Likelihood to Recommend
The easy to use interface and visualization experience for people using SAP SuccessFactors is one of the best in the competition. Many of the day to day operations could be done on the go without logging in into laptops and it works seamlessly. Analytics on data that gets generated can also be used very effectively in the module itself. Further integration with
SAP Analytics Cloud
opens up the possibilities of integrating HR data with other data sources from external world to derive meaningful and timely insights which helps take informed decisions
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We have special locations that work differently and I have recommended this to them. Even for locations set up differently, it still applies. Because everything can be personalized to fit the need of the user. These locations have become so adept at it that they have become admins themselves so they can implement their ideas immediately. I have yet to come across a scenario where this is not appropriate
Read full review Pros Its a SAAS model. The licensing cost of Success Factors is very reasonable compared to the on-premise SAP systems. So any customer who wants to come out of Success Factors can easily do it. This attracts customer to easily go for the new implementation. The web portal of Success Factors applications is very user friendly. It has seamless integration with all the mobile/PDA devises. This gives easy access to the business applications of it. The JAM feature allows easy collaboration internally. Also it has seamless integration with Social networking sites. It can be used by multiple tenants (customers). Best part of using SuccessFactors is its connection to SAP Analytics Cloud (SAP) for detailed visualizations of all modules used using Ember Analytics. Read full review Ease of use - this product is so easy to use! Building courses, curriculum, tracking, etc. Tracking - we FINALLY have a way to track tests and completion of courses! An absolute LIFESAVER. Accessibility - it seamlessly works on all platforms (iPads, computers, cell phones). Read full review Cons Sometimes products are rolled out too fast - resulting in critical missing config options (ONB 2.0 as a great example). These missing configs can be highly dysfunctional until they are resolved - to avoid this, I recommend not using any product that hasn’t been established and fully supported for at least 2 years. Performance and recruitment are still using a legacy XML supported format - which is fine end user functionality wise, but can be complex to support from an admin perspective - certain areas of these modules require partner support if you want to make upgrades or changes. SF does a tremendous job at bell and whistle functionality - I often find most companies are not able to leverage more than 50-75% of the offerings though. There are however core functions or areas for improvement that are significantly less shiny but are much needed in various modules. Read full review User accounts: HotSchedules Train has each user in the system by first and last name which is a great tool but this becomes a problem when you have more than one person in your company with the same first and last name. Maybe they should identify by email instead of name so accounts of users with the same name do not merge together. Copying Course or Test: Throughout the system you see the option to copy a course or a test but then the only place you can "paste" is within that same course or test. If I am creating two different courses or test that are similar it would be easy to use this function if it were designed a little better. Instead to "copy" a quiz you need to add all questions to a pool. In order to "copy" a course you would need to just create a new one from scratch. Read full review Likelihood to Renew
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Read full review Usability
For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult. For end user, it is quite easy.
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The training necessary for the managers and trainers is minimal. The system is very intuitive and HotSchedules customer support is the best support team I have ever dealt with. They are quick to respond and keep you informed through the whole process. As for new hires, you just put them in front of a tablet or computer and they just go. Our trainees have better retention and they much prefer to go through the training on-line then having to read pages of documents.
Read full review Reliability and Availability
SAP SuccessFactors is absolutely available when we needed, not a lot of downtime.
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It is pretty slow in some cases, and annoying to admins.
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SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
Read full review Online Training
People don’t read
Read full review Implementation Rating
Some significant problems were hard to resolve and took a lot of time for our IT team, leaving us with no alternative.
Read full review Alternatives Considered
We believe that all top global providers that complete with SAP, are in the same level in terms of the main functionalities for supporting HR processes. SAP seemed to be more robust on each process, and more consistent when considering best practices applied to their modules. It may be hard to use sometimes, but it certainly has good answers to support a wide variety of scenarios and specific business needs
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We did not use Wisetail, but we went through several weeks of training calls when we were deciding between that LMS and Schoox. We selected Schoox because of the integration with HotSchedules, something we already used, and the ongoing ease it would provide in shifting job codes and new roles within the organization
Read full review Scalability
SAP SuccessFactors is used widely.
Read full review Return on Investment SAP SuccessFactors is a highly flexible system that is well-known for being utilized by many industries. It can be a solution to the challenges that the personnel department frequently encounters with the training system for employees. In the SAP SuccessFactors learning platform, we can include business conferences to assist employees in improving their knowledge acquisition. SAP SuccessFactors is well-known for offering a highly customizable training platform. Read full review It has made it possible for all workers to take part in fruitful and efficient training. Referral and instruction provided by employers and coworkers. Every member of the team and trainer can access it at any given moment in time. Suitable for all training tests once again. Read full review ScreenShots SAP SuccessFactors Screenshots