3 Ratings
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Score 10 out of 100
27 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

SecureLink Enterprise Access

It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
Matthew Behrens | TrustRadius Reviewer

Splashtop Remote Support

Not only does it give you unattended access to all of your computers, but you can schedule actions for just one computer or all of your computers and every combination in between to take place at whatever time day or night you choose. Actions such as Windows updates, reboots, etc. You can transfer files to remote computers without having to open a full remote session. The client and streamers works well on both Windows and Mac.
Andrew Notman | TrustRadius Reviewer

Pros

SecureLink Enterprise Access

  • Easy to setup on a client PC or server for access
  • Organizes client connections by gatekeeper so it is easy to find what you need
  • File transfer option is great for uploading files to client servers
Anonymous | TrustRadius Reviewer

Splashtop Remote Support

  • connect immediately to see other's screens while on a phone call
  • adjust settings and perform support tasks while the current user views
  • apply settings and run scripts on a group of computers on a schedule
Luis Cabrera | TrustRadius Reviewer

Cons

SecureLink Enterprise Access

  • Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
  • Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
  • I would love to see an App. I know they are working on this as well.
Matthew Behrens | TrustRadius Reviewer

Splashtop Remote Support

  • Frame rate is low (30fps)
  • Audio issues, some distortion and pops sometimes
  • Audio/video sync is not always the best
  • Host and client apps do not auto update
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SecureLink Enterprise Access

SecureLink Enterprise Access 8.6
Based on 2 answers
We are happy using securelink to access our client environments
Anonymous | TrustRadius Reviewer

Splashtop Remote Support

No score
No answers yet
No answers on this topic

Usability

SecureLink Enterprise Access

No score
No answers yet
No answers on this topic

Splashtop Remote Support

Splashtop Remote Support 9.0
Based on 1 answer
Compared to other tools, I have found Splashtop to be a product that I do not have to worry about once it is installed. More often than not, remote support tools are mission-critical in emergencies and unlike others, Splashtop has not let me down in emergencies. It's easy to use, and I can use it from whatever device I have in hand when there is an emergency.
Anonymous | TrustRadius Reviewer

Support Rating

SecureLink Enterprise Access

SecureLink Enterprise Access 9.0
Based on 2 answers
The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
Matthew Behrens | TrustRadius Reviewer

Splashtop Remote Support

Splashtop Remote Support 9.9
Based on 5 answers
We have never had any issues with support. There is plenty of documentation available online for its usage. I would recommend this as an easy move for anyone. If you do have an issue the support team responds very quickly to anything with great advice and assistance.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SecureLink Enterprise Access

Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
Anonymous | TrustRadius Reviewer

Splashtop Remote Support

TeamViewer worked out extremely pricey for the number of computers we have in the business especially with the unattended support aspect. Splashtop allows us to deploy the agent through Group Policy bases on the MSI we configure and use. MS Teams is more of a conferencing utility than remote support it always works better at just screen sharing than remote control as well.
Darren Clarke | TrustRadius Reviewer

Return on Investment

SecureLink Enterprise Access

  • I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
  • The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
  • Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
Matthew Behrens | TrustRadius Reviewer

Splashtop Remote Support

  • Has increased the productivity of our helpdesk since they can hop right into any machine when necessary.
  • Helped the Network Team in assisting the helpdesk with issues since we can also remote in when needed.
Anonymous | TrustRadius Reviewer

Pricing Details

SecureLink Enterprise Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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