Satmetrix (discontinued) vs. Zendesk Suite
Satmetrix (discontinued) vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Satmetrix (discontinued) | N/A | Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Satmetrix (discontinued) | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Satmetrix (discontinued) | Zendesk Suite | |
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Top Pros | ||
Top Cons |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Satmetrix (discontinued) | Zendesk Suite | |
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Small Businesses | Square 9 Softworks Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Qualaroo Score 6.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | PG Forsta HX Platform Score 9.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Satmetrix (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | 4.0 (7 ratings) | 8.3 (147 ratings) |
Likelihood to Renew | 5.1 (5 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (20 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Satmetrix (discontinued) | Zendesk Suite | |
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Likelihood to Recommend | Discontinued Products | Zendesk |
Pros | Discontinued Products | Zendesk |
Cons | Discontinued Products | Zendesk |
Likelihood to Renew | Discontinued Products | Zendesk |
Usability | Discontinued Products No answers on this topic | Zendesk |
Reliability and Availability | Discontinued Products No answers on this topic | Zendesk |
Performance | Discontinued Products No answers on this topic | Zendesk |
Support Rating | Discontinued Products No answers on this topic | Zendesk |
Online Training | Discontinued Products No answers on this topic | Zendesk |
Implementation Rating | Discontinued Products No answers on this topic | Zendesk |
Alternatives Considered | Discontinued Products | Zendesk |
Return on Investment | Discontinued Products | Zendesk |
ScreenShots | Zendesk Suite Screenshots |