What users are saying about
406 Ratings
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Top Rated
530 Ratings
406 Ratings
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Score 8.6 out of 100

Xero

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Top Rated
530 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • SAP ERP ranks higher in 6 feature sets: Payroll Management, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management
  • Xero ranks higher in 1 feature set: Customization

Payroll Management

8.6

SAP ERP

86%
8.3

Xero

83%
SAP ERP ranks higher in 4/5 features

Pay calculation

5.0
50%
1 Rating
8.2
82%
64 Ratings

Benefit plan administration

9.5
95%
19 Ratings
8.2
82%
23 Ratings

Direct deposit files

9.5
95%
17 Ratings
8.9
89%
49 Ratings

Salary revision and increment management

9.4
94%
18 Ratings
8.8
88%
41 Ratings

Reimbursement management

9.5
95%
21 Ratings
7.6
76%
54 Ratings

Customization

6.9

SAP ERP

69%
7.7

Xero

77%
SAP ERP ranks higher in 1/2 features

API for custom integration

7.6
76%
31 Ratings
7.3
73%
78 Ratings

Plug-ins

6.2
62%
25 Ratings
8.1
81%
85 Ratings

Security

9.5

SAP ERP

95%
8.6

Xero

86%
SAP ERP ranks higher in 2/2 features

Single sign-on capability

9.5
95%
32 Ratings
8.7
87%
72 Ratings

Role-based user permissions

9.5
95%
37 Ratings
8.4
84%
114 Ratings

Reporting & Analytics

8.6

SAP ERP

86%
8.2

Xero

82%
SAP ERP ranks higher in 2/3 features

Dashboards

8.4
84%
29 Ratings
8.0
80%
129 Ratings

Standard reports

8.5
85%
37 Ratings
8.7
87%
132 Ratings

Custom reports

8.9
89%
37 Ratings
7.9
79%
121 Ratings

General Ledger and Configurable Accounting

8.6

SAP ERP

86%
8.0

Xero

80%
Xero ranks higher in 19/21 features

Accounts payable

9.3
93%
38 Ratings
8.7
87%
130 Ratings

Accounts receivable

9.3
93%
38 Ratings
8.7
87%
131 Ratings

Cash management

N/A
0 Ratings
8.1
81%
121 Ratings

Bank reconciliation

N/A
0 Ratings
8.9
89%
137 Ratings

Expense management

N/A
0 Ratings
8.1
81%
125 Ratings

Time tracking

N/A
0 Ratings
6.9
69%
42 Ratings

Fixed asset management

N/A
0 Ratings
7.2
72%
86 Ratings

Multi-currency support

N/A
0 Ratings
8.2
82%
82 Ratings

Multi-division support

N/A
0 Ratings
7.5
75%
74 Ratings

Regulations compliance

N/A
0 Ratings
8.3
83%
67 Ratings

Electronic tax filing

N/A
0 Ratings
8.3
83%
65 Ratings

Self-service portal

N/A
0 Ratings
7.8
78%
80 Ratings

Global Financial Support

N/A
0 Ratings
8.1
81%
36 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
7.8
78%
34 Ratings

Intercompany Accounting

N/A
0 Ratings
7.4
74%
40 Ratings

Localizations

N/A
0 Ratings
8.2
82%
40 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.7
87%
89 Ratings

Enterprise Accounting

N/A
0 Ratings
7.4
74%
33 Ratings

Configurable Accounting

N/A
0 Ratings
8.3
83%
59 Ratings

Centralized Rules Framework

N/A
0 Ratings
8.0
80%
33 Ratings

Standardized Processes

N/A
0 Ratings
8.4
84%
59 Ratings

Inventory Management

9.0

SAP ERP

90%
6.8

Xero

68%
SAP ERP ranks higher in 4/4 features

Inventory tracking

9.2
92%
32 Ratings
6.1
61%
60 Ratings

Automatic reordering

9.4
94%
28 Ratings
7.0
70%
24 Ratings

Location management

8.4
84%
30 Ratings
7.7
77%
29 Ratings

Manufacturing module

8.9
89%
27 Ratings
6.3
63%
16 Ratings

Order Management

8.8

SAP ERP

88%
7.7

Xero

77%
Xero ranks higher in 4/7 features

Pricing

8.7
87%
32 Ratings
7.3
73%
61 Ratings

Order entry

9.0
90%
33 Ratings
7.8
78%
56 Ratings

Credit card processing

8.4
84%
22 Ratings
8.6
86%
57 Ratings

Cost of goods sold

9.0
90%
30 Ratings
8.1
81%
65 Ratings

Order Orchestration

N/A
0 Ratings
7.3
73%
21 Ratings

End-to-end order visibility

N/A
0 Ratings
7.4
74%
24 Ratings

Order exception Resolution

N/A
0 Ratings
7.4
74%
17 Ratings

Attribute Ratings

  • SAP ERP is rated higher in 2 areas: Availability, Support Rating
  • Xero is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating
  • SAP ERP and Xero are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.8

