SendBird vs. Sinch

Sinch

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU
Sinch	Score 8.9 out of 10	N/A	Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services	N/A

Pricing

SendBird

Sinch

Editions & Modules

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

No answers on this topic

Offerings

Pricing Offerings
SendBird	Sinch
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

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More Pricing Information

Community Pulse
	SendBird	Sinch

Best Alternatives
	SendBird	Sinch
Small Businesses	Telegram Score 8.7 out of 10	Telegram Score 8.7 out of 10
Medium-sized Companies	Telegram Score 8.7 out of 10	Telegram Score 8.7 out of 10
Enterprises	Telegram Score 8.7 out of 10	Telegram Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SendBird	Sinch
Likelihood to Recommend	8.9 (2 ratings)	6.0 (5 ratings)

User Testimonials
	SendBird	Sinch
Likelihood to Recommend	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review	Sinch (formerly CLX Communications) Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled. Incentivized Verified User Anonymous Read full review
Pros	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review	Sinch (formerly CLX Communications) Performance Support SMS Incentivized Verified User Anonymous Read full review
Cons	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review	Sinch (formerly CLX Communications) Improved UI for easier navigation to the owned short codes and status of their certification. List of carrier requirements for certification (i.e. keywords). Language and character do's and don't's for specific routes. Incentivized Verified User Anonymous Read full review
Alternatives Considered	SendBird No answers on this topic	Sinch (formerly CLX Communications) mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors. Incentivized Verified User Anonymous Read full review
Return on Investment	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review	Sinch (formerly CLX Communications) Positive return on investment Incentivized Verified User Anonymous Read full review
ScreenShots	SendBird Screenshots