ServiceNow IT Service Management vs. Talend Data Integration

In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.

This tool fits all kinds of organizations and helps to integrate data between many applications. We can use this tool as data integration is a key feature for all organizations. It is also available in the cloud, which makes the integration more seamless. The firm can opt for the required tools when there are no data integration needs.

Incentivized

• When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
• I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
• Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
• To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.

Incentivized

• Talend Data Integration allows us to quickly build data integrations without a tremendous amount of custom coding (some Java and JavaScript knowledge is still required).
• I like the UI and it's very intuitive. Jobs are visual, allowing the team members to see the flow of the data, without having to read through the Java code that is generated.
• Dynamically table creation from new source.

• It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
• The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
• The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!

Incentivized

• Pricing for sure can be the area for improvement.
• Real time processing is slow as compared to other tools like Abinitio.
• While developing batches, it crashes a lot. It may be the issue with me, but I wanted to highlight it.

Incentivized

To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.

The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.

We use Talend Data Integration day in and day out. It is the best and easiest tool to jump on to and use. We can build a basic integration super-fast. We could build basic integrations as fast as within the hour. It is also easy to build transformations and use Java to perform some operations.

Incentivized

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

Incentivized

For a massive system, page loads are reasonably quick, including searches.

Incentivized

I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

Incentivized

Good support, specially when it relates to PROD environment. The support team has access to the product development team. Things are internally escalated to development team if there is a bug encountered. This helps the customer to get quick fix or patch designed for problem exceptions. I have also seen support showing their willingness to help develop custom connector for a newly available cloud based big data solution

Incentivized

To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.

Incentivized

We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.

Incentivized

In comparison with the other ETLs I used, Talend is more flexible than Data Services (where you cannot create complex commands). It is similar to Datastage speaking about commands and interfaces. It is more user-friendly than ODI, which has a metadata point of view on its own, while Talend is more classic. It has both on-prem and cloud approaches, while Matillion is only cloud-based.

Incentivized

ServiceNow works as an enterprise solution.

Incentivized

• Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
• One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
• Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
• Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.

Incentivized

• It’s only been a positive RoI with Talend given we’ve interfaced large datasets between critical on-Prem and cloud-native apps to efficiently run our business operations.
• 40K+ plots data, covering 1K+ crop varieties.
• 3K+ Customer & their credit data, 3K+ product inventory & pricing.

Incentivized