ServiceNow IT Service Management vs. UKG Ready

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Service Management
Score 8.4 out of 10
N/A
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
$10,000
per year
UKG Ready
Score 8.1 out of 10
N/A
Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.N/A
Pricing
ServiceNow IT Service ManagementUKG Ready
Editions & Modules
Starting Price
$10,000.00
per year
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Service ManagementUKG Ready
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Service ManagementUKG Ready
Top Pros
Top Cons
Features
ServiceNow IT Service ManagementUKG Ready
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ServiceNow IT Service Management
8.3
67 Ratings
2% above category average
UKG Ready
-
Ratings
Organize and prioritize service tickets8.966 Ratings00 Ratings
Expert directory7.650 Ratings00 Ratings
Service restoration7.655 Ratings00 Ratings
Self-service tools9.064 Ratings00 Ratings
Subscription-based notifications7.662 Ratings00 Ratings
ITSM collaboration and documentation8.359 Ratings00 Ratings
ITSM reports and dashboards8.861 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ServiceNow IT Service Management
8.5
60 Ratings
4% above category average
UKG Ready
-
Ratings
Configuration mangement8.259 Ratings00 Ratings
Asset management dashboard8.658 Ratings00 Ratings
Policy and contract enforcement8.752 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
ServiceNow IT Service Management
8.1
61 Ratings
3% below category average
UKG Ready
-
Ratings
Change requests repository7.661 Ratings00 Ratings
Change calendar7.455 Ratings00 Ratings
Service-level management9.157 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
7.6
179 Ratings
3% below category average
Employee demographic data00 Ratings8.6155 Ratings
Employment history00 Ratings7.4151 Ratings
Job profiles and administration00 Ratings7.8151 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.4141 Ratings
Organizational charting00 Ratings7.0113 Ratings
Organization and location management00 Ratings7.0134 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.6111 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
8.0
176 Ratings
0% below category average
Pay calculation00 Ratings8.6164 Ratings
Support for external payroll vendors00 Ratings7.4102 Ratings
Off-cycle/On-Demand payment00 Ratings7.967 Ratings
Benefit plan administration00 Ratings7.6125 Ratings
Direct deposit files00 Ratings8.8129 Ratings
Salary revision and increment management00 Ratings8.0120 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
7.6
162 Ratings
6% below category average
Approval workflow00 Ratings8.0147 Ratings
Balance details00 Ratings7.4154 Ratings
Annual carry-forward and encashment00 Ratings7.5131 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
8.1
167 Ratings
0% below category average
View and generate pay and benefit information00 Ratings8.2147 Ratings
Update personal information00 Ratings8.5154 Ratings
View company policy documentation00 Ratings8.0127 Ratings
View job history00 Ratings7.9130 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
8.3
61 Ratings
7% above category average
Tracking of all physical assets00 Ratings8.361 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
7.3
174 Ratings
4% below category average
Report builder00 Ratings7.2167 Ratings
Pre-built reports00 Ratings7.3168 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
7.1
114 Ratings
12% below category average
New hire portal00 Ratings7.1112 Ratings
Manager tracking tools00 Ratings7.189 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
7.0
64 Ratings
15% below category average
Individual goal setting00 Ratings7.057 Ratings
Performance tracking00 Ratings7.063 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
6.6
81 Ratings
18% below category average
Performance plans00 Ratings6.672 Ratings
Performance improvement plans00 Ratings6.767 Ratings
Review status tracking00 Ratings7.172 Ratings
Review reminders00 Ratings6.176 Ratings
Multiple review frequency00 Ratings6.761 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
5.5
23 Ratings
36% below category average
Create succession plans/pools00 Ratings6.422 Ratings
Candidate ranking00 Ratings7.02 Ratings
Candidate search00 Ratings6.63 Ratings
Candidate development00 Ratings2.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
UKG Ready
6.7
89 Ratings
14% below category average
Job Requisition Management00 Ratings6.875 Ratings
Company Website Posting00 Ratings6.874 Ratings
Publish to Social Media00 Ratings5.652 Ratings
Job Search Site Posting00 Ratings6.855 Ratings
Duplicate Candidate Prevention00 Ratings6.557 Ratings
Applicant Tracking00 Ratings6.977 Ratings
Notifications and Alerts00 Ratings7.582 Ratings
Best Alternatives
ServiceNow IT Service ManagementUKG Ready
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow IT Service ManagementUKG Ready
Likelihood to Recommend
8.3
(78 ratings)
8.1
(203 ratings)
Likelihood to Renew
9.0
(13 ratings)
7.5
(18 ratings)
Usability
6.3
(11 ratings)
7.4
(85 ratings)
Availability
10.0
(1 ratings)
9.0
(3 ratings)
Performance
9.0
(1 ratings)
9.3
(7 ratings)
Support Rating
7.3
(22 ratings)
8.2
(73 ratings)
In-Person Training
-
(0 ratings)
7.8
(2 ratings)
Online Training
1.0
(1 ratings)
6.5
(4 ratings)
Implementation Rating
10.0
(3 ratings)
6.3
(10 ratings)
Configurability
-
(0 ratings)
8.0
(4 ratings)
Ease of integration
-
(0 ratings)
5.6
(59 ratings)
Product Scalability
10.0
(1 ratings)
8.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(3 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(3 ratings)
User Testimonials
ServiceNow IT Service ManagementUKG Ready
Likelihood to Recommend
