ServiceNow Governance, Risk, and Compliance vs Symantec Control Compliance Suite

Likelihood to Recommend

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.

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Verified User

Manager in Finance and Accounting

Mining & Metals Company, 10,001+ employees

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Provides accurate report results in an environment that requires user auditing. The program is appropriate for those that are strong query writers and know what they need.

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Ross Isbrandt

IT Department - Implementation/Project Associate

Miniter GroupBanking, 201-500 employees

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Feature Rating Comparison

ServiceNow Governance, Risk, and Compliance

Symantec Control Compliance Suite

Common repository of GRC items

Risk management

Integration with Corporate Performance Management (CPM) systems

GRC policy management

Incident management

Pros

Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Clear field and data selection
Customizable queries
Efficient response time to commands

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Ross Isbrandt

IT Department - Implementation/Project Associate

Miniter GroupBanking, 201-500 employees

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Cons

Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
Easier way to implement workflow.
Offering better metrics without buying add-on tools.

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Nick Bettes, CRISC, MBA

IT Risk & Compliance Manager

King & SpaldingInformation Technology and Services, 10,001+ employees

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The interface requires some patience as navigation takes some getting used to
Some better report creation wizards would help greately

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Ross Isbrandt

IT Department - Implementation/Project Associate

Miniter GroupBanking, 201-500 employees

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Usability

ServiceNow Governance, Risk, and Compliance 7.2

Based on 4 answers

I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.

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Verified User

Manager in Finance and Accounting

Mining & Metals Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Support Rating

ServiceNow Governance, Risk, and Compliance 7.4

Based on 4 answers

It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.

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Verified User

Manager in Finance and Accounting

Mining & Metals Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.

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Verified User

Technician in Information Technology

Banking Company, 51-200 employees

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No answers on this topic

Return on Investment

Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 1001-5000 employees

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On multiple occasions helped us catch human error
Has shown where better risk management policies can be implemented
Has increased response times

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Ross Isbrandt

IT Department - Implementation/Project Associate

Miniter GroupBanking, 201-500 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ServiceNow Governance, Risk, and Compliance

Symantec Control Compliance Suite

ServiceNow Governance, Risk, and Compliance

Symantec Control Compliance Suite

ServiceNow Governance, Risk, and Compliance

Symantec Control Compliance Suite

ServiceNow Governance, Risk, and Compliance vs Symantec Control Compliance Suite