<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
21 Ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Tricentis qTest

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.1 out of 100

Feature Set Ratings

    Test Management

    ServiceNow IT Business Management

    Feature Set Not Supported
    N/A
    6.7

    Tricentis qTest

    67%
    Tricentis qTest ranks higher in 5/5 features

    Centralized test management

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Manage test hosts and schedules

    N/A
    0 Ratings
    5.3
    53%
    6 Ratings

    Map tests to user stories

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Test execution reporting

    N/A
    0 Ratings
    6.3
    63%
    9 Ratings

    Defect management

    N/A
    0 Ratings
    6.5
    65%
    5 Ratings

    Attribute Ratings

    • ServiceNow IT Business Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    ServiceNow IT Business Management

    83%
    3 Ratings
    3.5

    Tricentis qTest

    35%
    12 Ratings

    Likelihood to Renew

    ServiceNow IT Business Management

    N/A
    0 Ratings
    4.0

    Tricentis qTest

    40%
    2 Ratings

    Usability

    ServiceNow IT Business Management

    N/A
    0 Ratings
    8.0

    Tricentis qTest

    80%
    1 Rating

    Support Rating

    ServiceNow IT Business Management

    N/A
    0 Ratings
    1.0

    Tricentis qTest

    10%
    1 Rating

    Implementation Rating

    ServiceNow IT Business Management

    N/A
    0 Ratings
    5.0

    Tricentis qTest

    50%
    1 Rating

    Likelihood to Recommend

    ServiceNow IT Business Management

    Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.
    Gal Avraham | TrustRadius Reviewer

    Tricentis qTest

    I've only used the Tricentis qTest Explorer portion of Tricentis qTest (I recall some of the test management stuff being too clunky and prescribed to fit our workflow, so we chose a different tool). It's well suited for automatically capturing screenshots of browser-based or Windows-based applications during test sessions. However, we've had difficulty getting it to work well in other contexts, such as inside a Virtual Machine or on Linux.
    Anonymous | TrustRadius Reviewer

    Pros

    ServiceNow IT Business Management

    • Creating Requests
    • Knowledge base article
    • Hassle free UI
    Anonymous | TrustRadius Reviewer

    Tricentis qTest

    • Highly customizable: we were able to organize our test cases in unique ways that made our work easier.
    • Connectivity with Jira: being able to pull requirements information in from Jira was a big point for us.
    • Standalone tool: Being a standalone tool on a dedicated server, we were able to have access to our tests regardless of whether our Jira server was down.
    Kagen Wilkinson | TrustRadius Reviewer

    Cons

    ServiceNow IT Business Management

    • New UI is bad. Transition is not liked by users
    • Notifications can be improved. The mail notifications are little off
    • Category changes are not supposed to be hard
    Anonymous | TrustRadius Reviewer

    Tricentis qTest

    • Data query is slow for large projects (64109 test cases). It's not usable because the screen won't even load.
    • It would be nice to be able to add user to groups directly within the individual user Action menu. Instead of having to create user, assign projects, then go to Groups to add the user.
    • Some simple filtering with the search function or make it context based. So that if I am in Test Design tab, and I run a search, provide results for TC's only. Right now it returns everything from Requirements and Test Runs, etc.
    Adrian Tang | TrustRadius Reviewer

    Pricing Details

    ServiceNow IT Business Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Tricentis qTest

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    $1,000 per year per user

    Likelihood to Renew

    ServiceNow IT Business Management

    No score
    No answers yet
    No answers on this topic

    Tricentis qTest

    Tricentis qTest 4.0
    Based on 2 answers
    This has been a core QA management tool for our organization and integrates well with our other SDLC platforms (Azure DevOps/Jira/Katalon).
    Anonymous | TrustRadius Reviewer

    Usability

    ServiceNow IT Business Management

    No score
    No answers yet
    No answers on this topic

    Tricentis qTest

    Tricentis qTest 8.0
    Based on 1 answer
    qTest is actually intuitive and user-friendly, despite my other scathing review aspects
    Nick Larsen | TrustRadius Reviewer

    Support Rating

    ServiceNow IT Business Management

    No score
    No answers yet
    No answers on this topic

    Tricentis qTest

    Tricentis qTest 1.0
    Based on 1 answer
    The actual answer is 0. I have never experienced worse support, whether personal or professional
    Nick Larsen | TrustRadius Reviewer

    Implementation Rating

    ServiceNow IT Business Management

    No score
    No answers yet
    No answers on this topic

    Tricentis qTest

    Tricentis qTest 5.0
    Based on 1 answer
    Again, supporting documentation could have been a lot better
    Nick Larsen | TrustRadius Reviewer

    Alternatives Considered

    ServiceNow IT Business Management

    Salesforce Appex Microfocus ITOM and related
    Gal Avraham | TrustRadius Reviewer

    Tricentis qTest

    We felt like for the feature set and due to the fact it was mid-range on the cost, it was a good choice. It also has some other plugins which we plan to utilize at some point like Tosca.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ServiceNow IT Business Management

    • Best ITSM tool
    • Clean UI
    • Deployment is easy
    Anonymous | TrustRadius Reviewer

    Tricentis qTest

    • Better organization and centralization of test cases has led to more cohesive team collaboration
    • Speed to delivery, deployments to production, are mostly maintained
    • Performance issues have led to testing delays requiring the team to switch to other methods which contributed to QA bottleneck issues and sometimes even missed sprint commitments
    Anonymous | TrustRadius Reviewer

    Screenshots

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