What users are saying about
6 Ratings
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Top Rated
498 Ratings
6 Ratings
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Score 8.5 out of 100

SAP SuccessFactors

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Top Rated
498 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Project Management

    7.7

    SAP Jam

    77%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    SAP Jam ranks higher in 7/7 features

    Task Management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Gantt Charts

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Mobile Access

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Search

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Communication

    4.8

    SAP Jam

    48%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    SAP Jam ranks higher in 8/8 features

    Chat

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Notifications

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Discussions

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Surveys

    3.0
    30%
    2 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    5.6

    SAP Jam

    56%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    SAP Jam ranks higher in 8/8 features

    Versioning

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Video files

    3.0
    30%
    2 Ratings
    N/A
    0 Ratings

    Audio files

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Document collaboration

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Access control

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Device sync

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Human Resource Management

    SAP Jam

    Feature Set Not Supported
    N/A
    8.0

    SAP SuccessFactors

    80%
    SAP SuccessFactors ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.1
    81%
    141 Ratings

    Employment history

    N/A
    0 Ratings
    8.0
    80%
    147 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    7.7
    77%
    137 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    7.3
    73%
    136 Ratings

    Organizational charting

    N/A
    0 Ratings
    8.0
    80%
    154 Ratings

    Organization and location management

    N/A
    0 Ratings
    8.1
    81%
    135 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    8.5
    85%
    84 Ratings

    Payroll Management

    SAP Jam

    Feature Set Not Supported
    N/A
    8.1

    SAP SuccessFactors

    81%
    SAP SuccessFactors ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    8.0
    80%
    68 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    7.6
    76%
    58 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    8.1
    81%
    49 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.3
    83%
    53 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.1
    81%
    55 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.0
    80%
    65 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.6
    86%
    46 Ratings

    Leave and Attendance Management

    SAP Jam

    Feature Set Not Supported
    N/A
    7.5

    SAP SuccessFactors

    75%
    SAP SuccessFactors ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    7.6
    76%
    87 Ratings

    Balance details

    N/A
    0 Ratings
    7.3
    73%
    72 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    7.7
    77%
    59 Ratings

    Employee Self Service

    SAP Jam

    Feature Set Not Supported
    N/A
    8.0

    SAP SuccessFactors

    80%
    SAP SuccessFactors ranks higher in 5/5 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    7.7
    77%
    89 Ratings

    Update personal information

    N/A
    0 Ratings
    8.0
    80%
    128 Ratings

    View company policy documentation

    N/A
    0 Ratings
    7.8
    78%
    82 Ratings

    Employee recognition

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    View job history

    N/A
    0 Ratings
    8.2
    82%
    124 Ratings

    Asset Management

    SAP Jam

    Feature Set Not Supported
    N/A
    8.4

    SAP SuccessFactors

    84%
    SAP SuccessFactors ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    HR Reporting

    SAP Jam

    Feature Set Not Supported
    N/A
    7.3

    SAP SuccessFactors

    73%
    SAP SuccessFactors ranks higher in 3/3 features

    Report builder

    N/A
    0 Ratings
    7.2
    72%
    135 Ratings

    Pre-built reports

    N/A
    0 Ratings
    7.2
    72%
    124 Ratings

    Ability to combine HR data with external data

    N/A
    0 Ratings
    7.5
    75%
    104 Ratings

    Onboarding

    SAP Jam

    Feature Set Not Supported
    N/A
    8.3

    SAP SuccessFactors

    83%
    SAP SuccessFactors ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    8.0
    80%
    106 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    8.1
    81%
    97 Ratings

