KANA Express, discontinued vs. ServiceNow Customer Service Management
KANA Express, discontinued vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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KANA Express, discontinued | N/A | Verint Express (formerly KANA Express) was a cloud-based multi-channel customer engagement / experience platform that was owned and supported by Verint since that company's 2014 acquisition of KANA Software. The product has since been discontinued. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
KANA Express, discontinued | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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KANA Express, discontinued | ServiceNow Customer Service Management | |
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Self Help Community |
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Multi-Channel Help |
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KANA Express, discontinued | ServiceNow Customer Service Management | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
KANA Express, discontinued | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 3.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
KANA Express, discontinued | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Discontinued Products | ServiceNow |
Pros | Discontinued Products | ServiceNow |
Cons | Discontinued Products | ServiceNow |
Usability | Discontinued Products No answers on this topic | ServiceNow |
Support Rating | Discontinued Products No answers on this topic | ServiceNow |
Alternatives Considered | Discontinued Products No answers on this topic | ServiceNow |
Return on Investment | Discontinued Products | ServiceNow |
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