ServiceNow
In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
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UKG
UKG Ready is a great time keeping system, it is user friendly and employees that do use the application, do not have many complaints. Its the access and maneuvering around the application to get to where they need to go, or find what they are looking for or accessing the application that is the issue. Once they find the location on where they need to be in order to submit the request, it is quick and easy. We are finding that we are utilizing resources to sit with these employees even after providing in person or virtual training to help navigate to what they want to do.
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Pros
ServiceNow
  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Read full review
UKG
  • I find timesheets to be easy to use and provide good details for employees and employers.
  • I love how customizable the dashboard is. This is a time saver for someone working in HR.
  • The payroll process was easy to learn. The steps are simple to follow, and changes can be made to the pay statements with ease.
Read full review
Cons
ServiceNow
  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Read full review
UKG
  • System is very complicated, which is a plus because it can handle almost any situation but difficult to learn
  • There are often several ways to complete a task and it isn't always clear the most efficient route to follow
  • Reporting can be clumsy to customize
Read full review
Likelihood to Renew
ServiceNow
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
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UKG
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
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Usability
ServiceNow
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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UKG
For the average user they do not struggle. We do have a handful of users who struggle using their own smartphones, and of course, they struggle with any technology. However, we do not let this sway us from helping them learn. Managers have found the system easy to navigate once fully trained.
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Reliability and Availability
ServiceNow
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Read full review
UKG
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
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Performance
ServiceNow
For a massive system, page loads are reasonably quick, including searches.
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UKG
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
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Support Rating
ServiceNow
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
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UKG
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
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In-Person Training
ServiceNow
No answers on this topic
UKG
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
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Online Training
ServiceNow
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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UKG
Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
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Implementation Rating
ServiceNow
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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UKG
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
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Alternatives Considered
ServiceNow
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
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UKG
UKG is great for reporting and for having a pleasant UI. I find that Paylocity has a lot more innovation, but sometimes its reach exceeds its grasp when it comes to implementation of those features. ADP is bog standard, and it works pretty well, but there's little interest in looking good, which matters a lot when it comes to the wide variety of users the systems need to handle.
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Scalability
ServiceNow
ServiceNow works as an enterprise solution.
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UKG
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
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Return on Investment
ServiceNow
  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
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UKG
  • Ability to manage all HR activities within one platform
  • Built in Workflows make approval process seamless
  • UKG Ready offers a solid solution and ROI on our investment
  • Easy to navigate Time & Attendance into Payroll, making processing seamless
  • Great customer service offering several methods to contact UKG for support, fast to reply and offer a solution to the issue
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ScreenShots

UKG Ready Screenshots

Screenshot of UKG Ready® HR - A single solution for employee information that enables comprehensive people analytics and room for HR strategy.Screenshot of UKG Ready® Payroll - Facilitates pay that is quick, simple, and correct.Screenshot of UKG Ready® Time & Attendance - Streamlines time tracking with consistent, fair rules.Screenshot of UKG Ready® Talent - Tools to source, engage, develop and grow people.Screenshot of UKG Ready® Analytics - Offers proactive, practical, and guidance.Screenshot of UKG Ready® Benefits - Right-sizes benefits to match the organization and its people.