What users are saying about
12 Ratings
12 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

ScheduleOnce

ScheduleOnce sadly is a company that started with a great concept. I used them because at the time, they were one of the very few software products that helped you manage a business calendar that would let you integrate a form and require the customer to fill it out, something I felt at the time was important to my business. They also let you bring that data over into other software through Zapier.

That is where the goodness stopped though because they don't just connect to Zapier like other software products do, they charge you an ASTRONOMICAL FEE! Actually, that should have been an indicator, because I soon learned they charge you way too much for everything that you add on. The initial $190 a year for 1 Professional User license with 2 Booking page licenses was higher than most. But then they charged $100 just for the privilege of a Zapier connection - that's right, just for the privilege of using Zapier with their software you have to cough up $100 a year. That's ridiculous. They set up their software so you cannot directly link to a specific type of appointment - you can only link to a booking page. So guess what, you have to purchase a booking page for each different type of appointment. Once I got up to $430.00 a year, I started checking around and found Acuity, which I love. It was SUPER easy to set up, and WAY cheaper.

To add insult to injury, I made the colossal mistake of paying for a year in advance. BIG mistake. Even though I have five months left before it renews they would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever - RUN, don't walk away from using this software.
Mindy Belcher | TrustRadius Reviewer

Pros

ScheduleOnce

  • It's the market leader, so they have a strong incentive to stay on the cutting edge
  • Extremely robust feature set
  • Good with larger organizations; can handle multiple employees and calendars.
Anonymous | TrustRadius Reviewer

Cons

ScheduleOnce

  • ScheduleOnce has had significant upgrades recently and now meets all of my needs
Nicola (Nicki) Morris | TrustRadius Reviewer

Support Rating

ScheduleOnce

ScheduleOnce 1.0
Based on 1 answer
They would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever.
Mindy Belcher | TrustRadius Reviewer

Alternatives Considered

ScheduleOnce

I thought Calendly looked solid as well. Both are easy to use and are attractive visually, I found ScheduleOnce to be a bit more robust and had more features. ScheduleOnce is better for a multi-person business in my view, but I can see why a solopreneur would go with Calendly. Seems to be a win-win in that situation.
Austin Schmidt | TrustRadius Reviewer

Return on Investment

ScheduleOnce

  • It allowed us to painlessly expand the sales team.
  • With multiple calendars and availabilities, our business simply wouldn't run without it.
  • Overall ROI is through the roof.
Anonymous | TrustRadius Reviewer

Pricing Details

ScheduleOnce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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