What users are saying about

Adobe Analytics

Top Rated
400 Ratings

SAS Business Intelligence

45 Ratings
Score 8.4 out of 101

Adobe Analytics

Top Rated
400 Ratings
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

SAS Business Intelligence

Substantial discounts to plenty of industries, ample of users to support the ever growing community and industry specific solutions that work; all make it extremely appropriate for us.
No photo available

Adobe Analytics

Adobe Analytics is great for customizing once you get used to the bogged down UI and the unhelpful location of items. we've used it to mimic paywall systems of costly companies. We have base reports set up to manage our paywalls set up in Adobe and they work great. But getting at the minute data is where the issue comes in and the add-ons are needed.
Nathan Collins profile photo

Feature Rating Comparison

BI Standard Reporting

SAS Business Intelligence
7.5
Adobe Analytics
Pixel Perfect reports
SAS Business Intelligence
8.0
Adobe Analytics
Customizable dashboards
SAS Business Intelligence
7.8
Adobe Analytics
Report Formatting Templates
SAS Business Intelligence
6.8
Adobe Analytics

Ad-hoc Reporting

SAS Business Intelligence
7.4
Adobe Analytics
Drill-down analysis
SAS Business Intelligence
8.5
Adobe Analytics
Formatting capabilities
SAS Business Intelligence
7.6
Adobe Analytics
Integration with R or other statistical packages
SAS Business Intelligence
5.9
Adobe Analytics
Report sharing and collaboration
SAS Business Intelligence
7.7
Adobe Analytics

Report Output and Scheduling

SAS Business Intelligence
8.2
Adobe Analytics
Publish to Web
SAS Business Intelligence
8.0
Adobe Analytics
Publish to PDF
SAS Business Intelligence
8.6
Adobe Analytics
Report Versioning
SAS Business Intelligence
8.1
Adobe Analytics
Report Delivery Scheduling
SAS Business Intelligence
8.2
Adobe Analytics
Delivery to Remote Servers
SAS Business Intelligence
7.9
Adobe Analytics

Data Discovery and Visualization

SAS Business Intelligence
7.8
Adobe Analytics
Pre-built visualization formats (heatmaps, scatter plots etc.)
SAS Business Intelligence
8.0
Adobe Analytics
Location Analytics / Geographic Visualization
SAS Business Intelligence
6.9
Adobe Analytics
Predictive Analytics
SAS Business Intelligence
8.4
Adobe Analytics

Access Control and Security

SAS Business Intelligence
8.3
Adobe Analytics
Multi-User Support (named login)
SAS Business Intelligence
7.9
Adobe Analytics
Role-Based Security Model
SAS Business Intelligence
8.0
Adobe Analytics
Multiple Access Permission Levels (Create, Read, Delete)
SAS Business Intelligence
8.5
Adobe Analytics
Single Sign-On (SSO)
SAS Business Intelligence
8.8
Adobe Analytics

Mobile Capabilities

SAS Business Intelligence
7.5
Adobe Analytics
Responsive Design for Web Access
SAS Business Intelligence
8.5
Adobe Analytics
Dedicated iOS Application
SAS Business Intelligence
7.0
Adobe Analytics
Dedicated Android Application
SAS Business Intelligence
7.0
Adobe Analytics
Dashboard / Report / Visualization Interactivity on Mobile
SAS Business Intelligence
7.5
Adobe Analytics

Application Program Interfaces (APIs) / Embedding

SAS Business Intelligence
7.5
Adobe Analytics
REST API
SAS Business Intelligence
8.0
Adobe Analytics
Javascript API
SAS Business Intelligence
8.0
Adobe Analytics
iFrames
SAS Business Intelligence
6.5
Adobe Analytics
Java API
SAS Business Intelligence
6.5
Adobe Analytics
Themeable User Interface (UI)
SAS Business Intelligence
10.0
Adobe Analytics
Customizable Platform (Open Source)
SAS Business Intelligence
6.0
Adobe Analytics

Pros

  • Robust software
  • Amazing Microsoft Office Integration
  • Always increasing number of features
No photo available
  • Once you learn how Adobe Analytics looks and is implemented on the page, it's fairly easy to spot issues with it that can be fixed. This is a strength in that it doesn't take a largely technical person to call out any issues during implementation.
  • Adobe Analytics is good with adding tracking to the page and providing strong and accurate analytics data for analysis.
  • There are numerous online tools to help with checking Adobe Analytics data for verification on a site. Firefox plugins such as Firebug, Omnibug, as well as any proxy debugger such as Fiddler and many others can be used.
Chris McCue profile photo

Cons

  • Software setup and administration can be cumbersome if you do not have the right people to tune the product to operate efficiently
  • Data Integration product can be difficult for those who do not already have some data processing experience.
  • Difficult to get some departments to buy in to using the product as they are siloed into another product.
Erik Larsen profile photo
  • It can take some time for someone to get comfortable with knowing what to look for when validating proper Adobe Analytics tags. I'm not sure if this is something that can be improved upon, it's just something that I have noticed can take some time when somebody is first learning how to check the tags.
  • Issues I find with implementation appear to be due to improperly inputting variables inside greater than and less than signs (<>). This may be more on the implementation side of things, but perhaps there is something that Adobe Analytics can do with alerting a developer that a variable is not receiving any values.
  • One big limitation with Adobe Analytics for me has been not being able to sort between different iPhone devices and iOS operating system versions. This is data that I always look for to see which users are accessing a site, but unfortunately Adobe Analytics doesn't appear to be able to filter this.
Chris McCue profile photo

