ManageEngine ServiceDesk Plus vs. Serviceware Processes (helpLine)
ManageEngine ServiceDesk Plus vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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ManageEngine ServiceDesk Plus | N/A | ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation. | $10 Starting Price Per Month | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
ManageEngine ServiceDesk Plus | Serviceware Processes (helpLine) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ManageEngine ServiceDesk Plus | Serviceware Processes (helpLine) | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ManageEngine ServiceDesk Plus | Serviceware Processes (helpLine) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ManageEngine ServiceDesk Plus | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 9.0 (19 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 6.0 (1 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | - (0 ratings) |
Support Rating | 9.0 (3 ratings) | 9.0 (1 ratings) |
ManageEngine ServiceDesk Plus | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware |
Pros | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware |
Cons | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware |
Likelihood to Renew | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware No answers on this topic |
Usability | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware No answers on this topic |
Support Rating | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware |
Alternatives Considered | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware |
Return on Investment | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Serviceware |
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