34 Ratings
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Score 7.8 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

ServiceNow Governance, Risk, and Compliance

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Anonymous | TrustRadius Reviewer

Symantec Control Compliance Suite

Provides accurate report results in an environment that requires user auditing. The program is appropriate for those that are strong query writers and know what they need.
Ross Isbrandt | TrustRadius Reviewer

Feature Rating Comparison

Governance, Risk & Compliance

ServiceNow Governance, Risk, and Compliance
6.9
Symantec Control Compliance Suite
Common repository of GRC items
ServiceNow Governance, Risk, and Compliance
6.4
Symantec Control Compliance Suite
Risk management
ServiceNow Governance, Risk, and Compliance
6.5
Symantec Control Compliance Suite
Integration with Corporate Performance Management (CPM) systems
ServiceNow Governance, Risk, and Compliance
7.7
Symantec Control Compliance Suite
GRC policy management
ServiceNow Governance, Risk, and Compliance
6.3
Symantec Control Compliance Suite
Incident management
ServiceNow Governance, Risk, and Compliance
7.5
Symantec Control Compliance Suite

Pros

ServiceNow Governance, Risk, and Compliance

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Anonymous | TrustRadius Reviewer

Symantec Control Compliance Suite

  • Clear field and data selection
  • Customizable queries
  • Efficient response time to commands
Ross Isbrandt | TrustRadius Reviewer

Cons

ServiceNow Governance, Risk, and Compliance

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA | TrustRadius Reviewer

Symantec Control Compliance Suite

  • The interface requires some patience as navigation takes some getting used to
  • Some better report creation wizards would help greately
Ross Isbrandt | TrustRadius Reviewer

Usability

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.2
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Anonymous | TrustRadius Reviewer

Symantec Control Compliance Suite

No score
No answers yet
No answers on this topic

Support Rating

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Anonymous | TrustRadius Reviewer

Symantec Control Compliance Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

ServiceNow Governance, Risk, and Compliance

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
Anonymous | TrustRadius Reviewer

Symantec Control Compliance Suite

No answers on this topic

Return on Investment

ServiceNow Governance, Risk, and Compliance

  • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
Anonymous | TrustRadius Reviewer

Symantec Control Compliance Suite

  • On multiple occasions helped us catch human error
  • Has shown where better risk management policies can be implemented
  • Has increased response times
Ross Isbrandt | TrustRadius Reviewer

Pricing Details

ServiceNow Governance, Risk, and Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec Control Compliance Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ServiceNow Governance, Risk, and Compliance
7.3
Symantec Control Compliance Suite
7.0

Usability

ServiceNow Governance, Risk, and Compliance
7.2
Symantec Control Compliance Suite

Support Rating

ServiceNow Governance, Risk, and Compliance
7.4
Symantec Control Compliance Suite

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