What users are saying about
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175 Ratings
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82 Ratings

ScienceLogic SL1

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Score 8 out of 100

SCOM

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Score 7.6 out of 100

Likelihood to Recommend

ScienceLogic SL1

Basic server monitoring is an easy win for the platform. Powerpacks make it easy to monitor different platforms with events predefined and included. However, the system does not do well with near real-time polling. For instance, if you were monitoring uplinks on switches, you'd be best to poll at 5 minutes or more. The system would struggle if you try to monitor every minute.
Anonymous | TrustRadius Reviewer

SCOM

More appropriate for:
  • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
  • Environments where cost is less of a factor than settling on a single platform for monitoring
  • Environments where the administrators are familiar with the setup and installation of SCOM.
Less appropriate for:
  • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
  • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
  • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

ScienceLogic SL1
SCOM
7.5
Application monitoring
ScienceLogic SL1
SCOM
7.9
Database monitoring
ScienceLogic SL1
SCOM
7.7
Threshold alerts
ScienceLogic SL1
SCOM
8.1
Predictive capabilities
ScienceLogic SL1
SCOM
6.8
Application performance management console
ScienceLogic SL1
SCOM
6.8
Collaboration tools
ScienceLogic SL1
SCOM
5.2
Out-of-the box templates to monitor applications
ScienceLogic SL1
SCOM
7.6
Application dependency mapping and thresholding
ScienceLogic SL1
SCOM
6.9
Virtualization monitoring
ScienceLogic SL1
SCOM
7.7
Server availability and performance monitoring
ScienceLogic SL1
SCOM
8.3
Server usage monitoring and capacity forecasting
ScienceLogic SL1
SCOM
8.1
IT Asset Discovery
ScienceLogic SL1
SCOM
8.4

Pros

ScienceLogic SL1

  • Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
  • Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
  • "Power Packs" - The built-in packages provide a good level of out of the box functionality.
Britton Starr | TrustRadius Reviewer

SCOM

  • Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
  • Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
  • Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.
Anonymous | TrustRadius Reviewer

Cons

ScienceLogic SL1

  • The point in time nature of the data points can be misleading. The data would be more valuable in some cases if the 5 minute polling interval was an average value of the previous 5 minutes, not point in time when the collection happens.
  • Container and Kubernetes monitoring is poor. Granted we are a few months behind of upgrades, so haven't been able to try out the latest versions.
  • Snippet development within the platform is terrible. There really needs to be a way to source snippets from Git repositories, so code can be versioned and tested outside of the platform.
  • Testing snippets outside of the platform can be challenging. We would really like to have some mock test framework we could pull into our testing suite so unit testing complex snippets is easier.
David Louks | TrustRadius Reviewer

SCOM

  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ScienceLogic SL1

ScienceLogic SL1 7.9
Based on 5 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability.
ScienceLogic is a Cisco Partner and we are supported in ensuring their success.
ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Usability

ScienceLogic SL1

ScienceLogic SL1 7.0
Based on 3 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations).
Further, the score is influenced by ScienceLogic being a Cisco Partner and while Cisco IT is a customer, we are also executing on internal expectations to make our partners successful by constructive (and sometimes pressured) criticism to better the platform.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Reliability and Availability

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
For us, monitoring needs to degrade gracefully. That means that, by design, you allow your monitoring system to begin giving you less and less information until an ultimate failure point. Our motto is Last-Down / First-Up and our deployment architecture reflects specific design choices to minimize being part of someone else's failure-mode.ScienceLogic SL1 at 8.12 provides a wealth of monitoring data. This comes at a cost as you scale up.Can you consume the wealth of monitoring data?Can you consume the wealth of warnings and errors that being to get generated as you scale up?There are challenges, most of which are due to our deployment design choices and scale.We are working with ScienceLogic to introduce Priority as a first-class data element. We've added this as a Custom Attribute for all of our CIs. We use this to distinguish between the failure of a development host vs the failure of our production website.The score represents the known opportunity for improvement that we see on our joint roadmaps.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Performance

