ServiceNow Now Platform vs. Zeplin

ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.

Incentivized

I still have some issues, especially with color integration between the style guide and also project. When we update the colors, it's not automatically sync to every project. Aside from that, zeplin solves my problem for hand-off design from design to developer. I set zeplin is source of truth design file

Incentivized

• The best ITSM management just in 1 tool.
• User friendly for no IT people when they must raise a IT issue.
• It offer very good workflow during incident or request item.

Incentivized

• Ease in automatically building design style guides, saving time that might be spent on building style guides in another tool (such as InDesign).
• Users can use Mac, PC, or web versions of this app to collaborate on a single project, enabling us to work with a wider pool of contractors.
• Accelerates the design-to-development workflow, as it’s very easy to import Sketch or Photoshop files through plug-ins, and HTML/CSS codes are automatically created based on designs.
• Provides cross-platform specifications for web, iOS, and Android, which can save developers time in figuring out specifications beyond the “main platform" on their own.

Incentivized

• Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
• Tutorials on how to be the best at reporting in servicenow
• Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
• Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

• The uploading and syncing of assets is great for sketch and photoshop but we use illustrator and that can be cumbersome/tedious at times.
• There are certain elements that have been a bit confusing to navigate at times, but for the most part, it's pretty user-friendly
• More integrations

Incentivized

While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.

Incentivized

Great tool

Incentivized

It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.

Incentivized

Zeplin's component management and style guide help us to be consistent across whole product and it so easy to use for non-technical person. It is now easy to collaboration for designes between different teams like stackholders, product owner, UI/UX, developers and testers. Now there is only one point of reference is Zeplin so it is so easy to get details without asking designer or developer again and again.

Incentivized

The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption

Incentivized

Zeplin has classic support with a chat from the website. It's working fine, and we're also getting the support needed when needed. However, Zeplin is very good at closing the incidents and moving on. It was a while ago we had a case with their support so that it might have improved since then.

Incentivized

We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.

Incentivized

ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

Incentivized

Zeplin is great to inspect and share user interfaces, specifications and assets, perfect for developers. Tools like InVision and Marvel are much better to create prototypes for both developers, coworkers and even stakeholders, but they don't have this kind of feature (inspection) as Zeplin does. So each of them can be used for different purposes, offering different approaches to share and interact with layouts for apps and websites.

Incentivized

Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.

Incentivized

Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.

Incentivized

• Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
• Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.

Incentivized

• Development time has reduced as the design updates are communicated in real time to developers and they don't have to write the boilerplate code as it's already generated.
• Employee engagement has improved as every stakeholder is aware about the design changes from the beginning and can give their inputs.
• Designers save a lot of time as they don't to explicitly communicate when the update or publish their designs and also it just takes a couple of clicks to publish their designs. Also, lot of rework is saved as every stakeholder is involved right from the beginning.

Incentivized