What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 11 reviews and ratings
Zoom
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4498 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 4498 reviews and ratings
Feature Set Ratings
Project Management

8.0
Screenhero (Discontinued)
80%

Zoom
Feature Set Not Supported
N/A
Screenhero (Discontinued) ranks higher in 2/2 features
Screenhero (Discontinued) ranks higher in 2/2 features
Mobile Access

8.0
80%
1 Rating

N/A
0 Ratings
Visual planning tools

8.0
80%
1 Rating

N/A
0 Ratings
Communication

7.4
Screenhero (Discontinued)
74%

Zoom
Feature Set Not Supported
N/A
Screenhero (Discontinued) ranks higher in 3/3 features
Screenhero (Discontinued) ranks higher in 3/3 features
Chat

9.7
97%
5 Ratings

N/A
0 Ratings
Notifications

2.9
29%
3 Ratings

N/A
0 Ratings
Discussions

9.7
97%
4 Ratings

N/A
0 Ratings
File Sharing & Management

9.7
Screenhero (Discontinued)
97%

Zoom
Feature Set Not Supported
N/A
Screenhero (Discontinued) ranks higher in 3/3 features
Screenhero (Discontinued) ranks higher in 3/3 features
Video files

9.0
90%
1 Rating

N/A
0 Ratings
Document collaboration

10.0
100%
1 Rating

N/A
0 Ratings
Access control

10.0
100%
2 Ratings

N/A
0 Ratings
Performance & Compatibility of Online Events Software

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.2
Zoom
82%
Zoom ranks higher in 4/4 features
Zoom ranks higher in 4/4 features
High quality audio

N/A
0 Ratings

8.5
85%
690 Ratings
High quality video

N/A
0 Ratings

8.5
85%
692 Ratings
Low bandwidth requirements

N/A
0 Ratings

7.4
74%
614 Ratings
Mobile support

N/A
0 Ratings

8.4
84%
94 Ratings
Screen Sharing

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.5
Zoom
85%
Zoom ranks higher in 2/2 features
Zoom ranks higher in 2/2 features
Desktop sharing

N/A
0 Ratings

8.9
89%
685 Ratings
Whiteboards

N/A
0 Ratings

8.0
80%
450 Ratings
Online Meetings / Events

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.4
Zoom
84%
Zoom ranks higher in 5/5 features
Zoom ranks higher in 5/5 features
Calendar integration

N/A
0 Ratings

8.5
85%
613 Ratings
Meeting initiation

N/A
0 Ratings

8.6
86%
672 Ratings
Integrates with social media

N/A
0 Ratings

7.8
78%
293 Ratings
Record meetings / events

N/A
0 Ratings

8.7
87%
646 Ratings
Slideshows

N/A
0 Ratings

8.2
82%
465 Ratings
Online Events Collaboration

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.4
Zoom
84%
Zoom ranks higher in 3/3 features
Zoom ranks higher in 3/3 features
Live chat

N/A
0 Ratings

8.7
87%
587 Ratings
Audience polling

N/A
0 Ratings

8.1
81%
379 Ratings
Q&A

N/A
0 Ratings

8.3
83%
424 Ratings
Online Events Security

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.3
Zoom
83%
Zoom ranks higher in 3/3 features
Zoom ranks higher in 3/3 features
User authentication

N/A
0 Ratings

8.3
83%
503 Ratings
Participant roles & permissions

N/A
0 Ratings

8.4
84%
556 Ratings
Confidential attendee list

N/A
0 Ratings

8.2
82%
393 Ratings
Attribute Ratings
- Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.4
Screenhero (Discontinued)
94%
7 Ratings

