11 Ratings
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Score 9.7 out of 100
4 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Screenhero (Discontinued) ranks higher in 1 feature set: File Sharing & Management
  • Capture for Jira, from SmartBear ranks higher in 2 feature sets: Project Management, Communication

Project Management

8.0

Screenhero (Discontinued)

80%
8.3

Capture for Jira

83%
Capture for Jira, from SmartBear ranks higher in 4/4 features

Mobile Access

8.0
80%
1 Rating
8.0
80%
1 Rating

Visual planning tools

8.0
80%
1 Rating
10.0
100%
1 Rating

Task Management

N/A
0 Ratings
8.0
80%
1 Rating

Search

N/A
0 Ratings
7.0
70%
1 Rating

Communication

7.4

Screenhero (Discontinued)

74%
8.0

Capture for Jira

80%
Screenhero (Discontinued) ranks higher in 3/3 features

Chat

9.7
97%
5 Ratings
N/A
0 Ratings

Notifications

2.9
29%
3 Ratings
N/A
0 Ratings

Discussions

9.7
97%
4 Ratings
8.0
80%
1 Rating

File Sharing & Management

9.7

Screenhero (Discontinued)

97%
7.7

Capture for Jira

77%
Screenhero (Discontinued) ranks higher in 3/4 features

Video files

9.0
90%
1 Rating
N/A
0 Ratings

Document collaboration

10.0
100%
1 Rating
7.0
70%
1 Rating

Access control

10.0
100%
2 Ratings
8.0
80%
1 Rating

Advanced security features

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

Screenhero (Discontinued)

94%
7 Ratings
8.0

Capture for Jira

80%
1 Rating

Likelihood to Recommend

Salesforce

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Read full review

SmartBear

The software works best in a collaborative environment where information needs to be conveyed quickly and effectively with visual and impromptu notes. If your group doesn't like to do things online and prefers the whiteboard for in-person meetings maybe this solution is overkill. In-person meetings happen frequently so this solution makes it easier to do things remotely.
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Pros

Salesforce

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Read full review

SmartBear

  • Documentation
  • Directions
  • Ease of use
Read full review

Cons

Salesforce

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
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SmartBear

  • Licensing
  • Some documentation topics
  • More drawing options
Read full review

Pricing Details

Screenhero (Discontinued)

Starting Price

Editions & Modules

Screenhero (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Capture for Jira

    Starting Price

    Editions & Modules

    Capture for Jira editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Salesforce

      Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
      Read full review

      SmartBear

      Capture for Jira was just the right-sized application we needed to make our Jira implementation more productive and effective. We didn't want to migrate from Jira, so this was the right choice to build upon the infrastructure we already had. It was the best option without pouring more money into another solution.
      Read full review

      Return on Investment

      Salesforce

      • Easier way to have conversations! It's quick and simple.
      • Skip the toneless slack conversation and hash it out over ScreenHero!
      • Screen sharing has been very beneficial.
      Read full review

      SmartBear

      • Efficient
      • Bit expensive
      • Flexible
      Read full review

      Add comparison