6 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ServiceNow IT Business Management

We don't need to worry about the backend infrastructure because it is a SaaS application and it is very easy to customize the business models and processes. Good option of adding products like software assets management, service management, HR management etc. An immediate tool to assign and monitor the work in progress of tasks, incidents, normal requests, and changes.
Anonymous | TrustRadius Reviewer

Tricentis qTest

It is very appropriate to connect all test cases with the user's history and connect with all JIRAs with TCs. By saving all the test documents in one place it gives us a lot of order and ease of use allows to run my test cases in different browsers and have the execution of the test for each execution separately and very useful your automation script for our requirement, but I'm still exploring in that area. should have some built-in tool to capture the screenshots.
Carla Borges | TrustRadius Reviewer

Pros

ServiceNow IT Business Management

  • Creating Requests
  • Knowledge base article
  • Hassle free UI
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • Easy to use GUI
  • Insights
  • Jira integration
Anvesh Malhotra | TrustRadius Reviewer

Cons

ServiceNow IT Business Management

  • New UI is bad. Transition is not liked by users
  • Notifications can be improved. The mail notifications are little off
  • Category changes are not supposed to be hard
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • It is difficult to configure all the technologies.
  • It should be possible to use any version of Java.
  • You have to configure Redis, Elasticsearch and, Java before you can install.
  • Sometimes [there are] loading issues.
Carla Borges | TrustRadius Reviewer

Alternatives Considered

ServiceNow IT Business Management

It has already defined standard templates which can be used directly, thus saving time and effort. User interface is simple, easy to navigate, and highly customizable. Whenever the incident, change request has been created or modified, an automated mail is generated, so no continuous monitoring of tickets is required and which indicates that it is easy to integrate ServiceNow IT Business Management with third-party tools.
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • Integrations with JIRA and insights are attractive.
  • CI integration was built in-house.
Anvesh Malhotra | TrustRadius Reviewer

Return on Investment

ServiceNow IT Business Management

  • Best ITSM tool
  • Clean UI
  • Deployment is easy
Anonymous | TrustRadius Reviewer

Tricentis qTest

  • It had a positive impact as the company greatly improved its testing processes.
  • This tool allowed us to make perfect integrations with a series of leading applications.
  • Users get robust and rich integration with their JIRA instances.
Carla Borges | TrustRadius Reviewer

Pricing Details

ServiceNow IT Business Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tricentis qTest

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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