ServiceNow App Engine vs. Zeplin

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

I still have some issues, especially with color integration between the style guide and also project. When we update the colors, it's not automatically sync to every project. Aside from that, zeplin solves my problem for hand-off design from design to developer. I set zeplin is source of truth design file

Incentivized

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• Ease in automatically building design style guides, saving time that might be spent on building style guides in another tool (such as InDesign).
• Users can use Mac, PC, or web versions of this app to collaborate on a single project, enabling us to work with a wider pool of contractors.
• Accelerates the design-to-development workflow, as it’s very easy to import Sketch or Photoshop files through plug-ins, and HTML/CSS codes are automatically created based on designs.
• Provides cross-platform specifications for web, iOS, and Android, which can save developers time in figuring out specifications beyond the “main platform" on their own.

Incentivized

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

• The uploading and syncing of assets is great for sketch and photoshop but we use illustrator and that can be cumbersome/tedious at times.
• There are certain elements that have been a bit confusing to navigate at times, but for the most part, it's pretty user-friendly
• More integrations

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

Great tool

Incentivized

overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

-Inconvenient table of contents; -Search only checks screens' names in the Zeplin project, not checks text on the screens, even though it's stored there as text and can be easily read from a technical perspective; -I have to log in too often. This is too secure for such an application

Incentivized

Almost 100% available on time

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

Zeplin has classic support with a chat from the website. It's working fine, and we're also getting the support needed when needed. However, Zeplin is very good at closing the incidents and moving on. It was a while ago we had a case with their support so that it might have improved since then.

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

Incentivized

Zeplin is great to inspect and share user interfaces, specifications and assets, perfect for developers. Tools like InVision and Marvel are much better to create prototypes for both developers, coworkers and even stakeholders, but they don't have this kind of feature (inspection) as Zeplin does. So each of them can be used for different purposes, offering different approaches to share and interact with layouts for apps and websites.

Incentivized

It is scalable but not reliable

Incentivized

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized

• Development time has reduced as the design updates are communicated in real time to developers and they don't have to write the boilerplate code as it's already generated.
• Employee engagement has improved as every stakeholder is aware about the design changes from the beginning and can give their inputs.
• Designers save a lot of time as they don't to explicitly communicate when the update or publish their designs and also it just takes a couple of clicks to publish their designs. Also, lot of rework is saved as every stakeholder is involved right from the beginning.

Incentivized