Sitecore Experience Manager vs. Tridion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sitecore Experience Manager
Score 7.9 out of 10
N/A
Sitecore Experience Manager is an enterprise-grade CMS competing with Oracle WebCenter, IBM Web Content Manager and Adobe. It presents a fairly wide and comprehensive swath of inbuilt features. In Sitecore WCM editing takes place from within the page with its inline editor, allowing editors and authors to create display rules and content within the context of the page in an integrated process. It allows the creation of blogs, wikis, polls, integrates with social media, and is mobile…N/A
Tridion
Score 9.0 out of 10
N/A
Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include: Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets,…N/A
Pricing
Sitecore Experience ManagerTridion
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Sitecore Experience ManagerTridion
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sitecore Experience ManagerTridion
Considered Both Products
Sitecore Experience Manager

No answer on this topic

Tridion
Chose Tridion
Tridion is much better for multi-site installations, though Sitecore is a bit easier for content editors to know content types are being used based on visual icon indicators. We've had content editors pick the wrong templates by accident, but Sitecore's visual indicator …
Chose Tridion
I feel that SDL Tridion's User Interface is to difficult for content authors to understand. I worked with a client that used Tridion for years and she still would get lost in the UI and had to ask questions. There was close to 30% of continual time spent on the project simply …
Chose Tridion
I believe the biggest selling factor for SDL was its customer service and it ability to be responsive. We knew that it was a company that was going to be around for a long time and would continue to provide the support that we would need in the long term.
Chose Tridion
We didn't chose WordPress because can't handle the traffic we generate. Sitecore is what we are currently looking at and it looks like a much better alternative to Tridion.
Top Pros
Top Cons
Features
Sitecore Experience ManagerTridion
Security
Comparison of Security features of Product A and Product B
Sitecore Experience Manager
9.0
19 Ratings
12% above category average
Tridion
9.0
9 Ratings
12% above category average
Role-based user permissions9.019 Ratings9.09 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Sitecore Experience Manager
8.0
17 Ratings
4% above category average
Tridion
9.1
8 Ratings
17% above category average
API8.016 Ratings8.36 Ratings
Internationalization / multi-language8.014 Ratings10.07 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Sitecore Experience Manager
8.4
19 Ratings
10% above category average
Tridion
8.5
8 Ratings
11% above category average
WYSIWYG editor8.019 Ratings8.08 Ratings
Code quality / cleanliness9.018 Ratings8.07 Ratings
Admin section9.018 Ratings9.08 Ratings
Page templates8.016 Ratings9.08 Ratings
Library of website themes8.06 Ratings8.24 Ratings
Mobile optimization / responsive design8.016 Ratings9.07 Ratings
Publishing workflow8.017 Ratings9.08 Ratings
Form generator9.017 Ratings8.33 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Sitecore Experience Manager
8.4
18 Ratings
14% above category average
Tridion
7.6
8 Ratings
4% above category average
Content taxonomy9.016 Ratings9.07 Ratings
SEO support8.014 Ratings9.06 Ratings
Bulk management8.012 Ratings9.08 Ratings
Availability / breadth of extensions8.017 Ratings8.35 Ratings
Community / comment management9.014 Ratings3.03 Ratings
Best Alternatives
Sitecore Experience ManagerTridion
Small Businesses
Divi
Divi
Score 9.8 out of 10
Divi
Divi
Score 9.8 out of 10
Medium-sized Companies
Image Relay
Image Relay
Score 9.5 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
OpenText TeamSite
OpenText TeamSite
Score 5.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sitecore Experience ManagerTridion
Likelihood to Recommend
9.0
(27 ratings)
9.9
(22 ratings)
Likelihood to Renew
9.0
(9 ratings)
6.3
(15 ratings)
Usability
7.3
(4 ratings)
8.5
(2 ratings)
Support Rating
9.1
(2 ratings)
-
(0 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
Sitecore Experience ManagerTridion
Likelihood to Recommend
Sitecore
Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
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RWS Group
Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
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Pros
Sitecore
  • Personalisation of advertising banners based upon knowledge of the customer, like location or previous searches enables us to target customers with products and offers that they are more likely to engage with, which has been done to good effect.
  • The use of Sitecore for content management enables the business and design team to perform changes to things, like images, content and page structure, which would otherwise have required a code release, which is costly in terms of man power.
  • The A/B testing in Sitecore is good because it allows us to statistically verify minor changes to the site - like advert changes or component ordering on the page - as to whether or not they positively impact conversion.
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RWS Group
  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
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Cons
Sitecore
  • Sitecore is Customer Engagement Platform. It comes with lots of features (e.g. Authoring, Analytics, personalization, A/B Test, Webforms for marketers etc), But, most of them are not being used by many clients. If you are really looking for just CMS (only authoring and publishing), then I don't think Sitecore is a way to go.
  • You need to have a strong Sitecore certified developer base to manage the Sitecore platform (if you are using all features). It's the same case with others. But, finding a Sitecore certified (costs $$) developer is tough in the market. Now the market is growing (thanks to Sitecore promotional events) and Sitecore is gaining popularity, It may be easy to find such developers in the future. If you want to leverage most out of the Sitecore community you need to be a Sitecore certified developer.
  • Sitecore comes with lots of built-in features and marketplace components. I feel this puts in a little tricky situation. It gives an opportunity for a normal developer to use some of the free marketplace module, which may or may not be supported in a future version of Sitecore. which may put the entire platform in risk to upgrade to latest Sitecore version. You need to have a proper process to control and validate the marketplace components before using them.
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RWS Group
  • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
  • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
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Likelihood to Renew
Sitecore
Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.
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RWS Group
I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
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Usability
Sitecore
With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
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RWS Group
The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
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Support Rating
Sitecore
Sitecore Support is very knowledgeable and helpful. We have raised a number of issues with them and they rarely fail to come up with an acceptable solution.
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RWS Group
No answers on this topic
Online Training
Sitecore
Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.
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RWS Group
No answers on this topic
Implementation Rating
Sitecore
Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
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RWS Group
No answers on this topic
Alternatives Considered
Sitecore
The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.
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RWS Group
It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
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Return on Investment
Sitecore
  • ROI depends so much on implementation. Its would be difficult to comment in a positive or negative regarding CMS product to direct ROI. A non-technical user would be surprised at what a basic installation of Sitecore looks like. "Hello World" comes to mind. With that in mind we can look at two things, Sitecore Support and Sitecore Partners.
  • Certified Internal Developers and Sitecore Support: This depends on the qualifications of your existing departments regarding implementing a enterprise CMS. No experience to some experience, this is a no brainer, rigorously vet top and middle partners and hire one to lead this effort. If your experienced still hire a partner and vet them but hire a middle to small partner and have them help, not lead.
  • "Sitecore Window": You could equate Sitecore in some implementation as throwing expensive parts at a car problem. If your business requirements and data consumption needs are not within this cost window then in the end on paper it will be difficult to see ROI or that there just wasn't a return. Then it will be time to look at other lower cost alternatives The initial cost is just the start. Over engineering and expensive horizontal integration partners can cost someone a promotion or job.
  • If your content workflows are complex, sites rendering data requirements are large and performance and scalability are paramount. Sitecore should be in your top 3.
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RWS Group
  • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
  • The learning curve is very slow, so training takes a lot of time and cost.
  • The revamped corporate site looks clean, modern, and is mobile-friendly.
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ScreenShots