What users are saying about
29 Ratings
29 Ratings
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Score 8.5 out of 100
47 Ratings
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Score 8 out of 100

Likelihood to Recommend

Sendible

Sendible is appropriate for promoting any website and automating social media profiles, prospecting new leads to build the audience. Sendible puts businesses on a path for lead acquisition and provides a clear operating strategy for deploying social media campaigns that help drive traffic.It is designed for all businesses that use social media.
Daniel Cooper | TrustRadius Reviewer

Sprinklr Modern Care

Sprinklr Modern Care is great when paired with a chatbot or with larger, more complex teams that have varied skill sets or languages. It is also great for smaller, niche focus teams as it provides the majority of what all organizations will require from routing, to case assignment to governance and reporting
Gregory Hounslow | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sendible
8.3
Sprinklr Modern Care
Boolean keyword searches
Sendible
8.0
Sprinklr Modern Care
Filtering out noise/spam
Sendible
8.0
Sprinklr Modern Care
Sentiment analysis
Sendible
8.0
Sprinklr Modern Care
Broad channel coverage
Sendible
9.2
Sprinklr Modern Care

Publishing

Sendible
8.8
Sprinklr Modern Care
Content planning and scheduling
Sendible
9.3
Sprinklr Modern Care
Audience targeting
Sendible
9.0
Sprinklr Modern Care
Content optimization
Sendible
8.6
Sprinklr Modern Care
Workflow management
Sendible
8.4
Sprinklr Modern Care

Engagement

Sendible
9.2
Sprinklr Modern Care
Automated routing and prioritization
Sendible
8.8
Sprinklr Modern Care
Customer interaction histories
Sendible
9.5
Sprinklr Modern Care
Bulk actions
Sendible
9.2
Sprinklr Modern Care

Marketing

Sendible
7.1
Sprinklr Modern Care
Lead generation
Sendible
9.0
Sprinklr Modern Care
Content marketing
Sendible
9.3
Sprinklr Modern Care
Paid media management
Sendible
1.0
Sprinklr Modern Care
Campaigns and promotions
Sendible
9.0
Sprinklr Modern Care

Channel coverage/integration

Sendible
9.4
Sprinklr Modern Care
Twitter
Sendible
9.3
Sprinklr Modern Care
Facebook
Sendible
9.3
Sprinklr Modern Care
LinkedIn
Sendible
9.3
Sprinklr Modern Care
Google+
Sendible
10.0
Sprinklr Modern Care
Instagram
Sendible
9.3
Sprinklr Modern Care
Pinterest
Sendible
9.0
Sprinklr Modern Care
YouTube
Sendible
9.3
Sprinklr Modern Care

Reporting/analytics

Sendible
9.2
Sprinklr Modern Care
Campaign success analytics
Sendible
9.1
Sprinklr Modern Care
Real-time tracking
Sendible
9.4
Sprinklr Modern Care
Competitor analysis
Sendible
9.0
Sprinklr Modern Care

Account management

Sendible
9.2
Sprinklr Modern Care
Role-based user permissions & privileges
Sendible
9.0
Sprinklr Modern Care
Mobile access
Sendible
9.3
Sprinklr Modern Care

Pros

Sendible

  • Easy to schedule and post to all of your social media platforms.
  • Customer support is very accommodating and always there to help. I have never had an issue with reaching someone whether it was for a quick question or to demo other features.
  • They have an awesome affiliate program (example: I earned over $600 from one company clicking through an signing up from my affiliate link - yay!)
  • Compared to other social media platforms, Sendible has been the most robust with features and ease of use.
  • They are always making advances and upgrades to their service offerings to better meet the needs of their customers.
Lee'Ann Burgess | TrustRadius Reviewer

Sprinklr Modern Care

  • Merge topics: I work for a TV show website and TV fans often write in asking the same questions (ie: How do I watch a show? Has ____ been canceled? etc). The ability to merge duplicate questions to one master FAQ topic allows managers to keep our community organized, keep track of how many people have the same question, and save time that would otherwise be spent replying to each person individually.
  • Multiple management seats/levels: Sprinklr Modern Care allows managers to delegate community management tasks to interns and moderators by giving them access to certain features of our forum without giving them "full control" of our account.
  • Official responses: We're able to make sure our employee responses don't get lost in the shuffle of busy conversation on our forums by marking certain responses as "official." This adds a special badge to important replies and pins them to the top, so users can more easily access the most relevant/accurate response to the issue they're reporting or question they're asking.
  • Easy moderator sorting/view: The manager console allows community managers to customize the way they view the forum, and therefore more easily spot high-priority items. Sort by post date, number of replies on a topic, or filter posts to view topics that have not yet been addressed by an employee to make sure nothing slips through the cracks.
Alexandra Gambardella | TrustRadius Reviewer

Cons

Sendible

  • Inbox. The inbox of incoming messages/posts is very clunky. Threads are separated into individual messages, making it difficult to follow conversations.
  • Reporting. The included reporting features are limited and don't allow for enough customization to be worth using.
  • Hashtags. When discussing the 10 most common mistakes (or whatever the title might be), we are unable to say "You won't believe #3" because the system reads this as a hashtag to link rather than just a number. It adds on editing time when approving posts.
  • Default settings. As a Social Media Manager, it is annoying to have myself set as default when looking at the content calendar. I don't write the posts, just approved and schedule them, so manually entering in my writers' names in the filters could be made easier by making this an editable feature.
  • Instagram. You cannot post multiple images in a single Instagram post from Sendible.
  • Service Lists. They are supposed to be helpful in grouping your services (we do this by brand), however, these lists don't pull the information you put on individual services. So if I have a list with Facebook, Instagram, and Pinterest for Brand A, you can't just add the Brand A Service List filter onto the calendar and see all of those posts that are scheduled. They don't seem to have much purpose at all.
Megan Lemons | TrustRadius Reviewer

Sprinklr Modern Care

  • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
  • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
  • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sendible

Sendible 8.0
Based on 4 answers
If I am given a larger budget to work with then I'd like a program that tracks and collects my PR hits, as well as sends me important info to respond to. I realy like the way New Brand Analytics tracks my Trip Advisor,etc ratings
Anonymous | TrustRadius Reviewer

Sprinklr Modern Care

Sprinklr Modern Care 7.5
Based on 7 answers
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
Daved Artemik | TrustRadius Reviewer

Usability

Sendible

Sendible 9.0
Based on 2 answers
Sendible is very easy to use. I was a new member on my marketing team and this was one of the first platforms I was exposed to. The interface is clear and simple and there are a lot of helpful tools within the platform.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Care

Sprinklr Modern Care 8.0
Based on 3 answers
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
Steve MacLaughlin | TrustRadius Reviewer

Reliability and Availability

Sendible

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 6 answers
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
Steve MacLaughlin | TrustRadius Reviewer

Performance

Sendible

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 6 answers
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
Anonymous | TrustRadius Reviewer

Support Rating

Sendible

Sendible 9.5
Based on 2 answers
Sendible accommodates its users with superior customer service. Users who require a more personalized support can navigate right on the Sendible homepage and schedule a demo.The Sendible team frequently updates their blog content with vibrant posts and graphics associated with management of social media. Sendible staff will always do their best to help with questions and they are very receptive.
Daniel Cooper | TrustRadius Reviewer

Sprinklr Modern Care

Sprinklr Modern Care 7.0
Based on 19 answers
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
Anonymous | TrustRadius Reviewer

In-Person Training

Sendible

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 10.0
Based on 1 answer
Our customer support team went through in-person training. I am not unable to rate.
Anonymous | TrustRadius Reviewer

Implementation Rating

Sendible

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 9.0
Based on 4 answers
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Steve MacLaughlin | TrustRadius Reviewer

Alternatives Considered

Sendible

Sendible totally knocks the rest of the competition out of the water. I have literally tried every single other scheduling app that out there and this platform is the best to view and keep scheduled posts up with ease. You can read and respond to messages right from the home screen and organize how you want to see your feed.
olivia lori | TrustRadius Reviewer

Sprinklr Modern Care

Many tools are the same, but the one where I noticed the biggest difference was between Brandwatch and Sprinklr when it comes to social listening. Brand watch has a good and more affordable social listening platform, but it is not as easy to use and requires the client to code keywords versus have user-friendly logic that can be quickly applied to social listening queries.
Anonymous | TrustRadius Reviewer

Return on Investment

Sendible

  • Our case study on the Pinterest side of things was remarkable. Allowing us to schedule our pins in advance meant we could publish at a higher frequency and also at more meaningful times. It impacted our Pinterest growth and conversions from Pinterest very noticeably.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Care

  • Improved self-support. Many customers are able to find answers to their questions without even posting to our community
  • Excellent peer support. Our customers excel at helping each other. We are lucky to have community members who are experts at our product and many of them are generous with their time and assist newcomers before our community managers are able to!
Laura Thomas | TrustRadius Reviewer

Screenshots

Sprinklr Modern Care

Pricing Details

Sendible

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$29*

* a month

Sendible Editions & Modules

Edition
Creator$291
Traction$891
Scale$1991
Expansion$3991
Custom White Labelprice on request
  1. per month
Additional Pricing Details
15% discount if paying annually. 15% monthly discount or 25% annual discount offered to non-profits.

Sprinklr Modern Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Care Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sendible
9.0
Sprinklr Modern Care
8.2

Likelihood to Renew

Sendible
8.0
Sprinklr Modern Care
7.5

Usability

Sendible
9.0
Sprinklr Modern Care
8.0

Reliability and Availability

Sendible
Sprinklr Modern Care
9.9

Performance

Sendible
Sprinklr Modern Care
9.9

Support Rating

Sendible
9.5
Sprinklr Modern Care
7.0

In-Person Training

Sendible
Sprinklr Modern Care
10.0

Implementation Rating

Sendible
Sprinklr Modern Care
9.0

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