Screenhero (Discontinued) vs Zoom

• EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
• Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.

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• It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
• Dashboard is fantasitic. Can access real time information to troubleshoot calls.
• Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
• Tickets get resolved quickly.
• Feature requests are realized quickly.

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• I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
• Most probably it'll be monetized as an extra feature.
• This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
• Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.

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• When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.

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• Easier way to have conversations! It's quick and simple.
• Skip the toneless slack conversation and hash it out over ScreenHero!
• Screen sharing has been very beneficial.

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• Allowed for us to start meetings at a faster speed especially with its Slack integration.
• Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
• Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.

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