What users are saying about
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Top Rated
4498 Ratings
11 Ratings
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Score 9.7 out of 100

Zoom

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Top Rated
4498 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Project Management

    8.0

    Screenhero (Discontinued)

    80%

    Zoom

    Feature Set Not Supported
    N/A
    Screenhero (Discontinued) ranks higher in 2/2 features

    Mobile Access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Visual planning tools

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Communication

    7.4

    Screenhero (Discontinued)

    74%

    Zoom

    Feature Set Not Supported
    N/A
    Screenhero (Discontinued) ranks higher in 3/3 features

    Chat

    9.7
    97%
    5 Ratings
    N/A
    0 Ratings

    Notifications

    2.9
    29%
    3 Ratings
    N/A
    0 Ratings

    Discussions

    9.7
    97%
    4 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    9.7

    Screenhero (Discontinued)

    97%

    Zoom

    Feature Set Not Supported
    N/A
    Screenhero (Discontinued) ranks higher in 3/3 features

    Video files

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Document collaboration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Access control

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Screenhero (Discontinued)

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.5
    85%
    690 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    692 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.4
    74%
    614 Ratings

    Mobile support

    N/A
    0 Ratings
    8.4
    84%
    94 Ratings

    Screen Sharing

    Screenhero (Discontinued)

    Feature Set Not Supported
    N/A
    8.5

    Zoom

    85%
    Zoom ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    685 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.0
    80%
    450 Ratings

    Online Meetings / Events

    Screenhero (Discontinued)

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.5
    85%
    613 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    672 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    646 Ratings

    Slideshows

    N/A
    0 Ratings
    8.2
    82%
    465 Ratings

    Online Events Collaboration

    Screenhero (Discontinued)

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.7
    87%
    587 Ratings

    Audience polling

    N/A
    0 Ratings
    8.1
    81%
    379 Ratings

    Q&A

    N/A
    0 Ratings
    8.3
    83%
    424 Ratings

    Online Events Security

    Screenhero (Discontinued)

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.4
    84%
    556 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.2
    82%
    393 Ratings

    Attribute Ratings

    • Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.4

    Screenhero (Discontinued)

    94%
    7 Ratings
    8.7

    Zoom

    87%
    706 Ratings

    Likelihood to Renew

    Screenhero (Discontinued)

    N/A
    0 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    Screenhero (Discontinued)

    N/A
    0 Ratings
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    Screenhero (Discontinued)

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    Screenhero (Discontinued)

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    Screenhero (Discontinued)

    N/A
    0 Ratings
    8.4

    Zoom

    84%
    51 Ratings

    Implementation Rating

    Screenhero (Discontinued)

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Contract Terms and Pricing Model

    Screenhero (Discontinued)

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Product Scalability

    Screenhero (Discontinued)

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    Screenhero (Discontinued)

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Likelihood to Recommend

    Screenhero (Discontinued)

    • Pair development
    • Knowledge Shares
    • Bug-reporting and explanation
    • Audio/voice integration WITH video share
    • Makes gaming very fun
    • Copy/Paste works flawlessly from my computer to another screenhero users computer.
    • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
    • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
    Anonymous | TrustRadius Reviewer

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Randy Palmer | TrustRadius Reviewer

    Pros

    Screenhero (Discontinued)

    • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
    • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
    Harrison Bond | TrustRadius Reviewer

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Muhammad Hossain | TrustRadius Reviewer

    Cons

    Screenhero (Discontinued)

    • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
    • Most probably it'll be monetized as an extra feature.
    • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
    • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
    Csaba Toth | TrustRadius Reviewer

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Alban Kaperi | TrustRadius Reviewer

    Pricing Details

    Screenhero (Discontinued)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Screenhero (Discontinued) Editions & Modules

    Additional Pricing Details

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14.99 per month

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Likelihood to Renew

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.5
    Based on 15 answers
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Stefan Scherbik | TrustRadius Reviewer

    Usability

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 8.8
    Based on 37 answers
    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Bart Harris | TrustRadius Reviewer

    Reliability and Availability

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Stefan Scherbik | TrustRadius Reviewer

    Performance

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Stefan Scherbik | TrustRadius Reviewer

    Support Rating

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 8.4
    Based on 51 answers
    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Kenneth Hess | TrustRadius Reviewer

    Implementation Rating

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 14 answers
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Stefan Scherbik | TrustRadius Reviewer

    Alternatives Considered

    Screenhero (Discontinued)

    Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
    Anonymous | TrustRadius Reviewer

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Sarah Martin | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 7.8
    Based on 14 answers
    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Brandon Losover | TrustRadius Reviewer

    Scalability

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 1 answer
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Stefan Scherbik | TrustRadius Reviewer

    Professional Services

    Screenhero (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.1
    Based on 8 answers
    Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
    Santanu Sen | TrustRadius Reviewer

    Return on Investment

    Screenhero (Discontinued)

    • Easier way to have conversations! It's quick and simple.
    • Skip the toneless slack conversation and hash it out over ScreenHero!
    • Screen sharing has been very beneficial.
    Taylor Hansen | TrustRadius Reviewer

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Aurpa Fiza | TrustRadius Reviewer

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