ServiceNow IT Asset Management vs. Symantec IT Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Asset Management
Score 8.6 out of 10
N/A
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
Symantec IT Management Suite
Score 8.0 out of 10
N/A
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
Pricing
ServiceNow IT Asset ManagementSymantec IT Management Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Asset ManagementSymantec IT Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Asset ManagementSymantec IT Management Suite
Top Pros
Top Cons
Features
ServiceNow IT Asset ManagementSymantec IT Management Suite
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ServiceNow IT Asset Management
8.5
17 Ratings
11% above category average
Symantec IT Management Suite
8.6
2 Ratings
12% above category average
Software and hardware inventory tracking8.317 Ratings7.02 Ratings
License management8.815 Ratings10.02 Ratings
Asset lifecycle monitoring8.916 Ratings9.02 Ratings
Contract management8.515 Ratings9.02 Ratings
Asset relationship management8.116 Ratings8.02 Ratings
Best Alternatives
ServiceNow IT Asset ManagementSymantec IT Management Suite
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow IT Asset ManagementSymantec IT Management Suite
Likelihood to Recommend
8.8
(18 ratings)
8.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
ServiceNow IT Asset ManagementSymantec IT Management Suite
Likelihood to Recommend
ServiceNow
As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
Read full review
Broadcom
The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
Read full review
Pros
ServiceNow
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
Read full review
Broadcom
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Read full review
Cons
ServiceNow
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
Read full review
Broadcom
  • Increased memory consumption
  • Older machines can not support the program
Read full review
Usability
ServiceNow
No answers on this topic
Broadcom
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Read full review
Support Rating
ServiceNow
No answers on this topic
Broadcom
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Read full review
Alternatives Considered
ServiceNow
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
Read full review
Broadcom
We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
Read full review
Return on Investment
ServiceNow
  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
Read full review
Broadcom
  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
Read full review
ScreenShots