What users are saying about

Adobe Analytics

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Top Rated
420 Ratings
47 Ratings
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Score 8.4 out of 101

Adobe Analytics

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Top Rated
420 Ratings
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Score 7.6 out of 101

Add comparison

Likelihood to Recommend

SAS Business Intelligence

Implementing SAS BI will work best when you either have strong IT support or someone on your team with IT experience. We naively went into this adventure with a group of researchers who could not fully articulate what a virtual server was. That was a mistake. SAS BI is typically installed in a multi-tier, multi-server environment. Getting the server configuration and server sizing correct from the outset is critical and the SAS organization can only help so much without inside knowledge of the needs of your organization. SAS BI is also well-suited for organizations which do not have an existing reporting solution. Previously, our organization had no way to get data into the hands of our users outside of ad-hoc requests delivered as Excel tables or graphs. This was a great way to get up and running quickly delivering interactive reports that are accessible from anywhere and updated daily.
Nicole Jagusztyn profile photo

Adobe Analytics

Adobe Analytics is well-suited for quick analysis of our website/mobile app especially at a summarized level. Where we start using other tools is when we have to get really granular, such as at a single customer level, though this is partly a product of how our pages are tagged.
Albert Ihm profile photo

Feature Rating Comparison

BI Standard Reporting

SAS Business Intelligence
7.3
Adobe Analytics
Pixel Perfect reports
SAS Business Intelligence
7.7
Adobe Analytics
Customizable dashboards
SAS Business Intelligence
7.6
Adobe Analytics
Report Formatting Templates
SAS Business Intelligence
6.6
Adobe Analytics

Ad-hoc Reporting

SAS Business Intelligence
7.3
Adobe Analytics
Drill-down analysis
SAS Business Intelligence
7.5
Adobe Analytics
Formatting capabilities
SAS Business Intelligence
7.5
Adobe Analytics
Integration with R or other statistical packages
SAS Business Intelligence
6.0
Adobe Analytics
Report sharing and collaboration
SAS Business Intelligence
8.3
Adobe Analytics

Report Output and Scheduling

SAS Business Intelligence
8.6
Adobe Analytics
Publish to Web
SAS Business Intelligence
8.0
Adobe Analytics
Publish to PDF
SAS Business Intelligence
9.0
Adobe Analytics
Report Versioning
SAS Business Intelligence
8.7
Adobe Analytics
Report Delivery Scheduling
SAS Business Intelligence
8.7
Adobe Analytics
Delivery to Remote Servers
SAS Business Intelligence
8.5
Adobe Analytics

Data Discovery and Visualization

SAS Business Intelligence
8.1
Adobe Analytics
Pre-built visualization formats (heatmaps, scatter plots etc.)
SAS Business Intelligence
7.5
Adobe Analytics
Location Analytics / Geographic Visualization
SAS Business Intelligence
7.7
Adobe Analytics
Predictive Analytics
SAS Business Intelligence
9.0
Adobe Analytics

Access Control and Security

SAS Business Intelligence
8.8
Adobe Analytics
Multi-User Support (named login)
SAS Business Intelligence
8.5
Adobe Analytics
Role-Based Security Model
SAS Business Intelligence
8.6
Adobe Analytics
Multiple Access Permission Levels (Create, Read, Delete)
SAS Business Intelligence
8.9
Adobe Analytics
Single Sign-On (SSO)
SAS Business Intelligence
9.1
Adobe Analytics

Mobile Capabilities

SAS Business Intelligence
6.9
Adobe Analytics
Responsive Design for Web Access
SAS Business Intelligence
8.0
Adobe Analytics
Dedicated iOS Application
SAS Business Intelligence
6.3
Adobe Analytics
Dedicated Android Application
SAS Business Intelligence
6.3
Adobe Analytics
Dashboard / Report / Visualization Interactivity on Mobile
SAS Business Intelligence
7.0
Adobe Analytics

Application Program Interfaces (APIs) / Embedding

SAS Business Intelligence
7.4
Adobe Analytics
REST API
SAS Business Intelligence
8.0
Adobe Analytics
Javascript API
SAS Business Intelligence
7.3
Adobe Analytics
iFrames
SAS Business Intelligence
6.3
Adobe Analytics
Java API
SAS Business Intelligence
7.0
Adobe Analytics
Themeable User Interface (UI)
SAS Business Intelligence
10.0
Adobe Analytics
Customizable Platform (Open Source)
SAS Business Intelligence
6.0
Adobe Analytics

Pros

  • Collect and combine data from multiple sources. For example, data from the college database, the National Student Clearinghouse and our student services tracking software can combine to feed one report.
  • Condense millions of rows of data into a single, easy to use report. For example, we can produce a cube that is collapsed at a high level, and users can drill down to their area of interest in seconds.
  • Create interactive reports. It was important that our reports contained the ability for users to play with the data. They had to be able to filter large datasets, drag and drop comparison groups into graphs, and drill down to student-level data. SAS BI provided all of this and more.
Nicole Jagusztyn profile photo
  • Next Page Flow reports provide a quick and easy way to see what path customers are taking on the website.
  • The flexibility that creating segments gives the user for analysis purposes is great. A lot of insights can be generated when different segments are compared.
  • The web interface allows for users to quickly pick up on how to use Adobe Analytics, which is a huge advantage over just pointing people to where the raw data can be found since middle management and executives shouldn't be spending time coding and trying to get the data into a visually useful format.
Albert Ihm profile photo

