.7
    87%
    56 Ratings

    Attribute Ratings

    • SAP ERP is rated higher in 2 areas: Usability, Support Rating
    • ServiceNow IT Service Management is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating
    • SAP ERP and ServiceNow IT Service Management are tied in 1 area: Availability

    Likelihood to Recommend

    8.6

    SAP ERP

    86%
    48 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    77 Ratings

    Likelihood to Renew

    9.0

    SAP ERP

    90%
    5 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    8.3

    SAP ERP

    83%
    12 Ratings
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    10.0

    SAP ERP

    100%
    2 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    SAP ERP

    N/A
    0 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    7.9

    SAP ERP

    79%
    13 Ratings
    7.4

    ServiceNow IT Service Management

    74%
    40 Ratings

    Online Training

    SAP ERP

    N/A
    0 Ratings
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    3.0

    SAP ERP

    30%
    2 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    SAP ERP

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    SAP

    The availability of the leading and non-leading ledgers meets our financial reporting requirements and helps us fulfill both the stock exchange requirements at the parent company level and country-specific requirements at the operating entity level. In addition, the Open Item Managed Account feature ensures that reporting teams optimize their efforts on subsystem-driven accounts to achieve accounting concurrency.
    Read full review

    ServiceNow

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Read full review

    Pros

    SAP

    • Organizational resource management and integration of different departments with each other as a software automation
    • We have Access to all insights and analytics data from anywhere
    • It doesn't matter how big your organization is, it supports everything from small companies to giant high-tech organizations, and they all have access to data at very high speeds.
    • If you use the web and cloud version, the initial costs will be greatly reduced and even a small start-up small company can enjoy the benefits of SAP ERP.
    Read full review

    ServiceNow

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Read full review

    Cons

    SAP

    • SAP sometimes gets slow whenever most of the people in the company simultaneously use it
    • Hopefully they would extend background job processing to all tables in SAP since it sometimes goes time out whenever extracting large historical data (ex. 5 years expense data)
    Read full review

    ServiceNow

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Read full review

    Pricing Details

    SAP ERP

    Starting Price

    Editions & Modules

    SAP ERP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ServiceNow IT Service Management

      Starting Price

      $0 per year

      Editions & Modules

      ServiceNow IT Service Management editions and modules pricing
      EditionModules
      Starting Price$10,000.001

      Footnotes

      1. per year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
      Read full review

      ServiceNow

      To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
      Read full review

      Usability

      SAP

      It is worth my time as far as my concern I just loved the product and it has saved me from many problems that I used to [deal] with earlier overall it has [enhanced] my work efficiency that is why I am happy to give this rating to this product Also I loved the features and worth my working skills.
      Read full review

      ServiceNow

      The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
      Read full review

      Reliability and Availability

      SAP

      No answers on this topic

      ServiceNow

      We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
      Read full review

      Performance

      SAP

      No answers on this topic

      ServiceNow

      For a massive system, page loads are reasonably quick, including searches.
      Read full review

      Support Rating

      SAP

      Well, I've had several scenarios where it was evident that they simply buy time. At the same time, their Product Support and Implementation teams are most likely not in sync. What's said by a member of implementation may not hold good when you refer the same thing with a member of the support team.
      Read full review

      ServiceNow

      I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
      Read full review

      Online Training

      SAP

      No answers on this topic

      ServiceNow

      To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
      Read full review

      Implementation Rating

      SAP

      No answers on this topic

      ServiceNow

      Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
      Read full review

      Alternatives Considered

      SAP

      SAP is totally integrated as are many of its greatest competitors, but the level of detail in the integration between modules puts SAP heads and shoulders above all others. Granted, the SAP implementation can be much more difficult to perform, but in the long run, the amount of effort you put in will result in excellent usability. After using Oracle's E-Business Suite for over 20 years, we did a due diligence search that lasted over 18 months before making a decision to go with SAP. This was a result of our Oracle system being made "un-upgradeable" due to a custom module that Oracle Consulting actually built for us. We were stuck in an old version of their database that would not work upon patching to the next version.
      Read full review

      ServiceNow

      We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
      Read full review

      Scalability

      SAP

      No answers on this topic

      ServiceNow

      ServiceNow works as an enterprise solution.
      Read full review

      Return on Investment

      SAP

      • SAP has helped in transparency across different business unit and single financial view of the company that previously did not exist.
      • The cost of supporting the solution is slightly higher than the previous ERP and the consulting solutions cost more.
      • Overall SAP has brought in positive ROI and uniform business practices across the organization
      Read full review

      ServiceNow

      • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
      • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
      • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
      Read full review

      Add comparison