What users are saying about
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Top Rated
1024 Ratings
11 Ratings
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Score 9.7 out of 100

Webex App

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Top Rated
1024 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Screenhero (Discontinued) ranks higher in 1 feature set: File Sharing & Management
  • Webex App ranks higher in 2 feature sets: Project Management, Communication

Project Management

8.0

Screenhero (Discontinued)

80%
8.2

Webex App

82%
Webex App ranks higher in 7/7 features

Mobile Access

8.0
80%
1 Rating
8.9
89%
329 Ratings

Visual planning tools

8.0
80%
1 Rating
8.2
82%
182 Ratings

Task Management

N/A
0 Ratings
8.2
82%
201 Ratings

Gantt Charts

N/A
0 Ratings
7.6
76%
117 Ratings

Scheduling

N/A
0 Ratings
8.7
87%
294 Ratings

Workflow Automation

N/A
0 Ratings
8.0
80%
159 Ratings

Search

N/A
0 Ratings
8.0
80%
267 Ratings

Communication

7.4

Screenhero (Discontinued)

74%
8.4

Webex App

84%
Webex App ranks higher in 6/8 features

Chat

9.7
97%
5 Ratings
8.9
89%
360 Ratings

Notifications

2.9
29%
3 Ratings
8.7
87%
354 Ratings

Discussions

9.7
97%
4 Ratings
8.9
89%
336 Ratings

Surveys

N/A
0 Ratings
7.9
79%
225 Ratings

Internal knowledgebase

N/A
0 Ratings
7.9
79%
206 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
8.3
83%
132 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
8.1
81%
162 Ratings

Integrates with Outlook

N/A
0 Ratings
8.7
87%
311 Ratings

File Sharing & Management

9.7

Screenhero (Discontinued)

97%
8.3

Webex App

83%
Webex App ranks higher in 5/8 features

Video files

9.0
90%
1 Rating
8.1
81%
283 Ratings

Document collaboration

10.0
100%
1 Rating
8.3
83%
272 Ratings

Access control

10.0
100%
2 Ratings
8.3
83%
242 Ratings

Versioning

N/A
0 Ratings
8.0
80%
190 Ratings

Audio files

N/A
0 Ratings
8.5
85%
281 Ratings

Advanced security features

N/A
0 Ratings
8.3
83%
252 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.4
84%
158 Ratings

Device sync

N/A
0 Ratings
8.4
84%
229 Ratings

Attribute Ratings

  • Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

Screenhero (Discontinued)

94%
7 Ratings
8.7

Webex App

87%
423 Ratings

Likelihood to Renew

Screenhero (Discontinued)

N/A
0 Ratings
7.3

Webex App

73%
10 Ratings

Usability

Screenhero (Discontinued)

N/A
0 Ratings
8.8

Webex App

88%
360 Ratings

Availability

Screenhero (Discontinued)

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Performance

Screenhero (Discontinued)

N/A
0 Ratings
9.0

Webex App

90%
1 Rating

Support Rating

Screenhero (Discontinued)

N/A
0 Ratings
8.5

Webex App

85%
398 Ratings

In-Person Training

Screenhero (Discontinued)

N/A
0 Ratings
9.1

Webex App

91%
2 Ratings

Online Training

Screenhero (Discontinued)

N/A
0 Ratings
8.9

Webex App

89%
3 Ratings

Implementation Rating

Screenhero (Discontinued)

N/A
0 Ratings
9.0

Webex App

90%
6 Ratings

Configurability

Screenhero (Discontinued)

N/A
0 Ratings
9.0

Webex App

90%
2 Ratings

Ease of integration

Screenhero (Discontinued)

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Product Scalability

Screenhero (Discontinued)

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Vendor post-sale

Screenhero (Discontinued)

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Vendor pre-sale

Screenhero (Discontinued)

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Likelihood to Recommend

Salesforce

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Read full review

Cisco

In case of meetings with external vendors, we can restrict permissions to external participants. This is a radical and very useful feature that helps us manage our company privacy better. When organising training programmes for our interns, we download the attentiveness data from Webex at the end of the session, which helps us monitor the level of seriousness and meticulousness of our interns.
Read full review

Pros

Salesforce

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Read full review

Cisco

  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review

Cons

Salesforce

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Read full review

Cisco

  • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
  • Having an option to create publically searchable spaces so that a community can be grown around Webex.
  • A Meraki app/bot to push notification to the Webex App.
Read full review

Pricing Details

Screenhero (Discontinued)

Starting Price

Editions & Modules

Screenhero (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Salesforce

    No answers on this topic

    Cisco

    Webex App is really easy to use, friendly interface and feature rich application. Besides that, there are some few bugs and instability to correct to give a 10 grade in my opinion. The application sometimes lost audio device configuration, specially when used with Microsoft Windows 11. It is somehow annoying behavior, not frequently but it forces you to restart Windows to get it back to normal condition.
    Read full review

    Usability

    Salesforce

    No answers on this topic

    Cisco

    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Read full review

    Reliability and Availability

    Salesforce

    No answers on this topic

    Cisco

    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Read full review

    Performance

    Salesforce

    No answers on this topic

    Cisco

    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Read full review

    Support Rating

    Salesforce

    No answers on this topic

    Cisco

    The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
    Read full review

    In-Person Training

    Salesforce

    No answers on this topic

    Cisco

    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review

    Online Training

    Salesforce

    No answers on this topic

    Cisco

    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Read full review

    Implementation Rating

    Salesforce

    No answers on this topic

    Cisco

    Implementation was quite smooth
    Read full review

    Alternatives Considered

    Salesforce

    Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
    Read full review

    Cisco

    I had to choose Webex App, my company uses it. It stacks up very poorly in the UI/UX department. The whole app is a mess. If it wasn’t a mess it would’ve taken over as the app of the pandemic. It needs a fundamental redesign. I hate using it.
    Read full review

    Scalability

    Salesforce

    No answers on this topic

    Cisco

    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Read full review

    Return on Investment

    Salesforce

    • Easier way to have conversations! It's quick and simple.
    • Skip the toneless slack conversation and hash it out over ScreenHero!
    • Screen sharing has been very beneficial.
    Read full review

    Cisco

    • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
    • Many teachers have now good skills for online education due to Webex conferences.
    • Our students have good jobs and they manage to access Universities due to our Webex conferences.
    Read full review

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