<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
331 Ratings

ScienceLogic SL1

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
331 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Monitoring Tasks

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    6.8

    TeamViewer Web Monitoring (Monitis)

    68%
    TeamViewer Web Monitoring (Monitis) ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Network device monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Multiple Server Monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Multi-device monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Automated alerts and notifications

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Reporting

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    7.0

    TeamViewer Web Monitoring (Monitis)

    70%
    TeamViewer Web Monitoring (Monitis) ranks higher in 3/3 features

    Performance data reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customizable reporting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Data visualization

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Security

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    7.0

    TeamViewer Web Monitoring (Monitis)

    70%
    TeamViewer Web Monitoring (Monitis) ranks higher in 1/1 features

    Administrator access control

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • ScienceLogic SL1 is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    ScienceLogic SL1

    84%
    178 Ratings
    7.5

    TeamViewer Web Monitoring (Monitis)

    75%
    3 Ratings

    Likelihood to Renew

    8.5

    ScienceLogic SL1

    85%
    15 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Usability

    8.8

    ScienceLogic SL1

    88%
    10 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Availability

    8.5

    ScienceLogic SL1

    85%
    11 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Performance

    8.2

    ScienceLogic SL1

    82%
    11 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Support Rating

    8.6

    ScienceLogic SL1

    86%
    18 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    In-Person Training

    9.0

    ScienceLogic SL1

    90%
    2 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Online Training

    7.7

    ScienceLogic SL1

    77%
    2 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Implementation Rating

    8.0

    ScienceLogic SL1

    80%
    52 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Configurability

    8.0

    ScienceLogic SL1

    80%
    5 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Ease of integration

    8.4

    ScienceLogic SL1

    84%
    14 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Product Scalability

    8.0

    ScienceLogic SL1

    80%
    1 Rating

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Vendor post-sale

    10.0

    ScienceLogic SL1

    100%
    2 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Vendor pre-sale

    10.0

    ScienceLogic SL1

    100%
    2 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Likelihood to Recommend

    ScienceLogic

    ScienceLogic SL1 is a very logical and powerful ideal software for monitoring every kind of technology in my organization, like servers, CPU, network, email, and many more. Their support team is very unparalleled and very proactive 24/7. While using this tool, any glitch in the network becomes easy to detect and can be detected and stopped. It's the best monitoring tool and is very recommended.
    Read full review

    TeamViewer

    Monitis does extremely well at monitoring external connections in a simple and intuitive way. However, it doesn't provide deeper insights into why those services may have gone offline. There isn't an integrated trace route or net path type capability for individual uptime monitors. Great for alerting, not so much for investigation. It is a fantastic tool for alerting you to outages.
    Read full review

    Pros

    ScienceLogic

    • Business Services are a welcome addition to the capabilities of the SL1 platform
    • Collections capabilities. Being able to ingest multiple forms of data streams to provide a more holistic view of an environment
    • Giving the clients the freedom to apply specific monitoring that is tailored to their environments
    Read full review

    TeamViewer

    • Monitis is very strong in networks
    • Monitis is valuable in all the monitoring procedures relating to telephony and general control of lines.
    • The administration of networks in the servers allows an adequate and centralized control.
    Read full review

    Cons

    ScienceLogic

    • Dashboards have limitations in a couple of large enterprise use cases. New UI appears to be addressing these as it matures and resembles techniques seen in other enterprise tools
    • Percentiles and baseline / deviation calculations on standard metrics are not what we've seen in the past from enterprise tools. However, more complex anomaly detection is now available as an advanced function
    Read full review

    TeamViewer

    • User experience
    • URL sharing
    Read full review

    Pricing Details

    ScienceLogic SL1

    Starting Price

    $7.5 per month per node

    Editions & Modules

    ScienceLogic SL1 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      ScienceLogic SL1 offers four tiers: SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows SL1 Base – Infrastructure Monitoring, Topology & Event Correlation SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation To get pricing for each tier, please contact the vendor.

      Pricing Info

      TeamViewer Web Monitoring (Monitis)

      Starting Price

      Editions & Modules

      TeamViewer Web Monitoring (Monitis) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required $5

        Additional Details

        Likelihood to Renew

        ScienceLogic

        We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
        We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
        Read full review

        TeamViewer

        No answers on this topic

        Usability

        ScienceLogic

        Product is capable of monitoring different
        technologies like OS, MS Infra apps, cloud services, Databases, network etc...
        this can be a single solution for most of the technologies end to end monitoring

        It is more flexible for customization and
        support is good
        Read full review

        TeamViewer

        No answers on this topic

        Reliability and Availability

        ScienceLogic

        Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
        Read full review

        TeamViewer

        No answers on this topic

        Performance

        ScienceLogic

        The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
        Read full review

        TeamViewer

        No answers on this topic

        Support Rating

        ScienceLogic

        So far, it's good as part of my overall experience, except for a couple of use cases. The support team is well knowledgeable, has technical sound, and is efficient. When support escalates to engineering, the issue gets stuck and takes months to resolve.
        Read full review

        TeamViewer

        No answers on this topic

        In-Person Training

        ScienceLogic

        On our side (students), we had a number of teams who were provided the deep developer training.
        Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

        The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

        This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

        Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

        The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
        Read full review

        TeamViewer

        No answers on this topic

        Online Training

        ScienceLogic

        Only cover the basic, the most powerfull part of the tool was not covered.
        Read full review

        TeamViewer

        No answers on this topic

        Implementation Rating

        ScienceLogic

        As far as Implementation is concerned, i think I never ran into any major trouble (whatever it is, it's just local infrastructure specific). Once all your NW ports and connectivity is in place, it won't take much of your time to install the product. configurations are also easy to complete. VM configuration takes no time, except the environmental configuration which is company specific. Onboarding is easy via SNMP based monitoring.
        Read full review

        TeamViewer

        No answers on this topic

        Alternatives Considered

        ScienceLogic

        As I stated earlier, SL1 seems to be best used for Servers and Network Storage devices. It doesn't seem to be a direct replacement as SL1 doesn't have a configuration management piece, visual maps are very crude and not user-friendly, and the building of the maps is not intuitive, nor has the functionality of Solarwinds Topology Mapper.
        Read full review

        TeamViewer

        Monitis isn't a true RMM system in that it really lacks the second "M". This product does fantastic at remotely monitoring a large variety of endpoint types without an agent and is capable of getting even more in-depth with its agent-based monitoring. However, it is definitely not a replacement for a full RMM product like SolarWinds, Kaseya, or ConnectWise. It can be a great product to augment your existing tools but isn't likely a replacement.
        Read full review

        Scalability

        ScienceLogic

        Our deployment model is vastly different from product expectations. Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups. General Collection is our default collection group. Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors). Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs). We routinely test power in our data centers (yearly). Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary. Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
        Read full review

        TeamViewer

        No answers on this topic

        Return on Investment

        ScienceLogic

        • we are still in the process of implementation
        • after all of our production devices are onboarded to SL1, we will be able to bring network monitoring in-house instead of it being outsourced as it is now
        • I am Engineer/SL1 user only, therefore I cannot comment on ROI or similar numbers
        Read full review

        TeamViewer

        • It has been adequate since it identifies my levels of financial indices which I wish to reach or maintain.
        • In the time I had this tool, the control has been more positive than negative, and I like how effective it can be in the different aspects that use it.
        Read full review

        Screenshots

        Add comparison