ServiceNow Customer Service Management vs. Higher Logic Vanilla
ServiceNow Customer Service Management vs. Higher Logic Vanilla
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Higher Logic Vanilla | N/A | Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce. | N/A |
ServiceNow Customer Service Management | Higher Logic Vanilla | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
ServiceNow Customer Service Management | Higher Logic Vanilla | |
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ServiceNow Customer Service Management | Higher Logic Vanilla | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | Higher Logic Vanilla | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Experience Cloud Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Higher Logic Vanilla | |
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Likelihood to Recommend | 7.4 (6 ratings) | 9.0 (10 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | 10.0 (1 ratings) | 9.0 (1 ratings) |
Support Rating | 9.0 (1 ratings) | 9.0 (1 ratings) |
ServiceNow Customer Service Management | Higher Logic Vanilla | |
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Likelihood to Recommend | ServiceNow | Higher Logic |
Pros | ServiceNow | Higher Logic |
Cons | ServiceNow | Higher Logic |
Usability | ServiceNow | Higher Logic |
Support Rating | ServiceNow | Higher Logic |
Alternatives Considered | ServiceNow | Higher Logic |
Return on Investment | ServiceNow | Higher Logic |
ScreenShots | Higher Logic Vanilla Screenshots |