ServiceNow IT Business Management vs. Tricentis qTest

Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.

Incentivized

The qTest is well-suited for organizations transitioning to Agile or DevOps frameworks. It Streamlines test management with real-time collaboration and integrates with popular CI/CD tools. It excels in complex, large-scale projects needing centralized test cases management, traceability, and detailed reporting. However, organizations on a tight budget might find it cost prohibitive compared to simpler, low-cost alternatives.

Incentivized

• Creating Requests
• Knowledge base article
• Hassle free UI

Incentivized

• Highly customizable: we were able to organize our test cases in unique ways that made our work easier.
• Connectivity with Jira: being able to pull requirements information in from Jira was a big point for us.
• Standalone tool: Being a standalone tool on a dedicated server, we were able to have access to our tests regardless of whether our Jira server was down.

Incentivized

• New UI is bad. Transition is not liked by users
• Notifications can be improved. The mail notifications are little off
• Category changes are not supposed to be hard

Incentivized

• In requirements , we can't add multiple test cases at once, or search multiple cases at once, need to do one by one. Here actually qtest needs to improve.
• Linking cloud hosted qtest and on-premise TOSCA is very difficult especially when you are working with client system with security wall. It requires tunnelling software which is not recommended.

Incentivized

This has been a core QA management tool for our organization and integrates well with our other SDLC platforms (Azure DevOps/Jira/Katalon).

Incentivized

qTest is actually intuitive and user-friendly, despite my other scathing review aspects

Incentivized

The actual answer is 0. I have never experienced worse support, whether personal or professional

Incentivized

Again, supporting documentation could have been a lot better

Incentivized

Salesforce Appex Microfocus ITOM and related

Incentivized

Extensive integration options with various third-party tools, enabling seamless integration into existing workflows. Allows for flexibility and customization of workflows, fields, and permissions to adapt to unique testing requirements. Supports robust requirements traceability, ensuring comprehensive test coverage. Lastly management decisions too

Incentivized

• Best ITSM tool
• Clean UI
• Deployment is easy

Incentivized

• Better organization and centralization of test cases has led to more cohesive team collaboration
• Speed to delivery, deployments to production, are mostly maintained
• Performance issues have led to testing delays requiring the team to switch to other methods which contributed to QA bottleneck issues and sometimes even missed sprint commitments

Incentivized