HubSpot CRM vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
ServiceTitan
Score 8.3 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
HubSpot CRMServiceTitan
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
HubSpot CRMServiceTitan
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMServiceTitan
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
Zoho CRM has a lot to offer for the price you pay, lots of platforms you can use from their ecosystem. When compared to HubSpot [CRM] though, you can see a major difference in the quality and usability of the software.
I have tried Salesforce and find it a bit cumbersome and …
ServiceTitan
Chose ServiceTitan
Service Titan has more functionality than most programs we have used. It brings all departments together in one spot and is a very clean concise program, the mobile app is better than the rest and easy to implement and train new employees on. It is also a cloud base and works …
Top Pros
Top Cons
Features
HubSpot CRMServiceTitan
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.0
1516 Ratings
4% above category average
ServiceTitan
-
Ratings
Customer data management / contact management8.71467 Ratings00 Ratings
Workflow management8.31430 Ratings00 Ratings
Territory management6.6184 Ratings00 Ratings
Opportunity management8.21368 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.51473 Ratings00 Ratings
Contract management8.0185 Ratings00 Ratings
Quote & order management7.4991 Ratings00 Ratings
Interaction tracking8.41421 Ratings00 Ratings
Channel / partner relationship management7.7186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.5
1003 Ratings
0% above category average
ServiceTitan
-
Ratings
Case management7.4935 Ratings00 Ratings
Call center management7.6805 Ratings00 Ratings
Help desk management7.4856 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.5
1338 Ratings
12% above category average
ServiceTitan
-
Ratings
Lead management8.51262 Ratings00 Ratings
Email marketing8.61270 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.6
1385 Ratings
0% above category average
ServiceTitan
-
Ratings
Task management8.01327 Ratings00 Ratings
Billing and invoicing management7.1684 Ratings00 Ratings
Reporting7.71225 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.9
1354 Ratings
4% above category average
ServiceTitan
-
Ratings
Forecasting7.61060 Ratings00 Ratings
Pipeline visualization8.21283 Ratings00 Ratings
Customizable reports7.81248 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.4
1292 Ratings
2% below category average
ServiceTitan
-
Ratings
Custom fields8.01267 Ratings00 Ratings
Custom objects7.81097 Ratings00 Ratings
Scripting environment6.3132 Ratings00 Ratings
API for custom integration7.6890 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1249 Ratings
1% above category average
ServiceTitan
-
Ratings
Single sign-on capability8.41113 Ratings00 Ratings
Role-based user permissions8.51190 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.4
855 Ratings
2% above category average
ServiceTitan
-
Ratings
Social data7.5838 Ratings00 Ratings
Social engagement7.3827 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.7
960 Ratings
7% above category average
ServiceTitan
-
Ratings
Marketing automation7.8953 Ratings00 Ratings
Compensation management7.5618 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1139 Ratings
5% above category average
ServiceTitan
-
Ratings
Mobile access7.91139 Ratings00 Ratings
Best Alternatives
HubSpot CRMServiceTitan
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMServiceTitan
Likelihood to Recommend
8.5
(1559 ratings)
7.8
(12 ratings)
Likelihood to Renew
9.8
(27 ratings)
-
(0 ratings)
Usability
8.3
(1444 ratings)
-
(0 ratings)
Support Rating
7.2
(23 ratings)
-
(0 ratings)
Implementation Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMServiceTitan
Likelihood to Recommend
HubSpot
Hubspot CRM has helped me numerous times in following up with customers if they are not immediately ready to secure services. The reminder allows me to revisit our past conversations and follow up to see if the timing is more accurate for them to sign an agreement. The ability to log all attachments under a customer or a deal is convenient and minimizes my search time in my database of customer or company files.
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ServiceTitan
Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.
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Pros
HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
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ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
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Cons
HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
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ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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ServiceTitan
No answers on this topic
Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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ServiceTitan
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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ServiceTitan
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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ServiceTitan
No answers on this topic
Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
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Return on Investment
HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
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ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board