Archer Integrated Risk Management Platform vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Archer
Score 7.7 out of 10
N/A
RSA Archer, from the security, governance, and risk division of RSA Security is an integrated risk management / GRC platform.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.1 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
Archer Integrated Risk Management PlatformServiceNow Governance, Risk, and Compliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ArcherServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Archer Integrated Risk Management PlatformServiceNow Governance, Risk, and Compliance
Considered Both Products
Archer
Chose Archer Integrated Risk Management Platform
RSA Archer stacks up against the other products in the following aspects; Continuous innovation and improvement in user experience
ServiceNow Governance, Risk, and Compliance
Chose ServiceNow Governance, Risk, and Compliance
ServiceNow Governance, Risk, and Compliance is a combination of operational excellence and user friendly interface. It offers the best feature-set and value as compared to its peers.
Chose ServiceNow Governance, Risk, and Compliance
Well, I have used many GRC tools but Onspring and ServiceNow Governance, Risk, and Compliance are among the top in many organizations. And since I have worked on many I can easily distinguish, why I will choose which tools and ServiceNow Governance, Risk, and Compliance win …
Top Pros
Top Cons
Features
Archer Integrated Risk Management PlatformServiceNow Governance, Risk, and Compliance
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Archer Integrated Risk Management Platform
9.5
13 Ratings
22% above category average
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
11% above category average
Common repository of GRC items8.712 Ratings8.610 Ratings
Risk management10.011 Ratings9.010 Ratings
Integration with Corporate Performance Management (CPM) systems8.89 Ratings7.610 Ratings
GRC policy management9.913 Ratings8.410 Ratings
Incident management10.013 Ratings8.89 Ratings
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Archer Integrated Risk Management PlatformServiceNow Governance, Risk, and Compliance
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Score 8.8 out of 10
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Score 8.8 out of 10
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User Ratings
Archer Integrated Risk Management PlatformServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
9.0
(13 ratings)
8.0
(11 ratings)
Usability
7.0
(3 ratings)
7.3
(4 ratings)
Support Rating
5.3
(2 ratings)
7.4
(4 ratings)
User Testimonials
Archer Integrated Risk Management PlatformServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
RSA Security
RSA Archer is fantastic at cataloguing, personalizing assessments, raw reporting, and capacity to add custom fields. It is a little clunky around adding contextual information to notifications, peeking into data before attempting to load pages, quick navigation or determining linked (or sub-linked) relationships. These are all concerns that can either be worked around with an appropriate data scheme or with careful administration of the sub-routines.
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ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros
RSA Security
  • Integration capabilities to multiple enterprise systems
  • Control standards and Procedures to address multiple regulatory/authoritative sources, standards and frameworks enabling test once satisfy many requiremnts
  • Rapid application development and User friendly tool with configuration capability to customize easily without user requiring programming or coding skills
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ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons
RSA Security
  • They release time to time updates, which causes issues in the GUI. However, one has to be careful while installing the update.
  • There is no open and free academy to learn more about the tool.
  • One cannot stay to a particular product version, they have to move to the next version to keep up with the changes.
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ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
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Usability
RSA Security
Good tool to get the information communicated, approval workflow, and easy to add new findings/questionnaires. Seems to be compatible with different browsers and little downtime. Only request for improvement is to add an export feature with fewer clicks. Maybe batch export.
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ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Support Rating
RSA Security
Our RSA Archer team is dedicated to finding solutions for our organization. They haven't mentioned any issues with receiving support with deployment or bug fixes, and generally the platform is very dependable. They are always very excited about delivering a version upgrade and presenting any new features that provide more dashboards or chart types.
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ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
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Alternatives Considered
RSA Security
It has been roughly 5 years since I have seen Securevue, so a lot can change, but to me it felt like several products were purchased and an attempt was made to piece them all together into a single solution (and I believe that may have been true). It also required agents on endpoints which did not fit the model I believed customers were looking for. MetricStream appeared to be difficult to install as it took their own engineers some time to get it installed in my lab environment. I did not think their web interface was as intuitive as RSA Archer. Customization to the platform was possible to some degree, but required a lot more work and technical skills than required by Archer. I did like the landing page for MetricStream which called out the important action items for the current user, but Archer v6.X now has this feature.
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ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
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Return on Investment
RSA Security
  • We were able to achieve approx 63% gain in operational efficiency.
  • Reduce the number of findings and exceptions during an Internal audit to almost zero.
  • Get compliance to all client contracts tracked through the tool thus increasing the confidence of clients in our systems and processes.
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ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
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ScreenShots