Service Fusion vs. Verizon Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Service Fusion
Score 8.7 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Verizon Connect
Score 4.8 out of 10
N/A
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
$40
per vehicle/per month
Pricing
Service FusionVerizon Connect
Editions & Modules
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
Verizon Connect
$40.00
per vehicle/per month
Offerings
Pricing Offerings
Service FusionVerizon Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Service FusionVerizon Connect
Top Pros
Top Cons
Best Alternatives
Service FusionVerizon Connect
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10

No answers on this topic

Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10

No answers on this topic

Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Service FusionVerizon Connect
Likelihood to Recommend
9.0
(1 ratings)
3.4
(17 ratings)
Support Rating
-
(0 ratings)
8.0
(12 ratings)
User Testimonials
Service FusionVerizon Connect
Likelihood to Recommend
Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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Verizon Business (formerly Verizon Enterprise)
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed.

The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
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Pros
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
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Verizon Business (formerly Verizon Enterprise)
  • Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
  • Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
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Cons
Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
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Verizon Business (formerly Verizon Enterprise)
  • Contractor install is very cumbersome, inconvenient, and causes downtime.
  • Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
  • Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
  • Lots of problems are "sent to development."
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Support Rating
Service Fusion
No answers on this topic
Verizon Business (formerly Verizon Enterprise)
Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.
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Alternatives Considered
Service Fusion
No answers on this topic
Verizon Business (formerly Verizon Enterprise)
Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.
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Return on Investment
Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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Verizon Business (formerly Verizon Enterprise)
  • Costly compared to other GPS programs.
  • Tied to long term contracts. Representatives do not know how to cancel service.
  • Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years.
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ScreenShots