Likelihood to Recommend eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.
Read full review ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
Read full review Pros We like that eMaint is highly configurable. You can customize fields to meet your needs You can store and track documents and photos assigned to your assets You can run custom reports. Great customer service Read full review ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system. They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times. I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training. Read full review Cons Functionality not delivered as promised - on usage of tab. QR code functionality. Friction between implementation team and marketing team that sold this to us. Read full review Sometimes the functionality of the software is slow. Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time. They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance. I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough. Read full review Usability I gave it a high rating because it's an easy to use platform.
It walks you step by step to goal accomplishment It doesn't drown you in tech speak or unnecessary steps It appears to be created by the busy facilities manager that just needs the good stuff with no fluff. Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field. Read full review Support Rating Customer support was always readily available, even when natural disasters were taking place.
Read full review Sue Thomas is the reason...
If a vendor has a template to upload I can ask for her support and it's done. If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly. I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me. If there is a technical issues she will find a work around for me so I can focus on my job not my admin work. Clear and timely communication on every and all open issues. Read full review Implementation Rating It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
Read full review Alternatives Considered eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format
Read full review Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
Read full review Return on Investment We easily track service events over multiple locations so we are able to save on costs Able to run asset lists for inspections Able to keep up with contracts' renewals and service costs Read full review It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%. Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items. Read full review ScreenShots ServiceChannel Screenshots