What users are saying about
5 Ratings
50 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Zoho Cliq

Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
Marc Fishman | TrustRadius Reviewer

Feature Rating Comparison

Project Management

SAP Jam
6.5
Zoho Cliq
8.9
Mobile Access
SAP Jam
5.0
Zoho Cliq
9.7
Search
SAP Jam
8.0
Zoho Cliq
9.3
Task Management
SAP Jam
Zoho Cliq
8.3
Scheduling
SAP Jam
Zoho Cliq
8.0
Workflow Automation
SAP Jam
Zoho Cliq
9.0

Communication

SAP Jam
8.0
Zoho Cliq
8.6
Chat
SAP Jam
9.0
Zoho Cliq
9.7
Notifications
SAP Jam
9.0
Zoho Cliq
10.0
Discussions
SAP Jam
10.0
Zoho Cliq
9.7
Surveys
SAP Jam
6.0
Zoho Cliq
7.0
Internal knowledgebase
SAP Jam
6.0
Zoho Cliq
6.5
Integrates with Outlook
SAP Jam
Zoho Cliq
9.0

File Sharing & Management

SAP Jam
8.3
Zoho Cliq
9.4
Versioning
SAP Jam
8.0
Zoho Cliq
Video files
SAP Jam
7.0
Zoho Cliq
9.7
Audio files
SAP Jam
7.0
Zoho Cliq
9.7
Document collaboration
SAP Jam
8.0
Zoho Cliq
Access control
SAP Jam
10.0
Zoho Cliq
9.7
Advanced security features
SAP Jam
10.0
Zoho Cliq
9.0
Integrates with Google Drive
SAP Jam
Zoho Cliq
9.0
Device sync
SAP Jam
Zoho Cliq
9.7

Pros

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Zoho Cliq

  • Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
  • The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
  • It integrates really well with other Zoho apps.
  • Their support is excellent. We got useful, informative responses from them when we had to contact them.
Anonymous | TrustRadius Reviewer

Cons

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Zoho Cliq

  • Not missing functionality as such but would be useful to record audio chats
  • Zoho not as widely adopted than other Chat clients like Hangouts/Skype
Vince McConville | TrustRadius Reviewer

Likelihood to Renew

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Zoho Cliq

Zoho Cliq 10.0
Based on 2 answers
Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
Caroline Blades | TrustRadius Reviewer

Usability

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Zoho Cliq

Zoho Cliq 10.0
Based on 1 answer
Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
Marc Fishman | TrustRadius Reviewer

Support Rating

SAP Jam

SAP Jam 2.0
Based on 2 answers
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Zoho Cliq

Zoho Cliq 10.0
Based on 2 answers
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
Stacey Commings | TrustRadius Reviewer

Alternatives Considered

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Zoho Cliq

Zoho Cliq is a great software and I cannot really think most competitors matches its capabilities. It is affordable and well packed with helpful features. The ease of integration with other applications is what makes it unique.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Zoho Cliq

  • It has made it easier for us to track how our visitors navigate through our web portals.
  • Made it easier for us to maintain contact with visitors by providing them with an instant contact tool.
  • It has increased the number of leads our sales team used to get through our website.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Jam Editions & Modules

Additional Pricing Details

Zoho Cliq

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Cliq Editions & Modules

Edition
Free$0
Unlimited$3/user/month2
  1. none
  2. up to 500 users
Additional Pricing Details
Billed monthly: Up to 500 users = $3 / user / month 501 - 1000 users = $2.5 / user / month 1001 - 5000 users = $2 / user / month 5001 - 10K users = $1.5 / user / month 10K + = Rs. 40 / user / month (or) $1 / user / month

Rating Summary

Likelihood to Recommend

SAP Jam
5.0
Zoho Cliq
9.9

Likelihood to Renew

SAP Jam
4.0
Zoho Cliq
10.0

Usability

SAP Jam
5.0
Zoho Cliq
10.0

Support Rating

SAP Jam
2.0
Zoho Cliq
10.0

Add comparison