ServiceNow Now Platform vs. Webix UI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Webix UI
Score 8.7 out of 10
N/A
Webix is a multi-widget JavaScript UI library for developing HTML5 and CSS3 compatible mobile and desktop web apps. It provides over 90 feature rich UI widgets for data management, visualization, uploading, building layouts and editing. The components enable users to build web apps that will run properly not only on personal computers but also on iOS, Android and Windows touch devices. Webix offers simple JQuery, Angular and Vue.js integration and can work with any server-side platform,…
$848
Pricing
ServiceNow Now PlatformWebix UI
Editions & Modules
No answers on this topic
Custom License
$848
Company Pack
$2499.00
one project, unlimited developers
DevTeam Pack
$3999.00
unlimited projects, 5+ developers
Unlim Pack
$9499.00
unlimited projects unlimited developers
Offerings
Pricing Offerings
ServiceNow Now PlatformWebix UI
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ServiceNow Now PlatformWebix UI
Small Businesses
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Score 9.2 out of 10
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Syncfusion Essential Studio Enterprise Edition
Score 8.5 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
React
React
Score 8.9 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
React
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Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow Now PlatformWebix UI
Likelihood to Recommend
9.3
(24 ratings)
9.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(17 ratings)
-
(0 ratings)
Support Rating
8.6
(19 ratings)
8.0
(1 ratings)
Contract Terms and Pricing Model
8.4
(7 ratings)
-
(0 ratings)
Professional Services
8.2
(3 ratings)
-
(0 ratings)
User Testimonials
ServiceNow Now PlatformWebix UI
Likelihood to Recommend
ServiceNow
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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XB Software Ltd.
If you need to create an interactive data report, optimize a workflow, handle hierarchical data or make calculations in a powerful spreadsheet, you will find a proper widget for your needs in the Webix UI library. If we want to display data in various forms Webix UI layouts and widget help to organize a web page and define its overall look-and-feel.
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Pros
ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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XB Software Ltd.
  • The Kanban Control allowed to implement a compelling task management system with little effort.
  • The Chart Control made it easy to create our dashboard and it was a lot easier than using D3js as we did before. D3 allows a lot more flexibility but it takes often 10 times longer to get a chart done than using Webix.
  • Support at Webix is very helpful and responsive.
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Cons
ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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XB Software Ltd.
  • None at the moment
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Likelihood to Renew
ServiceNow
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
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XB Software Ltd.
No answers on this topic
Usability
ServiceNow
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
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XB Software Ltd.
No answers on this topic
Support Rating
ServiceNow
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
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XB Software Ltd.
Webix UI is a cross-browser, cross-device JavaScript framework which makes it easy to build a complex Web UI. Most features work as expected. While working with large datasets, you can load data dynamically to reduce complexity and improve performance. It provides a set of integration extensions that allow you to add third-party tools into an application.
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Alternatives Considered
ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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XB Software Ltd.
React was too time consuming. Kendo was another good one, but more expensive and seemed less responsive. [Sencha's] demo didn't seem to justify the price.
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Contract Terms and Pricing Model
ServiceNow
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
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XB Software Ltd.
No answers on this topic
Professional Services
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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XB Software Ltd.
No answers on this topic
Return on Investment
ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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XB Software Ltd.
  • It saved us 1000s of USD for just using the Kanban Board instead of developing it from scratch.
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ScreenShots

Webix UI Screenshots

Screenshot of Chat / Messenger - JavaScript widget for web communicationScreenshot of Javascript Diagram LibraryScreenshot of JavaScript Document Manager widget for web developmentScreenshot of JavaScript File Manager, HTML5 UI web widgetScreenshot of Gantt Chart: JavaScript online project management applicationScreenshot of Kanban JavaScript UI widget or Tasks Management Board