ServiceNow Customer Service Management vs. Verint Community
ServiceNow Customer Service Management vs. Verint Community
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Verint Community | N/A | Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015. | N/A |
ServiceNow Customer Service Management | Verint Community | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Verint Community | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
ServiceNow Customer Service Management | Verint Community | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
ServiceNow Customer Service Management | Verint Community | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Experience Cloud Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Verint Community | |
---|---|---|
Likelihood to Recommend | 7.4 (6 ratings) | 8.5 (29 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (2 ratings) |
Usability | 10.0 (1 ratings) | 9.0 (6 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 9.0 (1 ratings) | 10.0 (6 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 7.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
ServiceNow Customer Service Management | Verint Community | |
---|---|---|
Likelihood to Recommend | ServiceNow | Verint |
Pros | ServiceNow | Verint |
Cons | ServiceNow | Verint |
Likelihood to Renew | ServiceNow No answers on this topic | Verint |
Usability | ServiceNow | Verint |
Support Rating | ServiceNow | Verint |
Implementation Rating | ServiceNow No answers on this topic | Verint |
Alternatives Considered | ServiceNow | Verint |
Scalability | ServiceNow No answers on this topic | Verint |
Return on Investment | ServiceNow | Verint |
ScreenShots | Verint Community Screenshots |