Cons

  • There will be a steep learning curve for individuals transitioning from BASE SAS to SAS BI. Our department was filled with experienced SAS programmers, but that did little to prepare us for the challenges of SAS BI. Training will be a must.
  • It is possible, but extremely difficult to customize the web-based portions of SAS BI, like the Information Delivery Portal or Web Report Studio. Having an out-of-the box solution is great to get up and coming quickly, but customizing the look and feel for the web-based users will require some previous web design skills.
  • In order to fully appreciate the features of SAS BI, you absolutely need someone on your team with a background in platform administration, security, web design or some other basic IT skills. Alternatively, you may just need strong support from your IT department. Simply having a group of individuals experienced in BASE SAS will not cut it.
Nicole Jagusztyn profile photo
  • Sometimes, the default number of variables is not enough
  • With AA v15, some of the organization within the dropdowns has become less clear
  • Dashboards in the tool aren't always unique to the user and persist across profiles (could use more customization for this)
Adam Waddington profile photo

Likelihood to Renew

SAS Business Intelligence9.3
Based on 3 answers
SAS really is the cutting edge in Business Intelligence. That is all they do! They are constantly coming out with new products, product upgrades, and their tech support is second to none. In addition, their support of Education has made our ability to acquire their product possible.
Nicole Jagusztyn profile photo
Adobe Analytics9.8
Based on 29 answers
While there are other tools out there, customers who truly take advantage of Adobe SiteCatalyst's capabilities are likely to renew. Those only using a portion of its functionality may consider switching to Google Analytics, which has a simpler interface and often a cheaper cost.
No photo available

Usability

No score
No answers yet
No answers on this topic
Adobe Analytics6.8
Based on 9 answers
The tool can be costly and very difficult to implement with internal resources. A third party vendor is usually required to help with the implementation and integration to other tools. Collecting and passing data from a CMS to Adobe Analytics can be difficult. Without a strategy in place prior to tool implementation, costs could increase due to the need for re-implementation
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Adobe Analytics9.0
Based on 5 answers
I have never experienced downtime with this product
Nicholas Dragon profile photo

Performance

No score
No answers yet
No answers on this topic
Adobe Analytics8.5
Based on 4 answers
I have never experienced any sort of problem with this products speed or throughput
Nicholas Dragon profile photo

Support

SAS Business Intelligence10.0
Based on 1 answer
When you call tech support, you are immediately routed to a person who can answer your question. Often they can answer on the spot. However, if they cannot, you are given a track number and then followed up with. There have been times when I have had multiple track numbers open and they will actually TRACK YOU DOWN to ensure that your problem has been resolved. Issues do not fall into black holes with SAS. They are also willing to do a WebEx with you to diagnose the problem by seeing your environment, which is always helpful.
Nicole Jagusztyn profile photo
Adobe Analytics5.7
Based on 9 answers
I have had many clients that are not thrilled with some aspects of the support. I think the actual day-to-day technical support (ClientCare) is great, but I have heard (and experienced) complaints about the the longer-term services (initial implementation, account management).
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Adobe Analytics3.6
Based on 3 answers
Myself and others have found the in-person training ok, but not outstanding. Trainers are good at explaining how to use the product features, but sometimes lack "real-world" experience on how to use the product as they are people who have often not previously been web analysts. There is also a shortcoming in company-provided training on advanced uses of the product. The implementation training is very good.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Adobe Analytics8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Adobe Analytics8.0
Based on 7 answers
The success of implementations depend primarily on the solution design, and also on the ability to work with developers to get the solution implemented correctly. This is not an aspect of the product per se.
No photo available

Alternatives Considered

SAS Business Intelligence is not the cream of the crop for business intelligence applications, but it is not far behind. The software is generally easier to apply than most other business intelligence software. Additionally, SAS Business Intelligence runs smoothly in the background when making real-time updates. With that said, the software is not as efficient of many of the other business intelligence software applications that have been on the market for longer than this one.
Thomas Young profile photo
The best way to describe Adobe Analytics is that it's the enterprise-level of analytics platforms, in every sense of the word. From the sales process, through to the cost to purchase and implement, the need for ongoing training, and the fact that it really takes an Analytics team to maintain, this is the platform that is appropriate in contexts where resource constraints are not a consideration when selecting, onboarding, and maintaining a given platform.
No photo available

Return on Investment

  • Positive Impact: better customer service. We have been able to deliver reports that will help multiple employees and implement any feedback they have on those reports quickly.
  • Positive Impact: increased inter-departmental discussions. We have long had a problem working in silos. Now we are pulling data from multiple departments into one report, and it becomes easy to see how what one department is doing in affecting another. We had a meeting to discuss a preliminary report on course scheduling efficiency. It included data from our Facilities folks and our academic Deans. Once we put the numbers up on the screen, there spawned a helpful discussion about how what one department can do to help another.
  • Positive Impact: organizational transparency. For the first time, our users are exposed to a wealth of data about themselves and other areas of the college. It is starting to make some question the way we do business, and if there is a better way.
Nicole Jagusztyn profile photo
  • Positive - Since implementation we've received more business
  • Positive - You can literally track your ROI using Adobe Analytics.
  • Negative - The first payment is a little hard to swallow, but you'll make that investment back.
No photo available

Pricing Details

SAS Business Intelligence

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details