What users are saying about
6 Ratings
4 Ratings
6 Ratings
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Score 8 out of 100
4 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Sellsy

We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
David Hogan | TrustRadius Reviewer

Zurmo

[Zurmo] doesn’t provide fresh information but also recounts the ways how to go through and how to tang the products in the marketplace to produce a successful commercial enterprise.
Lisa-jess Brown | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sellsy
Zurmo
9.2
Customer data management / contact management
Sellsy
Zurmo
9.0
Workflow management
Sellsy
Zurmo
9.0
Territory management
Sellsy
Zurmo
9.0
Opportunity management
Sellsy
Zurmo
10.0
Integration with email client (e.g., Outlook or Gmail)
Sellsy
Zurmo
9.0
Contract management
Sellsy
Zurmo
9.0
Quote & order management
Sellsy
Zurmo
10.0
Interaction tracking
Sellsy
Zurmo
9.0
Channel / partner relationship management
Sellsy
Zurmo
9.0

Customer Service & Support

Sellsy
Zurmo
9.0
Case management
Sellsy
Zurmo
9.0
Call center management
Sellsy
Zurmo
9.0
Help desk management
Sellsy
Zurmo
9.0

Marketing Automation

Sellsy
Zurmo
9.5
Lead management
Sellsy
Zurmo
10.0
Email marketing
Sellsy
Zurmo
9.0

CRM Project Management

Sellsy
Zurmo
9.3
Task management
Sellsy
Zurmo
10.0
Billing and invoicing management
Sellsy
Zurmo
9.0
Reporting
Sellsy
Zurmo
9.0

CRM Reporting & Analytics

Sellsy
Zurmo
9.3
Forecasting
Sellsy
Zurmo
10.0
Pipeline visualization
Sellsy
Zurmo
9.0
Customizable reports
Sellsy
Zurmo
9.0

Customization

Sellsy
Zurmo
9.3
Custom fields
Sellsy
Zurmo
9.0
Custom objects
Sellsy
Zurmo
9.0
Scripting environment
Sellsy
Zurmo
10.0
API for custom integration
Sellsy
Zurmo
9.0

Security

Sellsy
Zurmo
9.5
Single sign-on capability
Sellsy
Zurmo
9.0
Role-based user permissions
Sellsy
Zurmo
10.0

Social CRM

Sellsy
Zurmo
9.5
Social data
Sellsy
Zurmo
9.0
Social engagement
Sellsy
Zurmo
10.0

Integrations with 3rd-party Software

Sellsy
Zurmo
9.0
Marketing automation
Sellsy
Zurmo
9.0
Compensation management
Sellsy
Zurmo
9.0

Platform

Sellsy
Zurmo
9.0
Mobile access
Sellsy
Zurmo
9.0

Pros

Sellsy

  • Appealing Design
  • Easy to prepare invoices and send them
  • Good tracking system
  • Friendly support staff
Pascal Guignard | TrustRadius Reviewer

Zurmo

  • An outstanding application to collaborate with other societies to compare prices and to communicate with them for further product detail. It offers the best product price to rank in the market and nobody can deny its powerful impact on customers.
  • The best communicator to get the picture with different business details and supply them with the best user experience with good marketing articles. Customers can choose the product by watching reviews and can leave feedbacks for further advance. It provides a workable free version to use.
  • Its tracking email feature is good which tells when the email opens. The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there.
Lisa-jess Brown | TrustRadius Reviewer

Cons

Sellsy

  • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
  • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
James DeRosa | TrustRadius Reviewer

Zurmo

  • A must-have the diligence to satisfy the job requirements and available for all big and small commercial enterprises.
  • All data is stored on a cloud and this is the best application for all business details and promotions, but make sure to protect your data with passwords.
  • There is still some problem with some features while using it. Integration with other vendors and suppliers should be made better. It is not affordable for small enterprises. Its design is a little bit confusing feature
Lisa-jess Brown | TrustRadius Reviewer

Likelihood to Renew

Sellsy

Sellsy 9.0
Based on 1 answer
Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
David Hogan | TrustRadius Reviewer

Zurmo

No score
No answers yet
No answers on this topic

Usability

Sellsy

Sellsy 7.2
Based on 3 answers
There is room for improvement.
Pascal Guignard | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us in making sales and marketing decisions in a better way.
Lisa-jess Brown | TrustRadius Reviewer

Reliability and Availability

Sellsy

Sellsy 9.0
Based on 1 answer
We have not yet experienced any down time with sellsy.
David Hogan | TrustRadius Reviewer

Zurmo

No score
No answers yet
No answers on this topic

Performance

Sellsy

Sellsy 6.0
Based on 1 answer
Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
David Hogan | TrustRadius Reviewer

Zurmo

No score
No answers yet
No answers on this topic

Support Rating

Sellsy

Sellsy 6.0
Based on 1 answer
Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
David Hogan | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us increase our business in a better way and the overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Implementation Rating

Sellsy

Sellsy 7.0
Based on 1 answer
If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
David Hogan | TrustRadius Reviewer

Zurmo

No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy

For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
Laurence Vaurie | TrustRadius Reviewer

Zurmo

[Zurmo] did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way and otherwise i have not interested other software.
Lisa-jess Brown | TrustRadius Reviewer

Scalability

Sellsy

Sellsy 10.0
Based on 1 answer
The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
David Hogan | TrustRadius Reviewer

Zurmo

No score
No answers yet
No answers on this topic

Return on Investment

Sellsy

  • It helped us look and operate professionally even though we had started out of our homes. That's huge.
James DeRosa | TrustRadius Reviewer

Zurmo

  • It is the best collaborating tool to oversee line production. A company needs a good managing tool to provide new ideas and promotions.
  • Guests can have a safer idea to follow the product’s detail and ranking to get the suitable thing for themselves.is well suited for a large business that can afford good Customer management software for their company.
  • The overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Screenshots

Pricing Details

Sellsy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sellsy Editions & Modules

Edition
Sellsy$44.901
Staff member access$10.002
CRM pipelines license$10.002
Purchases and margins; Expenses; Subscriptions management; Helpdesk management$15.003
Project management; Marketing; Inventory management$20.003
  1. Administrator access
  2. Per User per Month
  3. Per Month [Unlimited Users]
Additional Pricing Details
Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.

Zurmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zurmo Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison