What users are saying about
4 Ratings
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37 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

ThousandEyes

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37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Sensu

  • Well suited for raising pagers when you have count-based metrics.
  • Well suited for threshold-based metrics.
  • Not well suited for tracking events over the day, since graphs and other visualizations are missing.
Debodirno Chandra | TrustRadius Reviewer

ThousandEyes

ThousandEyes is a great option for those who strive to portray the fullest picture available to their departments or their clients when describing the end-to-end user experience of the visitors who are utilizing their app, website, or whatever they are monitoring. Being able to use real-time data to pinpoint where issues are arising, issues your website may be running into, or pressure points that can be easily remedied is something I had wished existed for the longest time. ThousandEyes delivers the above and so, so much more.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Sensu
4.6
ThousandEyes
Application monitoring
Sensu
4.7
ThousandEyes
Database monitoring
Sensu
4.7
ThousandEyes
Threshold alerts
Sensu
8.3
ThousandEyes
Application performance management console
Sensu
1.0
ThousandEyes
Virtualization monitoring
Sensu
1.9
ThousandEyes
Server availability and performance monitoring
Sensu
5.8
ThousandEyes
Server usage monitoring and capacity forecasting
Sensu
6.0
ThousandEyes

Network Performance Monitoring

Sensu
ThousandEyes
8.4
Network monitoring
Sensu
ThousandEyes
8.9
Baseline threshold calculation
Sensu
ThousandEyes
8.7
Alerts
Sensu
ThousandEyes
9.5
Network capacity planning
Sensu
ThousandEyes
7.7
Network mapping
Sensu
ThousandEyes
8.6
Customizable reports
Sensu
ThousandEyes
8.4
Wireless infrastructure monitoring
Sensu
ThousandEyes
7.3

Pros

Sensu

  • Unique concept as a "monitoring router" that can tie services together.
  • Backward-compatible with Nagios environments.
  • More of a DevOps focus than Nagios.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Anonymous | TrustRadius Reviewer

Cons

Sensu

  • Cannot be solely used for tracking metrics over time.
  • Not a very good UI.
Debodirno Chandra | TrustRadius Reviewer

ThousandEyes

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Kevin Duffey | TrustRadius Reviewer

Support Rating

Sensu

Sensu 3.0
Based on 1 answer
Sensu's customer support was always willing to work with us but never really seemed to learn much from our experiences. I think they get a lot of customers with DevOps IT teams that are willing to put in a lot of elbow grease to get the most of Sensu's architecture.However, despite explaining my continued disappointment with their documentation and the overall flow of the product, I never got much more than a "sorry" and a notice that their documentation was open source if I wanted to contribute to it.The problem, of course, is that you can't document what you don't understand. I'm a former technical writer, so I know that better than most.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes 9.4
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

Sensu

Have used New Relic and Sematext Cloud for APM and for tracking over days and visualizing the issues. But those are very expensive as compared to Sensu.
Debodirno Chandra | TrustRadius Reviewer

ThousandEyes

Among all the products that I have mentioned above ThousandEyes have mostly all the features included in it. Additionally they are always ready for the request or enhancement made by the end users. Also the support team is available 24/7 which leads all other applications behind and also it is cost effective.
Anonymous | TrustRadius Reviewer

Return on Investment

Sensu

  • Standing up the Sensu Go server took very little effort.
  • Setting up and maintaining the build processes and deployment logic for Sensu assets and checks was somewhat exhausting and resulted in lower adoption among non-DevOps IT.
  • The limited web interface resulted in lower adoption among non-DevOps IT.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Sensu

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Sensu
5.9
ThousandEyes
9.0

Support Rating

Sensu
3.0
ThousandEyes
9.4

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