What users are saying about
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Top Rated
649 Ratings
11 Ratings
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Score 9.7 out of 100

Webex App

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Top Rated
649 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Screenhero (Discontinued)

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Anonymous | TrustRadius Reviewer

Webex App

Webex is a perfect tool for remote assisting and supporting our clients. The video option allows us to share with [higher-level] engineering or specialist where needed. We can also do our training sessions interactively when we are constrained to working from home. The Webex app as a basic messaging tool and for document collaboration also helps to make short work of projects.
Sabri Shade | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Screenhero (Discontinued)
8.0
Webex App
8.2
Mobile Access
Screenhero (Discontinued)
8.0
Webex App
8.8
Visual planning tools
Screenhero (Discontinued)
8.0
Webex App
8.1
Task Management
Screenhero (Discontinued)
Webex App
8.1
Gantt Charts
Screenhero (Discontinued)
Webex App
7.7
Scheduling
Screenhero (Discontinued)
Webex App
8.6
Workflow Automation
Screenhero (Discontinued)
Webex App
7.7
Search
Screenhero (Discontinued)
Webex App
8.1

Communication

Screenhero (Discontinued)
7.4
Webex App
8.3
Chat
Screenhero (Discontinued)
9.7
Webex App
8.9
Notifications
Screenhero (Discontinued)
2.9
Webex App
8.6
Discussions
Screenhero (Discontinued)
9.7
Webex App
8.6
Surveys
Screenhero (Discontinued)
Webex App
7.5
Internal knowledgebase
Screenhero (Discontinued)
Webex App
7.9
Integrates with GoToMeeting
Screenhero (Discontinued)
Webex App
8.2
Integrates with Gmail and Google Hangouts
Screenhero (Discontinued)
Webex App
8.1
Integrates with Outlook
Screenhero (Discontinued)
Webex App
8.5

File Sharing & Management

Screenhero (Discontinued)
9.7
Webex App
8.1
Video files
Screenhero (Discontinued)
9.0
Webex App
7.9
Document collaboration
Screenhero (Discontinued)
10.0
Webex App
8.0
Access control
Screenhero (Discontinued)
10.0
Webex App
8.0
Versioning
Screenhero (Discontinued)
Webex App
7.9
Audio files
Screenhero (Discontinued)
Webex App
8.3
Advanced security features
Screenhero (Discontinued)
Webex App
8.0
Integrates with Google Drive
Screenhero (Discontinued)
Webex App
8.1
Device sync
Screenhero (Discontinued)
Webex App
8.4

Pros

Screenhero (Discontinued)

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Harrison Bond | TrustRadius Reviewer

Webex App

  • It is very easy to share content during meetings which makes it really easy for us to hold presentations and workshops with our clients.
  • Unlike other communication apps, Webex App uses minimum data, which makes meetings more efficient because we have fewer participants suffering disconnection. Especially since now a lot of people work from home, not everyone has an optimal internet speed.
  • The quality of the video and audio are very good.
Michelle Gonzalez | TrustRadius Reviewer

Cons

Screenhero (Discontinued)

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Csaba Toth | TrustRadius Reviewer

Webex App

  • The "call my phone" option isn't always available because the person who set up the meeting doesn't have that functionality. It should be a basic option included with all subscriptions.
  • I should be able to use "do not disturb" without others seeing it, simply as a way to mute notifications but only for a certain amount of time.
  • I'd like a way to preview my video screen without entering a meeting yet; maybe I want to set up my camera an hour beforehand and get that out of the way.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.7
Based on 6 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.7
Based on 213 answers
The usability has been good and user friendly and also likely to be in good use as the other meeting apps like Google Meet, Zoom meet, etc. The theme and the design of the UI are good for usage and it's been good if the meeting needs people count more than 100.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.4
Based on 255 answers
The overall support for Webex App is really good, really fast, really useful. You have 24/7 support if you have any problem with Webex App. It can be used anywhere and can be easily accessed. It can help organizations have fruitful meetings without interruption anywhere they have to move while living.
Orjola Jaupi | TrustRadius Reviewer

In-Person Training

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Screenhero (Discontinued)

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Anonymous | TrustRadius Reviewer

Webex App

Both products provide for a good teamworking and collaboration experience. Evaluators are encouraged to closely review and compare the security differences between the products and the pricing structure associated with an apples-to-apples deployment of feature functionality. Webex App was ultimately selected by Cerium Networks for many reasons:
  • As we evaluated options, Webex was shown to be a much more secure architecture across the various workloads handled by the application.
  • Cisco/Webex App natively integrate with most all standards-based manufacturers and we did not risk becoming a technology island.
Ryan Clabaugh | TrustRadius Reviewer

Scalability

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Screenhero (Discontinued)

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.
Taylor Hansen | TrustRadius Reviewer

Webex App

  • We have been able to boost sales and services because we can collaborate directly without clients and customers. We use Webex App to communicate directly via chat, meetings, and calls, rather than sending tons of emails back and forth like we used to do.
Mitchell Bumgarner | TrustRadius Reviewer

Pricing Details

Screenhero (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Screenhero (Discontinued) Editions & Modules

Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Screenhero (Discontinued)
9.4
Webex App
8.6

Likelihood to Renew

Screenhero (Discontinued)
Webex App
8.7

Usability

Screenhero (Discontinued)
Webex App
8.7

Reliability and Availability

Screenhero (Discontinued)
Webex App
10.0

Performance

Screenhero (Discontinued)
Webex App
9.0

Support Rating

Screenhero (Discontinued)
Webex App
8.4

In-Person Training

Screenhero (Discontinued)
Webex App
9.0

Online Training

Screenhero (Discontinued)
Webex App
8.5

Implementation Rating

Screenhero (Discontinued)
Webex App
9.0

Scalability

Screenhero (Discontinued)
Webex App
10.0

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