Salesforce Commerce Cloud vs. SellerCloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
SellerCloud
Score 10.0 out of 10
N/A
SellerCloud is an eCommerce platform that integrates into multiple sales channels without a per-channel fee. It also functions as a single-source management solution.N/A
Pricing
Salesforce Commerce CloudSellerCloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Commerce CloudSellerCloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Salesforce Commerce CloudSellerCloud
Top Pros
Top Cons
Features
Salesforce Commerce CloudSellerCloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
SellerCloud
-
Ratings
Product catalog & listings8.631 Ratings00 Ratings
Product management8.331 Ratings00 Ratings
Bulk product upload8.830 Ratings00 Ratings
Branding7.030 Ratings00 Ratings
Mobile storefront7.428 Ratings00 Ratings
Product variations7.932 Ratings00 Ratings
Website integration7.831 Ratings00 Ratings
Visual customization8.232 Ratings00 Ratings
CMS6.829 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Commerce Cloud
8.1
29 Ratings
7% above category average
SellerCloud
-
Ratings
Abandoned cart recovery8.524 Ratings00 Ratings
Checkout user experience7.629 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Commerce Cloud
8.7
27 Ratings
5% above category average
SellerCloud
-
Ratings
eCommerce security8.727 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
SellerCloud
-
Ratings
Promotions & discounts8.728 Ratings00 Ratings
Personalized recommendations8.430 Ratings00 Ratings
SEO7.126 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
SellerCloud
-
Ratings
Multi-site management8.528 Ratings00 Ratings
Order processing8.629 Ratings00 Ratings
Inventory management7.928 Ratings00 Ratings
Shipping8.024 Ratings00 Ratings
Custom functionality8.130 Ratings00 Ratings
Best Alternatives
Salesforce Commerce CloudSellerCloud
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Webgility
Webgility
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
SAP Commerce Cloud
SAP Commerce Cloud
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Commerce CloudSellerCloud
Likelihood to Recommend
8.0
(45 ratings)
8.6
(2 ratings)
Likelihood to Renew
7.8
(11 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
10.0
(1 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
10.0
(1 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
Salesforce Commerce CloudSellerCloud
Likelihood to Recommend
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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SellerCloud
Great for a business selling on lots of channels looking for a cost effective solution
Read full review
Pros
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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SellerCloud
  • automates order processing
  • automates inventory uploads
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Cons
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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SellerCloud
  • User Interface is a bit of a mess and needs an upgrade but you get used to it over time
  • Support is impersonal and they have a confusing ticket system
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Likelihood to Renew
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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SellerCloud
No answers on this topic
Usability
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
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SellerCloud
solid customer service, easy to use
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Reliability and Availability
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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SellerCloud
No answers on this topic
Support Rating
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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SellerCloud
They put energy into offering great support
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In-Person Training
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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SellerCloud
No answers on this topic
Implementation Rating
Salesforce
Implementation went fairly smoothly.
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SellerCloud
No answers on this topic
Alternatives Considered
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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SellerCloud
Best balance of functionality and cost.
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Return on Investment
Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
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SellerCloud
  • It has had a positive impact, allowing me to launch products on multiple channels simply and quickly
  • It has allowed me to run a growing business with a minimum of resources
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ScreenShots