    Performance and Goals

    SAP Jam

    Feature Set Not Supported
    N/A
    8.5

    SAP SuccessFactors

    85%
    SAP SuccessFactors ranks higher in 4/4 features

    Corporate goal setting

    N/A
    0 Ratings
    8.1
    81%
    131 Ratings

    Individual goal setting

    N/A
    0 Ratings
    8.4
    84%
    148 Ratings

    Line-of sight-visibility

    N/A
    0 Ratings
    8.2
    82%
    118 Ratings

    Performance tracking

    N/A
    0 Ratings
    8.2
    82%
    137 Ratings

    Performance Management

    SAP Jam

    Feature Set Not Supported
    N/A
    8.0

    SAP SuccessFactors

    80%
    SAP SuccessFactors ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    7.6
    76%
    155 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    7.9
    79%
    127 Ratings

    Review status tracking

    N/A
    0 Ratings
    7.9
    79%
    144 Ratings

    Review reminders

    N/A
    0 Ratings
    7.9
    79%
    141 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    7.6
    76%
    110 Ratings

    Succession Planning

    SAP Jam

    Feature Set Not Supported
    N/A
    8.2

    SAP SuccessFactors

    82%
    SAP SuccessFactors ranks higher in 4/4 features

    Create succession plans/pools

    N/A
    0 Ratings
    8.0
    80%
    99 Ratings

    Candidate ranking

    N/A
    0 Ratings
    7.9
    79%
    94 Ratings

    Candidate search

    N/A
    0 Ratings
    8.3
    83%
    95 Ratings

    Candidate development

    N/A
    0 Ratings
    8.4
    84%
    86 Ratings

    Recruiting / ATS

    SAP Jam

    Feature Set Not Supported
    N/A
    4.3

    SAP SuccessFactors

    43%
    SAP SuccessFactors ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    7.7
    77%
    110 Ratings

    Company Website Posting

    N/A
    0 Ratings
    8.2
    82%
    107 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    7.9
    79%
    88 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    7.9
    79%
    99 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    8.2
    82%
    104 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    8.3
    83%
    109 Ratings

    Attribute Ratings

    • SAP Jam is rated higher in 1 area: Likelihood to Recommend
    • SAP SuccessFactors is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.0

    SAP Jam

    80%
    2 Ratings
    7.7

    SAP SuccessFactors

    77%
    205 Ratings

    Likelihood to Renew

    4.0

    SAP Jam

    40%
    1 Rating
    8.9

    SAP SuccessFactors

    89%
    19 Ratings

    Usability

    5.0

    SAP Jam

    50%
    1 Rating
    6.9

    SAP SuccessFactors

    69%
    7 Ratings

    Availability

    SAP Jam

    N/A
    0 Ratings
    9.1

    SAP SuccessFactors

    91%
    3 Ratings

    Performance

    SAP Jam

    N/A
    0 Ratings
    8.2

    SAP SuccessFactors

    82%
    3 Ratings

    Support Rating

    2.0

    SAP Jam

    20%
    2 Ratings
    6.5

    SAP SuccessFactors

    65%
    29 Ratings

    Online Training

    SAP Jam

    N/A
    0 Ratings
    7.3

    SAP SuccessFactors

    73%
    2 Ratings

    Implementation Rating

    SAP Jam

    N/A
    0 Ratings
    6.7

    SAP SuccessFactors

    67%
    4 Ratings

    Configurability

    SAP Jam

    N/A
    0 Ratings
    7.3

    SAP SuccessFactors

    73%
    6 Ratings

    Contract Terms and Pricing Model

    SAP Jam

    N/A
    0 Ratings
    9.1

    SAP SuccessFactors

    91%
    1 Rating

    Ease of integration

    SAP Jam

    N/A
    0 Ratings
    6.7

    SAP SuccessFactors

    67%
    228 Ratings

    Product Scalability

    SAP Jam

    N/A
    0 Ratings
    7.6

    SAP SuccessFactors

    76%
    3 Ratings

    Professional Services

    SAP Jam

    N/A
    0 Ratings
    9.1

    SAP SuccessFactors

    91%
    1 Rating

    Vendor post-sale

    SAP Jam

    N/A
    0 Ratings
    8.6

    SAP SuccessFactors

    86%
    4 Ratings

    Vendor pre-sale

    SAP Jam

    N/A
    0 Ratings
    8.2

    SAP SuccessFactors

    82%
    4 Ratings

    Likelihood to Recommend

    SAP

    When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
    Read full review

    SAP

    It is not very well suited for a highly dynamic company. Suppose it's a startup, and your job is to just be everywhere and work as a generalist, and there are people like you in the company; it'll be hard to monitor and track those people in terms of constant updates regarding their roles and performance.
    Read full review

