ServiceNow IT Business Management vs. TOPdesk
ServiceNow IT Business Management vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Business Management | N/A | ServiceNow IT Business Management is a soluton bundle built on the Now Platform designed to allow users to gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered. The bundle is focused on agile development of enterprise apps, supporting innovation management and providing performance analytics . It is available in a Standard edition and via a Professional… | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
ServiceNow IT Business Management | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
ServiceNow IT Business Management | TOPdesk | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Business Management | TOPdesk | |
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Small Businesses | monday.com Score 8.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Quickbase Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quickbase Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Business Management | TOPdesk | |
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Likelihood to Recommend | 8.1 (3 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.8 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.7 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
ServiceNow IT Business Management | TOPdesk | |
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Likelihood to Recommend | ServiceNow | TOPdesk |
Pros | ServiceNow | TOPdesk |
Cons | ServiceNow | TOPdesk |
Likelihood to Renew | ServiceNow No answers on this topic | TOPdesk |
Usability | ServiceNow No answers on this topic | TOPdesk |
Reliability and Availability | ServiceNow No answers on this topic | TOPdesk |
Performance | ServiceNow No answers on this topic | TOPdesk |
Support Rating | ServiceNow No answers on this topic | TOPdesk |
In-Person Training | ServiceNow No answers on this topic | TOPdesk |
Online Training | ServiceNow No answers on this topic | TOPdesk |
Implementation Rating | ServiceNow No answers on this topic | TOPdesk |
Alternatives Considered | ServiceNow | TOPdesk |
Scalability | ServiceNow No answers on this topic | TOPdesk |
Return on Investment | ServiceNow | TOPdesk |
ScreenShots |