What users are saying about
359 Ratings
14 Ratings
359 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Likelihood to Recommend

SAP ERP

In the on-premise world of things, it ruled the world. The ease with which it can be customized and the language support it provides is simply amazing. Their landscape and transport management is brilliant. It saves millions of dollars for huge enterprises. I only wish that their support model can be enhanced further.
Anonymous | TrustRadius Reviewer

GEP SMART

They are starting to expand in the direct procurement area and it would be good to see continued offerings in this area. The GEP supplier portal is a great way for suppliers to maintain visibility and increase efficiencies without an additional charge to the supplier. It has a high ease of use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SAP ERP
8.3
GEP SMART
Pay calculation
SAP ERP
5.0
GEP SMART
Benefit plan administration
SAP ERP
9.3
GEP SMART
Direct deposit files
SAP ERP
9.2
GEP SMART
Salary revision and increment management
SAP ERP
9.2
GEP SMART
Reimbursement management
SAP ERP
9.0
GEP SMART

Customization

SAP ERP
8.0
GEP SMART
API for custom integration
SAP ERP
8.1
GEP SMART
Plug-ins
SAP ERP
7.9
GEP SMART

Security

SAP ERP
9.3
GEP SMART
Single sign-on capability
SAP ERP
9.3
GEP SMART
Role-based user permissions
SAP ERP
9.3
GEP SMART

Reporting & Analytics

SAP ERP
7.8
GEP SMART
Dashboards
SAP ERP
7.4
GEP SMART
Standard reports
SAP ERP
7.8
GEP SMART
Custom reports
SAP ERP
8.1
GEP SMART

General Ledger and Configurable Accounting

SAP ERP
8.5
GEP SMART
Accounts payable
SAP ERP
8.9
GEP SMART
Accounts receivable
SAP ERP
8.8
GEP SMART

Inventory Management

SAP ERP
8.8
GEP SMART
Inventory tracking
SAP ERP
9.3
GEP SMART
Automatic reordering
SAP ERP
8.4
GEP SMART
Location management
SAP ERP
8.4
GEP SMART
Manufacturing module
SAP ERP
9.1
GEP SMART

Order Management

SAP ERP
8.2
GEP SMART
Pricing
SAP ERP
8.3
GEP SMART
Order entry
SAP ERP
8.7
GEP SMART
Credit card processing
SAP ERP
7.2
GEP SMART
Cost of goods sold
SAP ERP
8.5
GEP SMART

Pros

SAP ERP

  • Organizational resource management and integration of different departments with each other as a software automation
  • We have Access to all insights and analytics data from anywhere
  • It doesn't matter how big your organization is, it supports everything from small companies to giant high-tech organizations, and they all have access to data at very high speeds.
  • If you use the web and cloud version, the initial costs will be greatly reduced and even a small start-up small company can enjoy the benefits of SAP ERP.
Ali Kazempour | TrustRadius Reviewer

GEP SMART

  • SMART is flexible and scalable.
  • The account team is there to listen client concerns and business needs.
  • The engineering team is will to share their concepts in development and vet with their clients prior to production release. They value client feedback.
  • GEP has a lot of progressive thinkers and willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.
Karen Rhee | TrustRadius Reviewer

Cons

SAP ERP

  • SAP sometimes gets slow whenever most of the people in the company simultaneously use it
  • Hopefully they would extend background job processing to all tables in SAP since it sometimes goes time out whenever extracting large historical data (ex. 5 years expense data)
Brandon Macapelit, CISA | TrustRadius Reviewer

GEP SMART

  • Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
  • GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profile and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
  • The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP ERP

SAP ERP 8.6
Based on 4 answers
The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
Todd Bellamy | TrustRadius Reviewer

GEP SMART

GEP SMART 7.3
Based on 2 answers
The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.
Anonymous | TrustRadius Reviewer

Usability

SAP ERP

SAP ERP 9.4
Based on 6 answers
SAP ERP is highly efficient with handling both large and complex organizations and it has the ability to handle different departments within the company and the data security is fool proof. It also automatically enables the data to be available between different modules such as SD and MM or HCM or IM and QM so users do not have to use multiple applications to run their everyday business.
Harminder Chahal | TrustRadius Reviewer

GEP SMART

GEP SMART 7.8
Based on 9 answers
Very user-friendly and intuitive. The tool feels more updated than Ariba, with a "cooler" and more modern design. We want end-users to lessen the need for support. SMART has A.I. built-in to troubleshoot users' issues and answer the 'how to' questions. The tool was implemented successfully in other parts of the organization and so far I have received excellent feedback. The only con would be that it is less robust compared to Ariba.
Adriana Paez | TrustRadius Reviewer

Performance

SAP ERP

No score
No answers yet
No answers on this topic

GEP SMART

GEP SMART 8.7
Based on 16 answers
GEP SMART is very efficient. With pre-designed templates loaded into the modules, it is a large time-saver to issue RFxs and complete spend analysis.
Timothy McDonnell | TrustRadius Reviewer

Support Rating

SAP ERP

SAP ERP 9.0
Based on 6 answers
Well, I've had several scenarios where it was evident that they simply buy time. At the same time, their Product Support and Implementation teams are most likely not in sync. What's said by a member of implementation may not hold good when you refer the same thing with a member of the support team.
Anonymous | TrustRadius Reviewer

GEP SMART

GEP SMART 7.7
Based on 2 answers
The support team are responsive, smart and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.
Anonymous | TrustRadius Reviewer

Implementation Rating

SAP ERP

SAP ERP 3.0
Based on 1 answer
No answer on this topic is available.

GEP SMART

GEP SMART 7.3
Based on 1 answer
Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently
Karen Rhee | TrustRadius Reviewer

Alternatives Considered

SAP ERP

SAP is totally integrated as are many of its greatest competitors, but the level of detail in the integration between modules puts SAP heads and shoulders above all others. Granted, the SAP implementation can be much more difficult to perform, but in the long run, the amount of effort you put in will result in excellent usability. After using Oracle's E-Business Suite for over 20 years, we did a due diligence search that lasted over 18 months before making a decision to go with SAP. This was a result of our Oracle system being made "un-upgradeable" due to a custom module that Oracle Consulting actually built for us. We were stuck in an old version of their database that would not work upon patching to the next version.
John Mota | TrustRadius Reviewer

GEP SMART

When we have evaluated other spending solutions providers, we always select GEP in the end due to the excellent customer service and support that we get from the Technical Team.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP ERP

  • SAP has helped in transparency across different business unit and single financial view of the company that previously did not exist.
  • The cost of supporting the solution is slightly higher than the previous ERP and the consulting solutions cost more.
  • Overall SAP has brought in positive ROI and uniform business practices across the organization
Anonymous | TrustRadius Reviewer

GEP SMART

  • Easy access to global spend.
  • Normalization of vendor names across global ERP systems.
  • Extraction of Rfx supplier responses into one easy-to-analyse format.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GEP SMART

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP ERP
9.1
GEP SMART
7.6

Likelihood to Renew

SAP ERP
8.6
GEP SMART
7.3

Usability

SAP ERP
9.4
GEP SMART
7.8

Reliability and Availability

SAP ERP
10.0
GEP SMART

Performance

SAP ERP
GEP SMART
8.7

Support Rating

SAP ERP
9.0
GEP SMART
7.7

Implementation Rating

SAP ERP
3.0
GEP SMART
7.3

Add comparison