    Pros

    SAP

    • Inventory planning
    • Design data storage
    • Scheduling
    • Production planning
    • Material consumption
    Read full review

    SAP

    • They do a good job of rolling out new features, making sure everyone is aware of what it is, when it will happen, and providing materials.
    • They do a good job at getting their clients together and/or in touch with one another. This is always helpful to see what others have done and how it worked out, especially in the same sector of work.
    Read full review

    Cons

    SAP

    • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
    • Analytics on engagement aren't great.
    Read full review

    SAP

    • Sometimes products are rolled out too fast - resulting in critical missing config options (ONB 2.0 as a great example). These missing configs can be highly dysfunctional until they are resolved - to avoid this, I recommend not using any product that hasn’t been established and fully supported for at least 2 years.
    • Performance and recruitment are still using a legacy XML supported format - which is fine end user functionality wise, but can be complex to support from an admin perspective - certain areas of these modules require partner support if you want to make upgrades or changes.
    • SF does a tremendous job at bell and whistle functionality - I often find most companies are not able to leverage more than 50-75% of the offerings though. There are however core functions or areas for improvement that are significantly less shiny but are much needed in various modules.
    Read full review

    Pricing Details

    SAP Jam

    Starting Price

    Editions & Modules

    SAP Jam editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SAP SuccessFactors

      Starting Price

      $85 per year Up to 100 Employees

      Editions & Modules

      SAP SuccessFactors editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        SAP

        We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
        Read full review

        SAP

        Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
        Read full review

        Usability

        SAP

        It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
        Read full review

        SAP

        For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult. For end user, it is quite easy.
        Read full review

        Reliability and Availability

        SAP

        No answers on this topic

        SAP

        SAP SuccessFactors is absolutely available when we needed, not a lot of downtime.
        Read full review

        Performance

        SAP

        No answers on this topic

        SAP

        It is pretty slow in some cases, and annoying to admins.
        Read full review

        Support Rating

        SAP

        We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
        Read full review

        SAP

        SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
        Read full review

        Online Training

        SAP

        No answers on this topic

        SAP

        People don’t read
        Read full review

        Implementation Rating

        SAP

        No answers on this topic

        SAP

        Some significant problems were hard to resolve and took a lot of time for our IT team, leaving us with no alternative.
        Read full review

        Alternatives Considered

        SAP

        Read full review

        SAP

        I feel SAP SuccessFactors is catching up on the user interface and the flexibility that is available to configure and manage business processes. You can tell that SAP SuccessFactors is making a strong push to bring SAP forward from the very technical look and feel of legacy SAP HR products. There is a much clearer focus on the employee and non-HR users.
        Read full review

        Scalability

        SAP

        No answers on this topic

        SAP

        SAP SuccessFactors is used widely.
        Read full review

        Return on Investment

        SAP

        • Automation in process
        • Ease of communication
        • Lack of change notification
        • Lack of multiple selection search
        Read full review

        SAP

        • SAP SuccessFactors is a highly flexible system that is well-known for being utilized by many industries. It can be a solution to the challenges that the personnel department frequently encounters with the training system for employees.
        • In the SAP SuccessFactors learning platform, we can include business conferences to assist employees in improving their knowledge acquisition. SAP SuccessFactors is well-known for offering a highly customizable training platform.
        Read full review

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