Likelihood to Recommend SAP Success Factors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. Success Factors is contributing to maintain the data quality and automated workflows. SF had almost automated every single HR process which has removed the manual intervention altogether. It's time consuming to implement so if you're loooking for a quick fix or quick results it may not be for you.
Read full review I like the idea of RedCarpet. If it was fully functional for us, I really think it would be a great tool to use. However, the lack of response and the response time itself in tech support is definitely a downfall for our company
Read full review Pros Streamlined access to HR data which can be used for deriving insights using SAP Analytics Cloud End to end and seamless integration with SAP eco system and integration with other Microsoft solutions Great learning experience for employees on SAP SuccessFactors platform Read full review Employee Task Management: Red Carpet provides a customized welcome portal and system for task management, based upon each employee's location, role, department, etc. It allows the organization to build chronological tasks to complete on the front end, which seamlessly flows through as each are completed. Streamlined Process: During the development process, it causes the employer to re-think its current onboarding process, forms, reason and timing for completing tasks, etc. This results in not only creation of electronic forms, but also an improved overall process. Monitors workflow: Through visible tasks/colors on the back end, as well as reporting features, HR administrators and Managers/Supervisors can easily see where each employee is in their new hire process. Quickly view what tasks remain incomplete, as well as if an individual/team is causing a delay in the process. Read full review Cons The whole software is not user friendly from and admin side. A lot of our problems have stemmed from our implementation partner not having the knowledge and experience we needed. Updates to the system have been made and it’s affected too many entities in our learning module. Settings to previous uploads needed to be changed, the previous settings applied did not work the same, etc. constant updates are needed. Read full review They have made major improvements to the user interface while we have been a customer but still have some work to do in this space. On the employee onboarding portal; some of the functionality could be more robust (ie: Broader Font Library; more customizable skin). Read full review Likelihood to Renew We have put a vast amount of time and effort into our installation- and there is more work to be done, but the system has a lot of benefits that we plan to maximize and optimize in order to generate the greatest value for everyone involved
Read full review Usability SSFF is very user friendly and intuitive even for a non tech employee. Also, there´s a complete database and community where we can find solution to common and uncommon issues
Read full review It takes a lot of training and reading up on the processes in order to use it, but once you've had a lot of trial and error, you figure out the system quickly. Once you put together a user guide specific for your company's use of the product, it's easier for new employees to use RedCarpet and understand the different functions within it.
Read full review Reliability and Availability Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
Read full review Performance The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
Read full review Support Rating SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
Read full review Support is adequate. They are about the same, and the expected turn around time is acceptable in the industry standard. We have no complaints with customer support. The tracking system is good and allows for updates to issues, so there are generally no questions where the case may sit with engineering or application support.
Read full review In-Person Training The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
Read full review Online Training We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
Read full review Implementation Rating As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
Read full review SilkRoad's training/demo video was viewed well prior to beginning implementation. HR Team did not remember details and the video was not sufficient enough to understand all of the features within the system in order to communicate needs to the vendor/implementation expert. Implementation should have been walked through, step by step, by the vendor and each section of their required spreadsheet and the development of the portal should have been explained in depth.
Read full review Alternatives Considered SAP SuccessFactors is a great solution and have all the features and functionality for managing HR operations. The interface is easy to navigate and the UI is so friendly for a beginner. Plus there are best resources available on internet on SAP SuccessFactors to learn. We also received it at an affordable cost.
Read full review We have previewed several onboarding platforms, but none has come close to the quality and flexibility of
SilkRoad Onboarding (RedCarpet). Prehire task management allows each department to do what they do best to prepare for the new hire's first day. Keys, computer access, and office spaces are prepared in advance, so each new hire feels valued.
Read full review Contract Terms and Pricing Model I dont be part in te contract
Read full review Scalability The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
Read full review Professional Services We did use this service to do analysis of the solution being implemented. It was a good check point during the project to see if everything is going as planned.
Read full review Return on Investment The recruitment process has become streamlined. It now takes days and not weeks to process one round in order to fill open positions By performing better Performance management, successfactor contributes to increased employee productivity Employee retention rates have gone up with less %of employees leaving tbe org Impact of training programs is tremendous. Read full review Positive impact to ROI, we don't have hard numbers for overall but just in time spent on chasing paperwork I would say we save a minimum of 20 minutes per new hire and we hire 600+ people/year. We save an unknown amount on properly completed I9 forms since the system doesn't let you make errors that were always common on paper forms. Read full review ScreenShots SAP SuccessFactors Screenshots