8.7
Zoom
87%
706 Ratings
Likelihood to Renew

Screenhero (Discontinued)
N/A
0 Ratings

9.5
Zoom
95%
15 Ratings
Usability

Screenhero (Discontinued)
N/A
0 Ratings

8.8
Zoom
88%
37 Ratings
Availability

Screenhero (Discontinued)
N/A
0 Ratings

10.0
Zoom
100%
2 Ratings
Performance

Screenhero (Discontinued)
N/A
0 Ratings

10.0
Zoom
100%
2 Ratings
Support Rating

Screenhero (Discontinued)
N/A
0 Ratings

8.4
Zoom
84%
51 Ratings
Implementation Rating

Screenhero (Discontinued)
N/A
0 Ratings

10.0
Zoom
100%
14 Ratings
Contract Terms and Pricing Model

Screenhero (Discontinued)
N/A
0 Ratings

7.8
Zoom
78%
14 Ratings
Product Scalability

Screenhero (Discontinued)
N/A
0 Ratings

10.0
Zoom
100%
1 Rating
Professional Services

Screenhero (Discontinued)
N/A
0 Ratings

9.1
Zoom
91%
8 Ratings
Likelihood to Recommend
Screenhero (Discontinued)
- Pair development
- Knowledge Shares
- Bug-reporting and explanation
- Audio/voice integration WITH video share
- Makes gaming very fun
- Copy/Paste works flawlessly from my computer to another screenhero users computer.
- Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
- I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.

Verified User
Analyst in Quality Assurance
Computer Software Company, 501-1000 employeesZoom
In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Manager, Training & Learning Development
DHI Computing Service, Inc.Computer Software, 201-500 employees
Pros
Screenhero (Discontinued)
- EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
- Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Senior Support
RiskalyzeInternet, 51-200 employees
Zoom
- It's a great way to connect around the world with minimal bandwidth consumption.
- Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
- Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
- Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Sales Manager
Chain One LtdBusiness Supplies & Equipment, 51-200 employees
Cons
Screenhero (Discontinued)
- I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
- Most probably it'll be monetized as an extra feature.
- This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
- Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Software Engineer
SportsBoard Mobile Player Assessment SolutionsFinancial Services, 1-10 employees
Zoom
- You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
- Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
IT Specialist
National Agency of Information Society/Agjencia Kombëtare e Shoqërisë së InformacionitInformation Technology & Services, 201-500 employees
Pricing Details
Screenhero (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Screenhero (Discontinued) Editions & Modules
—
Additional Pricing Details
—Zoom
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$14.99 per month
Zoom Editions & Modules
On-premise Edition
Virtual H.323/SIP Room Connector | $491 |
---|---|
Business | 19.991 |
- per month
SaaS Edition
Basic | Free1 |
---|---|
Pro | 14.992 |
Business | 19.992 |
Enterprise | 19.992 |
- Free
- per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.Likelihood to Renew
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Usability
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 8.8
Based on 37 answers
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Software Engineer, Infrastructure
LenovoInformation Technology & Services, 10,001+ employees
Reliability and Availability
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Performance
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Support Rating
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 8.4
Based on 51 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
Implementation Rating
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Alternatives Considered
Screenhero (Discontinued)
Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.

Verified User
Manager in Product Management
Financial Services Company, 51-200 employeesZoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Owner
Dignified HedonistHealth, Wellness and Fitness, 1-10 employees
Contract Terms and Pricing Model
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 7.8
Based on 14 answers
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
SMB Sales Specialist
MindbodyComputer Software, 501-1000 employees
Scalability
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Professional Services
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Zoom
Zoom 9.1
Based on 8 answers
Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
Head of Sales
Ecommerceinsights.aiInformation Services, 1-10 employees
Return on Investment
Screenhero (Discontinued)
- Easier way to have conversations! It's quick and simple.
- Skip the toneless slack conversation and hash it out over ScreenHero!
- Screen sharing has been very beneficial.
Support Team Manager
RiskalyzeComputer Software, 51-200 employees
Zoom
- It enables me to send and receive messages from my team members during video calls, handling online presentations.
- With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
- It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Mapple Ltd
App developerComputer Software, 11-50 employees