What users are saying about
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33 Ratings
229 Ratings
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Score 7.2 out of 100

UKG Dimensions

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33 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

SAP SuccessFactors

Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.
Anonymous | TrustRadius Reviewer

UKG Dimensions

UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.
Ron Bowden | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

SAP SuccessFactors
7.8
UKG Dimensions
Employee demographic data
SAP SuccessFactors
7.7
UKG Dimensions
Employment history
SAP SuccessFactors
8.3
UKG Dimensions
Job profiles and administration
SAP SuccessFactors
6.8
UKG Dimensions
Workflow for transfers, promotions, pay raises, etc.
SAP SuccessFactors
6.7
UKG Dimensions
Organizational charting
SAP SuccessFactors
7.7
UKG Dimensions
Organization and location management
SAP SuccessFactors
7.9
UKG Dimensions
Compliance data (COBRA, OSHA, etc.)
SAP SuccessFactors
9.3
UKG Dimensions

Payroll Management

SAP SuccessFactors
8.8
UKG Dimensions
Pay calculation
SAP SuccessFactors
9.1
UKG Dimensions
Support for external payroll vendors
SAP SuccessFactors
8.8
UKG Dimensions
Off-cycle/On-Demand payment
SAP SuccessFactors
10.0
UKG Dimensions
Benefit plan administration
SAP SuccessFactors
8.9
UKG Dimensions
Direct deposit files
SAP SuccessFactors
9.0
UKG Dimensions
Salary revision and increment management
SAP SuccessFactors
7.3
UKG Dimensions
Reimbursement management
SAP SuccessFactors
8.5
UKG Dimensions

Leave and Attendance Management

SAP SuccessFactors
7.9
UKG Dimensions
Approval workflow
SAP SuccessFactors
7.9
UKG Dimensions
Balance details
SAP SuccessFactors
7.9
UKG Dimensions
Annual carry-forward and encashment
SAP SuccessFactors
7.8
UKG Dimensions

Employee Self Service

SAP SuccessFactors
7.9
UKG Dimensions
View and generate pay and benefit information
SAP SuccessFactors
6.8
UKG Dimensions
Update personal information
SAP SuccessFactors
8.1
UKG Dimensions
View company policy documentation
SAP SuccessFactors
8.1
UKG Dimensions
Employee recognition
SAP SuccessFactors
8.4
UKG Dimensions
View job history
SAP SuccessFactors
8.2
UKG Dimensions

Asset Management

SAP SuccessFactors
7.6
UKG Dimensions
Tracking of all physical assets
SAP SuccessFactors
7.6
UKG Dimensions

HR Reporting

SAP SuccessFactors
7.1
UKG Dimensions
Report builder
SAP SuccessFactors
7.1
UKG Dimensions
Pre-built reports
SAP SuccessFactors
7.0
UKG Dimensions
Ability to combine HR data with external data
SAP SuccessFactors
7.2
UKG Dimensions

Onboarding

SAP SuccessFactors
8.3
UKG Dimensions
New hire portal
SAP SuccessFactors
8.2
UKG Dimensions
Manager tracking tools
SAP SuccessFactors
8.0
UKG Dimensions

Performance and Goals

SAP SuccessFactors
8.3
UKG Dimensions
Corporate goal setting
SAP SuccessFactors
8.2
UKG Dimensions
Individual goal setting
SAP SuccessFactors
8.1
UKG Dimensions
Line-of sight-visibility
SAP SuccessFactors
7.5
UKG Dimensions
Performance tracking
SAP SuccessFactors
8.0
UKG Dimensions

Performance Management

SAP SuccessFactors
8.0
UKG Dimensions
Performance plans
SAP SuccessFactors
7.9
UKG Dimensions
Performance improvement plans
SAP SuccessFactors
7.3
UKG Dimensions
Review status tracking
SAP SuccessFactors
8.1
UKG Dimensions
Review reminders
SAP SuccessFactors
8.0
UKG Dimensions
Multiple review frequency
SAP SuccessFactors
7.6
UKG Dimensions

Succession Planning

SAP SuccessFactors
9.3
UKG Dimensions
Create succession plans/pools
SAP SuccessFactors
9.4
UKG Dimensions
Candidate ranking
SAP SuccessFactors
9.2
UKG Dimensions
Candidate search
SAP SuccessFactors
9.4
UKG Dimensions
Candidate development
SAP SuccessFactors
9.3
UKG Dimensions

Recruiting / ATS

SAP SuccessFactors
4.4
UKG Dimensions
Job Requisition Management
SAP SuccessFactors
8.3
UKG Dimensions
Company Website Posting
SAP SuccessFactors
8.5
UKG Dimensions
Publish to Social Media
SAP SuccessFactors
7.5
UKG Dimensions
Job Search Site Posting
SAP SuccessFactors
8.3
UKG Dimensions
Duplicate Candidate Prevention
SAP SuccessFactors
8.2
UKG Dimensions
Applicant Tracking
SAP SuccessFactors
8.4
UKG Dimensions
Notifications and Alerts
SAP SuccessFactors
8.4
UKG Dimensions

