What users are saying about
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86 Ratings
7 Ratings

ServiceNow Now Platform

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86 Ratings
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Score 8.5 out of 100
7 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • ServiceNow Now Platform is rated higher in 1 area: Support Rating
  • Webix UI is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

ServiceNow Now Platform

87%
27 Ratings
9.0

Webix UI

90%
3 Ratings

Likelihood to Renew

10.0

ServiceNow Now Platform

100%
1 Rating

Webix UI

N/A
0 Ratings

Usability

8.8

ServiceNow Now Platform

88%
21 Ratings

Webix UI

N/A
0 Ratings

Support Rating

8.6

ServiceNow Now Platform

86%
25 Ratings
8.0

Webix UI

80%
2 Ratings

Contract Terms and Pricing Model

8.7

ServiceNow Now Platform

87%
10 Ratings

Webix UI

N/A
0 Ratings

Professional Services

8.2

ServiceNow Now Platform

82%
5 Ratings

Webix UI

N/A
0 Ratings

Likelihood to Recommend

ServiceNow Now Platform

Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Varun Dhingra | TrustRadius Reviewer

Webix UI

If you need to create an interactive data report, optimize a workflow, handle hierarchical data or make calculations in a powerful spreadsheet, you will find a proper widget for your needs in the Webix UI library. If we want to display data in various forms Webix UI layouts and widget help to organize a web page and define its overall look-and-feel.
Kalyani Dongare | TrustRadius Reviewer

Pros

ServiceNow Now Platform

  • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
  • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
  • Able to integrate with internal tools via API call and act as single page to view all the information
Anonymous | TrustRadius Reviewer

Webix UI

  • The Kanban Control allowed to implement a compelling task management system with little effort.
  • The Chart Control made it easy to create our dashboard and it was a lot easier than using D3js as we did before. D3 allows a lot more flexibility but it takes often 10 times longer to get a chart done than using Webix.
  • Support at Webix is very helpful and responsive.
Andreas Schindler | TrustRadius Reviewer

Cons

ServiceNow Now Platform

  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Anonymous | TrustRadius Reviewer

Webix UI

  • None at the moment
Alexander Flores, CPA | TrustRadius Reviewer

Pricing Details

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ServiceNow Now Platform Editions & Modules

Additional Pricing Details

Webix UI

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$848

Webix UI Editions & Modules

Edition
Company Pack$2499.001
DevTeam Pack$3999.002
Unlim Pack$9499.003
Custom License$848
  1. one project, unlimited developers
  2. unlimited projects, 5+ developers
  3. unlimited projects unlimited developers
  4. none
Additional Pricing Details

Likelihood to Renew

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Anonymous | TrustRadius Reviewer

Webix UI

No score
No answers yet
No answers on this topic

Usability

ServiceNow Now Platform

ServiceNow Now Platform 8.8
Based on 21 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Anonymous | TrustRadius Reviewer

Webix UI

No score
No answers yet
No answers on this topic

Support Rating

ServiceNow Now Platform

ServiceNow Now Platform 8.6
Based on 25 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Althia Cardoza | TrustRadius Reviewer

Webix UI

Webix UI 8.0
Based on 2 answers
Webix UI is a cross-browser, cross-device JavaScript framework which makes it easy to build a complex Web UI. Most features work as expected. While working with large datasets, you can load data dynamically to reduce complexity and improve performance. It provides a set of integration extensions that allow you to add third-party tools into an application.
Kalyani Dongare | TrustRadius Reviewer

Alternatives Considered

ServiceNow Now Platform

ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Anonymous | TrustRadius Reviewer

Webix UI

React was too time consuming. Kendo was another good one, but more expensive and seemed less responsive. [Sencha's] demo didn't seem to justify the price.
Alexander Flores, CPA | TrustRadius Reviewer

Contract Terms and Pricing Model

ServiceNow Now Platform

ServiceNow Now Platform 8.7
Based on 10 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Jeff Lowenthal | TrustRadius Reviewer

Webix UI

No score
No answers yet
No answers on this topic

Professional Services

ServiceNow Now Platform

ServiceNow Now Platform 8.2
Based on 5 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Prad Das | TrustRadius Reviewer

Webix UI

No score
No answers yet
No answers on this topic

Return on Investment

ServiceNow Now Platform

  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Adrina Patterson | TrustRadius Reviewer

Webix UI

  • It saved us 1000s of USD for just using the Kanban Board instead of developing it from scratch.
Andreas Schindler | TrustRadius Reviewer

Screenshots

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