Likelihood to Renew

SAS Business Intelligence9.3
Based on 3 answers
There is no other product that can match SAS. There are some products that can compare to ETL but lack the analytics that SAS has. Others can perform a limited set of analytical procedures but lack the data processing that comes with SAS. Using thin client allows users to access data whenever they have an internet connection.
Erik Larsen profile photo
Adobe Analytics9.8
Based on 29 answers
  • New pricing models are very expensive compared to old pricing model, even though it includes several additional tools, most of which seem to be beneficial
  • Horrible support experience despite working with escalation teams to try and resolve
  • Several bugs in recent releases which remain unresolved for many months at a time
Ahmad Rahman profile photo

Usability

No score
No answers yet
No answers on this topic
Adobe Analytics6.8
Based on 9 answers
The user interface and business facing side is incredibly powerful and useful, the back end can be a pain point for many.
Jonathon Frampton profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Adobe Analytics9.0
Based on 5 answers
Adobe SiteCatalyst has a good up-time track record, but there are cases in which the interface reports a "Network Acceleration" issue, which can be frustrating. There are also times when data can be "latent" for customers, but most of these cases are due to spikes in traffic or temporary server issues.
No photo available

Performance

No score
No answers yet
No answers on this topic
Adobe Analytics8.5
Based on 4 answers
For the most part, Adobe SiteCatalyst reports work ok, but there are cases in which reports take a long time to return. These cases are usually when too much data has been stored in Conversion Variables (eVars).
No photo available

Support

SAS Business Intelligence10.0
Based on 1 answer
When you call tech support, you are immediately routed to a person who can answer your question. Often they can answer on the spot. However, if they cannot, you are given a track number and then followed up with. There have been times when I have had multiple track numbers open and they will actually TRACK YOU DOWN to ensure that your problem has been resolved. Issues do not fall into black holes with SAS. They are also willing to do a WebEx with you to diagnose the problem by seeing your environment, which is always helpful.
Nicole Jagusztyn profile photo
Adobe Analytics5.7
Based on 9 answers
I have had many clients that are not thrilled with some aspects of the support. I think the actual day-to-day technical support (ClientCare) is great, but I have heard (and experienced) complaints about the the longer-term services (initial implementation, account management).
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Adobe Analytics3.6
Based on 3 answers
Myself and others have found the in-person training ok, but not outstanding. Trainers are good at explaining how to use the product features, but sometimes lack "real-world" experience on how to use the product as they are people who have often not previously been web analysts. There is also a shortcoming in company-provided training on advanced uses of the product. The implementation training is very good.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Adobe Analytics8.0
Based on 4 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Adobe Analytics8.0
Based on 7 answers
I have found that initial SiteCatalyst implementations are too basic to be useful. Adobe professional services is usually tasked with the initial implementation using their "Fusion" methodology. This is good for vertical-based basics, but I find that many clients fail to go beyond this. This has the negative effect of selling SiteCatalyst short within the organization, since first impressions can be long-lasting.
No photo available

Breadth of Deployment

about 100 users, about 10 departments
Alex Rubin profile photo
No answers on this topic

Alternatives Considered

Tapan Jain profile photo
We also use Google Analytics. I still use Google Analytics for evaluating Google Adwords, but use Adobe Analytics for most of my day to day analysis. We chose Adobe analytics because we were using some other Adobe products that this ties into nicely. We also wanted better ways to segment our traffic between our B2B and B2C and this gave us the flexibility we needed
Elizabeth Gross profile photo

Collaboration and Sharing

SAS Business Intelligence9.0
Based on 5 answers
Our Business Intelligence implementation is seamlessly integrated with our active directory structure and single sign-on. This allows simplified control for reporting and access across the entire world-wide organization.
Ken Sparks profile photo
No score
No answers yet
No answers on this topic

Data Integration

SAS Business Intelligence9.0
Based on 5 answers
The data source connectivity is decent as it connects with most of the other data management platforms allowing the reports and dashboards to be updated in real time. It also performs well when merging data from more than one source. One thing which I found missing is the support for all open source software like Python ,Apache Spark and Asterix.
Tapan Jain profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Positive Impact: better customer service. We have been able to deliver reports that will help multiple employees and implement any feedback they have on those reports quickly.
  • Positive Impact: increased inter-departmental discussions. We have long had a problem working in silos. Now we are pulling data from multiple departments into one report, and it becomes easy to see how what one department is doing in affecting another. We had a meeting to discuss a preliminary report on course scheduling efficiency. It included data from our Facilities folks and our academic Deans. Once we put the numbers up on the screen, there spawned a helpful discussion about how what one department can do to help another.
  • Positive Impact: organizational transparency. For the first time, our users are exposed to a wealth of data about themselves and other areas of the college. It is starting to make some question the way we do business, and if there is a better way.
Nicole Jagusztyn profile photo
  • Has helped us ID what users are the most interested in on the site.
  • Has helped us correctly categorize our marketing channels and optimize them.
Katy Norris profile photo

Pricing Details

SAS Business Intelligence

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details