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Care should be taken when creating dashboards which present all of the collected data available to you.We have many routers at work.Almost all of them have 10K interfaces on each one.Creating dashboards which present many different views of many different, large routers can create undue database load. (We're actively discouraging their use as a long-running process because each dashboard widget gets its own database connection, not a shared database connection.) We will kill all long running queries in the database if they run longer than 30 minutes.The database schema design makes interesting trade-off decisions (optimizing for ease of write at the expense of complex / cross-device reads). The new GraphQL schema model looks promising, but we're still waiting for that to begin to appear in the SL1 core functionality.Given enough hardware and budget, you can go a long ways before you start pushing the boundaries of the platform architecture.Being conservative in what you monitor for the vast majority of your CIs allows you to retain compute capacity for dashboards, runbook engines and the like.Having large routers or vCenters will require an upscaling of your data collector sizings just to complete the Device Component Map data collection.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Support

ScienceLogic SL1

ScienceLogic SL1 6.1
Based on 4 answers
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.
Anonymous | TrustRadius Reviewer

SCOM

SCOM 8.6
Based on 8 answers
We are very pleased with the support provided by the Microsoft System Center Operations Manager team. At first, we were quite hesitant to contact support, but the support team showed a very proactive approach and helped with a bunch of issues which would be much harder to overcome on our own, especially when deploying the platform for the first time.
Anonymous | TrustRadius Reviewer

In-Person Training

ScienceLogic SL1

ScienceLogic SL1 9.1
Based on 1 answer
On the Cisco IT side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the Cisco IT platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Implementation

ScienceLogic SL1

ScienceLogic SL1 6.9
Based on 3 answers
Know your use case.
Know which inherent use case ScienceLogic approaches you with. (They still have a long history of Managed Service Provider that influences their thinking and they are learning to be self-aware and thoughtful about you rather than your deployment being just a templated deploy that they've done many times before.)

They are making progress, but your clear and persistent insistence on deployment according to your use case will help minimize problems.
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Alternatives Considered

ScienceLogic SL1

ScienceLogic supports multiple vendor devices and it supports integration to multiple other applications. It gives the privilege to pull up the data from its database for customized reports. Automatically pulling up the device list from the CMDB helps in keeping the list of monitoring devices updated. Template feature to monitor the specific group of devices is very convenient to use.
Aditya Dev | TrustRadius Reviewer

SCOM

We didn't consider any other alternatives, nor did we try or demo any other product prior to our purchase of SCOM. I know there are several other products out that perform many of the same functions and more such as SolarWinds, however, those products are pricey as well and we decided to stick with the Microsoft product in the end.
Joe Spradlin | TrustRadius Reviewer

Scalability

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Return on Investment

ScienceLogic SL1

  • ScienceLogic allowed our Managed Service to implement Incident automation for the first time ever, which greatly increased our ability to accurately catch and triage issues.
  • As a diagnostic tool, it allows our Engineers to quickly verify their current status and identify trends, which increased our efficiency and effectiveness.
  • Increased the capabilities of our CMDB immensely, and allows our Solution Architects to quickly identify clients that may be in need of additional services.
  • Provided an avenue for additional lines of business, such as Monitoring as a Service (MaaS).
Tim Reaves | TrustRadius Reviewer

SCOM

  • We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
  • We can now confidently provide management and security teams on successful update of security patches with high accuracy.
  • Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.
Anonymous | TrustRadius Reviewer

Pricing Details

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ScienceLogic SL1 Editions & Modules

Edition
SL1 Infrastructure Health$01
SL1 Application Health$02
SL1 Service Health$03
SL1 Incident Automation$03
  1. per device
  2. per node
  3. per device
Additional Pricing Details

SCOM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SCOM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ScienceLogic SL1
8.4
SCOM
7.9

Likelihood to Renew

ScienceLogic SL1
7.9
SCOM

Usability

ScienceLogic SL1
7.0
SCOM

Reliability and Availability

ScienceLogic SL1
7.3
SCOM

Performance

ScienceLogic SL1
7.3
SCOM

Support

ScienceLogic SL1
6.1
SCOM
8.6

In-Person Training

ScienceLogic SL1
9.1
SCOM

Implementation

ScienceLogic SL1
6.9
SCOM

Scalability

ScienceLogic SL1
7.3
SCOM

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