SAP ERP

88%
45 Ratings
8.8

Xero

88%
155 Ratings

Likelihood to Renew

8.6

SAP ERP

86%
4 Ratings
8.8

Xero

88%
29 Ratings

Usability

8.8

SAP ERP

88%
9 Ratings
8.9

Xero

89%
80 Ratings

Availability

10.0

SAP ERP

100%
2 Ratings
9.0

Xero

90%
20 Ratings

Performance

SAP ERP

N/A
0 Ratings
10.0

Xero

100%
16 Ratings

Support Rating

9.0

SAP ERP

90%
10 Ratings
7.1

Xero

71%
37 Ratings

In-Person Training

SAP ERP

N/A
0 Ratings
9.1

Xero

91%
1 Rating

Online Training

SAP ERP

N/A
0 Ratings
10.0

Xero

100%
5 Ratings

Implementation Rating

3.0

SAP ERP

30%
2 Ratings
9.5

Xero

95%
18 Ratings

Product Scalability

SAP ERP

N/A
0 Ratings
10.0

Xero

100%
6 Ratings

Likelihood to Recommend

SAP ERP

The availability of the leading and non-leading ledgers meets our financial reporting requirements and helps us fulfill both the stock exchange requirements at the parent company level and country-specific requirements at the operating entity level. In addition, the Open Item Managed Account feature ensures that reporting teams optimize their efforts on subsystem-driven accounts to achieve accounting concurrency.
Anonymous | TrustRadius Reviewer

Xero

Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
Bernadette Johnsen | TrustRadius Reviewer

Pros

SAP ERP

  • Organizational resource management and integration of different departments with each other as a software automation
  • We have Access to all insights and analytics data from anywhere
  • It doesn't matter how big your organization is, it supports everything from small companies to giant high-tech organizations, and they all have access to data at very high speeds.
  • If you use the web and cloud version, the initial costs will be greatly reduced and even a small start-up small company can enjoy the benefits of SAP ERP.
Ali Kazempour | TrustRadius Reviewer

Xero

  • Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
  • Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
  • Can file VAT returns and is MTD compliant in UK.
  • Customer support has been helpful (at least in my experience).
Mohsin Ejaz | TrustRadius Reviewer

Cons

SAP ERP

  • SAP sometimes gets slow whenever most of the people in the company simultaneously use it
  • Hopefully they would extend background job processing to all tables in SAP since it sometimes goes time out whenever extracting large historical data (ex. 5 years expense data)
Brandon Macapelit, CISA | TrustRadius Reviewer

Xero

  • Overall it is a great platform and quite comprehensive for US based users.
  • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP ERP Editions & Modules

Additional Pricing Details

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$11 per month

Xero Editions & Modules

Edition
Early$111
Growing$321
Established$621
  1. per month
Additional Pricing Details

Likelihood to Renew

SAP ERP

SAP ERP 8.6
Based on 4 answers
The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
Todd Bellamy | TrustRadius Reviewer

Xero

Xero 8.8
Based on 29 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

SAP ERP

SAP ERP 8.8
Based on 9 answers
It is worth my time as far as my concern I just loved the product and it has saved me from many problems that I used to [deal] with earlier overall it has [enhanced] my work efficiency that is why I am happy to give this rating to this product Also I loved the features and worth my working skills.
Mishka Panwar | TrustRadius Reviewer

Xero

Xero 8.9
Based on 80 answers
It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
Carolyn Swora | TrustRadius Reviewer

Reliability and Availability

SAP ERP

SAP ERP 10.0
Based on 2 answers
No answer on this topic is available.

Xero

Xero 9.0
Based on 20 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

SAP ERP

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 16 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Anonymous | TrustRadius Reviewer

Support Rating

SAP ERP

SAP ERP 9.0
Based on 10 answers
Well, I've had several scenarios where it was evident that they simply buy time. At the same time, their Product Support and Implementation teams are most likely not in sync. What's said by a member of implementation may not hold good when you refer the same thing with a member of the support team.
Anonymous | TrustRadius Reviewer

Xero

Xero 7.1
Based on 37 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

In-Person Training

SAP ERP

No score
No answers yet
No answers on this topic

Xero

Xero 9.1
Based on 1 answer
The format was great; someone was there to ask questions or help if you were stuck.
Garreth Collard | TrustRadius Reviewer

Online Training

SAP ERP

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

SAP ERP

SAP ERP 3.0
Based on 2 answers
No answer on this topic is available.

Xero

Xero 9.5
Based on 18 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

SAP ERP

SAP is totally integrated as are many of its greatest competitors, but the level of detail in the integration between modules puts SAP heads and shoulders above all others. Granted, the SAP implementation can be much more difficult to perform, but in the long run, the amount of effort you put in will result in excellent usability. After using Oracle's E-Business Suite for over 20 years, we did a due diligence search that lasted over 18 months before making a decision to go with SAP. This was a result of our Oracle system being made "un-upgradeable" due to a custom module that Oracle Consulting actually built for us. We were stuck in an old version of their database that would not work upon patching to the next version.
John Mota | TrustRadius Reviewer

Xero

Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
Molly Felber | TrustRadius Reviewer

Scalability

SAP ERP

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP ERP

  • SAP has helped in transparency across different business unit and single financial view of the company that previously did not exist.
  • The cost of supporting the solution is slightly higher than the previous ERP and the consulting solutions cost more.
  • Overall SAP has brought in positive ROI and uniform business practices across the organization
Anonymous | TrustRadius Reviewer

Xero

  • Makes bookkeeping easier for clients or for us to do on behalf of clients.
  • Time saving reports for BAS preparation.
  • Picks up on potential issues in General Ledger Exceptions report.
  • Dashboard can show accounts watchlist and current payables/receivables.
  • Matches bills/sales to bank feed transactions and you can select multiple or split payments.
Lauren Boyle | TrustRadius Reviewer

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