Pros

SAP SuccessFactors

  • The Recruiting module is one of the best tools on SuccessFactors. This has so many capabilities and has truly helped managing all the positions and candidates that have applied to our requisitions.
  • The Learning module is a great asset to provide and push out required training for all employees. Tracking and reporting is seamless and easy to execute. Easy to manage, update and provide to all or a few employees.
  • Performance and Goals module is a great way to track and maintain professional and personal goals. This process is easy to track, update when needed, and beneficial for manager and direct reports. Powerful and accurate goal management for all levels.
  • Reporting module is easy to create own customized reports as needed that may not be standard out of the box. Ability to share those reports across groups/employees is extremely beneficial.
  • The org chart functiality is really impressive. You can make edits/changes within the org chart that have real time effects. The ease to view divisions and company org charts is so simple. One of the best features of any HRIS I have ever experienced.
Adam Kasten, PHR | TrustRadius Reviewer

UKG Dimensions

  • rule analysis- the rule analysis in this product is much cleaner and easy to follow compared to WFC
  • The level of granularity on FAPs is very helpful for configuring access compared to other platforms
  • UI is very easy to follow and intuitive
Alexandria Pablos | TrustRadius Reviewer

Cons

SAP SuccessFactors

  • There is a high level of disparity between some of the products. Many were purchased later on and "bolted" to the existing software. Unfortunately, there are always parts of this purchased software that do not mesh well with the existing system. They sometimes require separate log ins, additional uploads/permission/management, and sometimes separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between the modules.
  • The system lags in several key areas. The latest software update (v12) adds a far more robust homepage, however, it slows the initial site load considerably. Navigation between the modules is also very slow.
  • Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update improves on this issue but is only available for some modules.
  • Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.
Anonymous | TrustRadius Reviewer

UKG Dimensions

  • Integrations need to be more accessible to the administration and more flexible in change adoption.
  • Performance Reviews need to be flexible on the cycles. We don't offer PR all on one focal date. We review employees on their anniversary dates.
  • Attendance Tracking needs to deliver more real-time notifications and correct itself real-time when exceptions or incidents are fixed.
Ana Davalos | TrustRadius Reviewer

Likelihood to Renew

SAP SuccessFactors

SAP SuccessFactors 2.7
Based on 13 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Anonymous | TrustRadius Reviewer

UKG Dimensions

No score
No answers yet
No answers on this topic

Usability

SAP SuccessFactors

SAP SuccessFactors 2.7
Based on 3 answers
For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult.For end user, it is quite easy.
Anonymous | TrustRadius Reviewer

UKG Dimensions

No score
No answers yet
No answers on this topic

Support Rating

SAP SuccessFactors

SAP SuccessFactors 6.1
Based on 21 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
Anonymous | TrustRadius Reviewer

UKG Dimensions

UKG Dimensions 7.0
Based on 2 answers
  • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
  • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
  • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
Lavanya Reddy | TrustRadius Reviewer

Implementation Rating

SAP SuccessFactors

SAP SuccessFactors 3.6
Based on 1 answer
We had to delay go live of EC due to bad councelling of our implementation partner.
Anonymous | TrustRadius Reviewer

UKG Dimensions

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP SuccessFactors

Current environment includes ADP WorkforceNow and it had limitations on workflows and performance. Workday was reviewed but found to be cost prohibitive at the time. SF provided a good balance of needs we were looking for with core modules we needed to develop.
Tony Deblauwe | TrustRadius Reviewer

UKG Dimensions

UKG Dimensions provides an enterprise-wide integrated suite for timekeeping, staff scheduling, and clocks. We were an existing Workforce Central customer for timekeeping only and were interested in providing holistic experience between staff scheduling and timekeeping. In addition, [UKG] Dimensions established a great foundation for transitioning our organization from departmental focused scheduling solutions to enterprise.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP SuccessFactors

  • SF is not cheap. I wouldn't recommend it as a solution for a small business. And while it is constantly being developed, in my humble opinion it is not yet a mature enough player to provide a large business the flexibility and support that it needs. It is a good tool for mid-size businesses.
  • The amount of support that is needed from SF in order to use the system to its fullest potential can really only be gained with a dedicated support representative (very costly) and most changes that need to be made are additional charges and are outsourced to other preferred consultant groups that work regularly with SF. These are costly and can quickly add up based on the level of customization and changes that need to be made each year.
  • I'm in Human Resources so I hear all the moaning and complaining from managers and employees regarding performance management and compensation planning. I've been in several companies and used several other tools to administer comp and performance manaement. I will say that the base compensation, goal planning, and performance management modules in SF are efficient and easy to use and administer. Like any system, you just need to get through the initial implementation phase to reap the full rewards.
Jennifer Murillo | TrustRadius Reviewer

UKG Dimensions

  • There was a ton of brainpower, sweat, and tears put into building out our system. It would have been helpful to have access to Knowledge Map Live to take classes for a few months before starting with our implementation team. We redid a ton of work after the rollout to work better for our organization.
  • Saved a ton of time and managing employees with restricted punches, and timekeeping functionality while it compares schedules.
  • Great reporting capability thorough out the system. Great report customization.
  • Helpful people when a case is opened with a pretty quick response time.
Samantha Jedlow | TrustRadius Reviewer

Screenshots

Pricing Details

SAP SuccessFactors

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Dimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

SAP SuccessFactors
6.3
UKG Dimensions
8.1

Likelihood to Renew

SAP SuccessFactors
2.7
UKG Dimensions

Usability

SAP SuccessFactors
2.7
UKG Dimensions

Support Rating

SAP SuccessFactors
6.1
UKG Dimensions
7.0

Online Training

SAP SuccessFactors
8.0
UKG Dimensions

Implementation Rating

SAP SuccessFactors
3.6
UKG Dimensions

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