ServiceNow Orchestration vs. Superblocks

Servicenow should be particulary used by large companies, or companies that have a lot of large customers. But be aware to have a look at your own demands. If your a company that is not bigger than 250 employees, you should have a look at other ITSM tools.

Incentivized

Superblocks is great for building internal tools for your company. We have our finances running on Superblocks, our client services running on it, as well as a lot of internal tooling for our product. You can build full-apps using their API builder, Workflow builder, Scheduled Jobs, and UI builder. All without having to handle your own infrastructure. It's meant to be one extra abstraction layer on top of other developer infrastructure tools like AWS, Vercel, etc.

• Ticket submission.
• Issue progress.
• Technical issue resolving.
• Email notifications.

Incentivized

• Easy to use User Interface builder for building internal apps
• Scheduled Jobs and Workflow builder in multiple languages
• API builder for support your User Interface for your internal apps

• GUI for customers can be improved
• Workflow designer has hick ups now and then

Incentivized

• More flexibility on UI component designs

Reporting, selections of Servicenow is much better than TOPdesk. Complex workflows can be build CI's and their dependencies are simple to configure

Incentivized

• Manage IT issues.
• Log multiple tickets.
• Comprehensive platform for entire bank.
• Helps effectively solve hundreds of issues by prioritizing them.

Incentivized

• We've saved thousands of developer hours that would have otherwise spent on maintaining infrastructure